Contacting Customer Support; Information You Might Need To Supply To Jtac; Figure 93: Routing Engine Serial Number Label - Juniper SRX 5600 Hardware Manual

SRX 5600 Services Gateway Hardware Guide
Routing Engine Serial Number Label
The serial number label is located on the right side of the top of the Routing Engine
(see Figure 93 on page 220).

Figure 93: Routing Engine Serial Number Label

Contacting Customer Support

After you have located the serial numbers of the components you need to return,
contact Juniper Networks Technical Assistance Center (JTAC) in one of the following
ways. You can contact JTAC 24 hours a day, seven days a week:
If contacting JTAC by phone, enter your 11-digit case number followed by the # key
if this is an existing case, or press the * key to be routed to the next available support
engineer.

Information You Might Need to Supply to JTAC

When requesting support from JTAC by telephone, be prepared to provide the
following information:
220
Contacting Customer Support
On the Web, using the Case Manager link at:
http://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
Your existing case number, if you have one
Details of the failure or problem