Doc Notification And Repair Information - Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual

Maintenance and Troubleshooting
Automatic Dialers. WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING
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TEST CALLS TO EMERGENCY NUMBERS:
– Remain on the line and briefly explain to the dispatcher the reason for the call.
– Perform such activities in off-peak hours, such as early morning or late evening.
Direct Inward Dialing (DID). This equipment returns answer supervision signals to the Public
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Switched Telephone Network when:
– Answered by the called station.
– Answered by the attendant.
– Routed to a recorded announcement that can be administered by the customer premises
equipment user.
– Routed to a dial prompt.
This equipment returns answer supervision on all DID calls forwarded back to the Public
Switched Telephone Network. Permissible exceptions are when:
– A call is unanswered
– A busy tone is received
– A reorder tone is received
Allowing this equipment to be operated in such a manner as not to provide proper answer
supervision signaling is in violation of Part 68 rules.
New Network Area and Exchange Codes. The MERLIN MAGIX Integrated System software
does not restrict access to any new area codes or exchange codes established by a local
telephone company. If the user has established Toll Restrictions on the system that could restrict
access, then the user should check the lists of allowed and disallowed dial codes and modify them
as needed.
Equal Access Codes. This equipment is capable of providing users access to interstate providers
of operator services through the use of access codes. Modifications of this equipment by call
aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act
of 1990.

DOC Notification and Repair Information

NOTICE: The Canadian Department of Communications (DOC) label identifies certified
equipment. This certification means that the equipment meets certain protective, operational, and
safety requirements of the telecommunications network. The DOC does not guarantee the
equipment will operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to connect it to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. In some cases, the company's inside wiring for single-line
individual service may be extended by means of a certified connector assembly (telephone
extension cord). The customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
DOC Notification and Repair Information
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