Computer Telephony Integration (Cti) Link Problems; Viewing Status; Icti Link Test; I Restart - Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual

Maintenance and Troubleshooting
Computer Telephony Integration (CTI) Link
Problems
If you experience CTI link problems, you can perform the following maintenance procedures:

''Viewing Status''

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''CTI Link Test''
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''Restart'' on page 4-29.
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''Varying Hiding Time''
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Review the procedures in Module Problems [programmers: make link to this section
which appears earlier in this chapter] to confirm that the module into which you have
plugged is not faulty.
Before you start maintenance or troubleshooting procedures for the CTI link, verify the following:
The MERLIN MAGIX system is operating in Hybrid/PBX mode.
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The CTI link is plugged into a port on an 008 MLX, 016 MLX or a 408 MLX module.
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The link is plugged into the RJ45 jack on the ISDN card in the Telephony Server and the wire
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connection to the server is complete.
The firmware for the MLX module is of vintage earlier or later than 29. Link administration is
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prevented on modules using firmware 29.
Viewing Status
This procedure checks extension status and identifies whether the MERLIN MAGIX system
recognizes that the link is physically connected and operational.
Procedure
→
Menu
Maintenance
After selecting Status , the following screen appears.
CTI Link xxxx:
SlotPort: xxxx
Physical Link:
PBX Driver Conn:
Alarms:
Maintenance Busy:
Back

Computer Telephony Integration (CTI) Link Problems

4-28
on page 4-28
on page 4-29.
on page 4-30.
→ →
Port Station
4
4
4
→ →
Dial port number
→ →
Enter Status Back