Contacting Customer Support - Juniper SRX210 Series Manual

SRX210 Services Gateway Hardware
Related
Documentation

Contacting Customer Support

Related
Documentation
160
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the services gateway when the problem occurred
Configuration data displayed by one or more show commands
Your name, organization name, telephone number, fax number, and shipping address
Return Procedure for the SRX210 Services Gateway on page 157
Locating an SRX210 Services Gateway Component Serial Number and Agency Labels
on page 158
Packing the SRX210 Services Gateway and Components for Shipment on page 161
Contacting Customer Support on page 160
Once you have located the serial numbers of the device or component, you can return
the device or component for repair or replacement. For this, you need to contact Juniper
Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
On the Web: Using the Case Manager link at
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
Return Procedure for the SRX210 Services Gateway on page 157
Locating an SRX210 Services Gateway Component Serial Number and Agency Labels
on page 158
Information You Might Need to Supply to Juniper Networks Technical Assistance Center
on page 159
Packing the SRX210 Services Gateway and Components for Shipment on page 161
http://www.juniper.net/support/
Copyright © 2012, Juniper Networks, Inc.