Checking Unit Loads; Isolating The Trouble; Refreshing The Message Waiting Lights; If A User Reports A Problem - Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual

Maintenance and Troubleshooting

Refreshing the Message Waiting Lights

Use this procedure to refresh the Message Waiting Lights on all telephones, including those
across a private network that use the Voice Messaging System.
Procedure
To perform this procedure from the programming console or from WinSPM in Standard SPM
mode, select:
→
Menu
Maintenance
number for the VMS
Selecting Back does not stop the process; the process continues in the background.

Checking Unit Loads

In the event of maintenance or equipment changes, recalculate the unit loads for each carrier
where there is a different configuration. See "Calculating Unit Loads" in Installation.
Generally, if you can distribute the DID modules and telephone modules equally across the
carriers, you prevent unnecessary drain on any one carrier.

Isolating the Trouble

Trouble is typically reported to you either by a user, or when a system alarm turns on.

If a User Reports a Problem

If a user reports a problem, gather enough information so that you can attempt to isolate the
problem to one of the following areas:
Telephone Problems (see
I
Control Unit Problems (see
I
Central Office/Network Problems
I
(see ''Central Office and Private Network Problems''
Private Network Problems (Hybrid/PBX mode) (see
I
Problems'' on page 5-1.)

Checking Unit Loads

1-12
→
MW LP Update
→ →
Enter Back
''Telephone Problems''
''Control Unit Problems''
1
1
→ →
Dial the VMI group extension
Refresh MWL
1
1
1
on page 3-1.)
on page 4-1.)
on page 5-1.)
''Central Office and Private Network