Private Network Calling Problems; Troubleshooting Guidelines And Preparation - Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual

Maintenance and Troubleshooting
Procedure
→
Menu
Maintenance
(enter sspp where ss equals the slot no. and pp equals the port no.)
Audit Initiated appears on the display if the audit message is successfully created and sent.
After about four minutes, check the error logs.
If new PRI errors occur, contact the TSO for help on interpreting the results and your action.
I
If no new PRI messages appear, the ends are most likely in agreement.
I
Audit Failed appears on the display if the audit message cannot be sent. If this occurs, make
sure an active call is in progress on the specified B-channel and try the audit again.

Private Network Calling Problems

When a system is configured in a private network, various calls placed on one switch to another
switch may not complete correctly.
If your private network consists of more than two systems, a system manager in the
private network should be appointed to maintain system forms for all systems in the
private network. Any local modifications should be cleared with this coordinating system
manager, who must ensure that changes to a local system do not have undesirable
effects on the private network as a whole. When modifications are made, he or she
should see that corresponding changes are made, as necessary, at private networked
systems. If your private network consists of two systems, the managers should work
together to assess and agree upon any changes.

Troubleshooting Guidelines and Preparation

Before troubleshooting problems, obtain copies of your system's planning forms. Many of the
solutions offered in this chapter require that you contact the coordinating system manager in your
private network, who maintains records of how systems in your private network are programmed
and keeps them up to date. Problems can occur when changes are made in a private network
without considering the needs of the private network as a whole. In particular, changes to local and
non-local dial plans, Uniform Dial Plan (UDP) routes, Automatic Route Selection (ARS) routes, and
remote access settings can have unintended effects on other systems in your private network.
To solve a problem, you may need to perform system programming using your MLX-20L
programming console or PC equipped with System Programming and Maintenance (SPM)
software.

Private Network Calling Problems

5-10
→ →
Port B-Channel
5
→
Enter the 2-digit slot and 2-digit port no.
→
5
5
→
Enter Audit Call