Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual page 47

Maintenance and Troubleshooting
Table 2-2. Error Codes–Continued
Error
Codes Description
0C03 ALL TTRs UNAVAILABLE:
The system needed to use a TTR but
one was not available for any and all
reasons including: in use, not physically
present, and out of service.
0C04 MWL FAC TIMEOUT:
Two consecutive messages to update
Message Waiting lights have been sent
across the private network on the same
tandem trunk and have not been
acknowledged. When this happens
three times, the error becomes
permanent. The alarm remains in the
log until a message for the facility is
acknowledged or five days pass.
0C05 MWL DELIVERY DELAY:
A message to update non-local
Message Waiting lights has exceeded
the time period for delivery. A transient
alarm occurs after one minute, and a
permanent alarm occurs after 15
minutes. The alarm remains in the error
log until a message is delivered or five
days pass.
0401 ABK CARD NOT INSERTED:
A PCMCIA memory card for
Translation is not inserted.
Error Logs
2-6
Action
Check count and first and last occurrences to
determine if error occurs too frequently. If so,
check to see if you can add TTRs to the
system.
If you have prompt out of queue active, you
may want to shorten the delay announcement
message length.
If you have the prompt out of queue feature
and secondary announcement(s) active, you
may want to increase the interval between the
announcements.
If you reprogram the delay announcement
unit, recheck it to verify that the problem no
longer exists.
Check to see if you can add TTRs to the
system.
Check the 100D module or the 400EM module
for any other alarm indications. Replace the
module as necessary. If the module is
functioning properly, the problem may be with
the outside lines; contact your local telephone
company.
Check the module and line used to send the
message. Check that the system receiving the
message has enough TTRs to handle the
volume of calls. Check the error logs on the
sending system and then on the receiving
system. More facilities or TTRs may be
needed.
Insert a Translation card or a card that has not
been formatted.