Contacting Customer Support And Returning The Srx5400 Services; Gateway Hardware; Return Procedure For The Srx5400 Services Gateway - Juniper SRX5400 Hardware Manual

APPENDIX G
Contacting Customer Support and
Returning the SRX5400 Services Gateway
Hardware

Return Procedure for the SRX5400 Services Gateway

Copyright © 2014, Juniper Networks, Inc.
Return Procedure for the SRX5400 Services Gateway on page 221
Locating SRX5400 Services Gateway Component Serial Numbers on page 222
Contacting Customer Support to Obtain Return Materials Authorization for the
SRX5400 Services Gateway on page 225
Packing the SRX5400 Services Gateway or a Component for Shipment on page 226
If a problem cannot be resolved by the JTAC technician, a Return Materials Authorization
(RMA) is issued. This number is used to track the returned material at the factory and to
return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments will be
returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web
page at
http://www.juniper.net/support/guidelines.html
To return a services gateway or component to Juniper Networks for repair or replacement:
Determine the part number and serial number of the services gateway or component.
1.
For the serial number locations of cards and modules such as MPCs, SPCs, port
modules and Routing Engines, see the
Gateway Card Reference
Obtain a Return Materials Authorization (RMA) number from JTAC.
2.
SRX5400, SRX5600, and SRX5800 Services
at www.juniper.net/techpubs/
.
.
221