Overview; Fixing Telephone Problems - Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual

Telephone Problems

Overview

This section provides a general telephone troubleshooting procedure as well as recommended
troubleshooting procedures based on reported telephone problems. Also provided are 4400-
Series telephone tests, MLX telephone tests, Touch Tone Receiver tests, and a review of system
requirements for Touch Tone Receivers.

Fixing Telephone Problems

If a reported telephone problem matches any symptom described in the following table, refer to the
corresponding procedure.
Table 3-1. Source of Telephone Problem–Section Reference
If this symptom occurs...
No specific problem identified; telephone does
not work.
Intermittent telephone problem.
Telephone does not receive tones from the
control unit.
3
3
See...
''General Telephone Troubleshooting''
page 3-2
''General Telephone and Wiring Problems''
on page 3-2
''Voice Transmission Problems''
3
3
on
on page 3-3

Overview

3-1