Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual page 57

Maintenance and Troubleshooting
Table 2-2. Error Codes–Continued
Error
Codes Description
780C RAM TEST FAILURE:
Memory failed the RAM test. Turns on
the processor LED.
780D UPPER ROM FAILURE:
Memory failed the ROM test. Turns on
the processor LED.
780E LOWER ROM FAILURE:
Memory failed the ROM test. Turns on
the processor LED.
8001 UNEXPECTED ETR MESSAGE:
Can appear for any of the following
reasons:
-- An unsupported enhanced tip/ring
telephone is connected to a module.
-- An ETR or MLS telephone is faulty.
-- An 016 ETR module is faulty.
-- The software is showing the message
in error.
8401 MISCELLANEOUS ERROR:
Currently not reported.
8402 WINK TOO SHORT:
Outbound dialing problems on tie
trunks. For a tie trunk with delay dial or
wink start, the wink from the far end of
the network interface is less than the
minimum 100 ms. The tie trunk remains
waiting for a valid signal.
Error Logs
2-16
Action
If problem persists, replace the processor.
If problem persists, replace the processor.
If problem persists, replace the processor.
If a single user complains that an ETR or MLS
telephone is not working properly, check that
the telephone is a supported model. If the
telephone is a supported model, replace the
faulty telephone. (Obviously, if the telephone
is not a supported model, replace it with a
telephone that is supported.)
If multiple ETR or MLS telephone users
connected to the same ETR module complain
that the telephones are not working properly,
troubleshoot the module and replace it if
necessary.
If no telephone users are complaining, clear
the error from the error log.
No action required.
Troubleshoot the far end of the network
interface to see if it is working and translated
properly. Troubleshoot for faulty cable.
Replace the module.