Juniper SRX 5600 Hardware Manual page 241

Appendix G
Contacting Customer Support and
Returning Hardware
Locating Component Serial Numbers
This appendix describes how to return the services gateway or individual components
to Juniper Networks for repair or replacement:
Locating Component Serial Numbers on page 215
Contacting Customer Support on page 220
Return Procedure on page 221
Tools and Parts Required on page 222
Packing the Services Gateway for Shipment on page 222
Packing Components for Shipment on page 223
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the device or component. To list all of
the device components and their serial numbers, enter the following command-line
interface (CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version
Chassis
Midplane REV 04
FPM Board REV 02
PEM 0 Rev 02
AC in
PEM 1 Rev 02
AC in
Routing Engine 0 REV 06
CB 0 REV 07
FPC 0 BB-P2-35 710-020305
CPU REV 06
PIC 0
PIC 1
FPC 2 REV 03
CPU REV 06
PIC 0
Xcvr 0 REV 01
Xcvr 3 REV 01
Xcvr 5 REV 01
Part number Serial number
JN10B8A59AGB
710-017414 TR1250
710-017254 KD4558
740-017330 000278
740-017330 000356
740-015113 1000697084
710-013385 JZ3921
JS4813
710-013713 KB1851
BUILTIN BUILTIN
BUILTIN BUILTIN
750-020235 JS4979
710-013713 KB7947
BUILTIN BUILTIN
740-013111 7303444
740-014132 61521018
740-013111 7303609
Locating Component Serial Numbers
Description
SRX 5600
SRX 5600 Midplane
Front Panel Display
PS 1.2-1.7kW; 100-240V
PS 1.2-1.7kW; 100-240V
RE-S-1300
SRX5k SCB
SRX5k SPC
DPC PMB
SPU Cp
SPU Flow
SRX5k DPC 40x 1GE
DPC PMB
10x 1GE RichQ
SFP-T
SFP-T
SFP-T
215