Reviewing The Non-Local Dial Plan And Routing - Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual

Most of the problems outlined here can be solved by system managers working together in a two
system private network or with the coordinating system manager in a larger private network.
However, some problems require the intervention of an Avaya technician. In the USA only, Avaya
provides a toll-free customer helpline, called the Technical Support Organization, (1 800
628-2888) 24 hours a day. You may want to allow only the coordinating system manager to contact
the Helpline, because this person has the complete information that allows Avaya technicians to
understand problems that you are experiencing. Under certain circumstances, you may be
charged for consultation with Helpline personnel. Contact your Avaya representative or authorized
dealer, if you have any questions concerning consultation charges.
The troubleshooting instructions in this chapter provide information about reviewing current
programming on your local system. You can find out about current programming in the following
three ways:
System Forms. Review the filled-out system form that includes the programming information
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you need. This method requires that forms be available and up-to-date.
System Reports. Appendix B, "Sample Reports," in the Network Reference provides samples
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of reports that you may require when troubleshooting private network problems, along with the
menu options for selecting each report. To see a report, select the Print option on the System
Programming menu and then choose a report. Note that if you select the ALL option, the
reports take from 30 minutes to 6 hours to print, depending on the size of the system. You may
want to schedule printing during off-peak hours. Appendix F in the Feature Reference provides
samples of all system reports.
System Programming. Many of the system programming procedures that you may need to
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perform are summarized in Chapter 5, "System Management" of the Network Reference.
Programming Basics in this guide provides instructions for accessing system programming
through a 4424LD+ console, an MLX-20L console, or using WinSPM software on a personal
computer.

Reviewing the Non-Local Dial Plan and Routing

Some of the troubleshooting steps in this section require that you review the extension ranges
programmed in the non-local dial plan and/or the routing for private network calls. Use one of the
following three methods to do this:
System Form. Check System Non-Local UDP Administration Form in the Installation
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Specification before proceeding. This form summarizes the extension ranges and routing for
the patterns programmed in your system. For each route, the pool number, programmed digit
manipulation, the Facility Restriction Level (FRL) value are listed, and the voice/data attribute
is listed.
System Report. To see a system print report of existing non-local extension ranges, patterns,
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and routes, select the Print option on the System Programming menu and then choose NonLcl
UDP. Appendix B, "Network Reports" in the Network Reference provides a sample of this
report.
Central Office and Private Network Problems
5
Troubleshooting Guidelines and Preparation
5-11