Lucent Technologies MERLIN LEGEND Release 6.0 System Programming Manual page 780

MERLIN LEGEND Communications System Release 6.0
System Programming 555-660-111
4 Common Administrative Procedures
Optional Group Calling Features
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
Group Calling Overflow and Thresholds
Use this procedure to designate either another calling group or the QCC queue
(Hybrid/PBX only) to receive overflow calls. This procedure also specifies
overflow threshold and methods.
Call overflow occurs in one of the three following ways:
The number of calls waiting in the queue for a calling group is equal to or
greater than the programmed threshold (overflow threshold).
The time that a call has spent in the queue exceeds the programmed
timeout value (overflow threshold time).
In Release 6.0 and later systems, a caller responds to a voice prompt by
pressing the
overflow call. For example, a delay announcement may specify that a caller
can press
If the overflow threshold time is set to 0 seconds (factory setting), then overflow by
time is turned off. Prompt-based overflow distribution can co-exist with either or
both of the other methods. Overflow distribution based on the number of calls in
the queue or the time spent in the queue takes precedence over calls that go to
overflow because of the caller's prompt.
Overflow coverage can be provided only by calling groups or the QCC queue
(Hybrid/PBX only), not by individual extensions.
A calling group or the QCC queue (Hybrid/PBX only) can provide overflow
coverage for more than one calling group; however, which group's calls go to an
available member in the overflow calling group is unpredictable.
The factory-set extension number for the QCC Listed Directory Number is 800.
Group numbers
Yes
No
More
calling group ext. no.
È  Æ Å
Type coverage group no.
Æ
key to indicate that his or her call should be handled as an
Æ
to leave a message with voice mail or an operator.
Dial coverage group no.
 Ç Ç Ç
Type calling group ext. no.
4
Issue 1
February 1998
Page 4-310
Dial