Lucent Technologies MERLIN LEGEND Release 6.0 System Programming Manual page 767

MERLIN LEGEND Communications System Release 6.0
System Programming 555-660-111
4 Common Administrative Procedures
QCC Optional Features
Extended (Directed) Call Completion
Use this procedure to specify one of the two basic options shown below for QCC
operator positions with a DSS only:
Automatic Completion. Allows one-touch call transfer; that is, calls are
transferred by touching only an extension button on the DSS. The operator
does not have to press the Release button.
Manual Completion. QCC operators must press the Release button to
direct a call using a DSS.
This option cannot be programmed for individual QCC operator positions. The
setting applies to all QCC operator positions.
Summary: Extended Call Completion
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
Return Ring
Use this procedure to specify the number of rings before an unanswered directed
call is returned to the QCC queue or QCC Message Center position.
This option cannot be programmed for individual QCC operator positions. The
setting applies to all QCC operator positions.
NOTE: NOTE: NOTE:
If you want unanswered calls to proceed to voice mail, lengthen the return
ring setting.
System Manager
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
Automatic Extended Completion
Automatic, Manual
No
No
Å Ä  Ã
or
4
4
Ä  Ç Ç
or
4
Issue 1
February 1998
Page 4-297