Remote Programming Maintenance; Setting Up The Mlx-20L Console - Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual

4. If not, use the PC as your maintenance terminal and then troubleshoot the leftmost TDL
module. See ''Module Problems''

Setting Up the MLX-20L Console

To be used for system programming an MLX-20L telephone must be connected to one of the first
five jacks on the leftmost 008 MLX, 016 MLX, or 408 GS/LS-MLX module. For complete
installation instructions, refer to "Connecting Telephones to the Control Unit" in Installation.
MLX-20L Failure
If the MLX-20L console does not work, follow the steps below.
1. Replace the MLX-20L console with one that is known to be working (if available).
2. If the failure persists, or if a working MLX-20L console is not available, connect the original
MLX-20L console directly into the appropriate MLX jack on the control unit using a cord that is
known to be working.
3. If the trouble clears, replace the original D8W-87 cord.
4. If not, use the PC as your maintenance terminal and then troubleshoot the leftmost MLX
module. See ''Module Problems''
Setting Up the PC
To use the Win SPM software for system programming or maintenance, your PC must be
connected to the MERLIN MAGIX system directly via a serial port on your PC or you must connect
to the MERLIN MAGIX internal modem using your PC's modem. Refer to "Connecting a PC to the
Control Unit for System Programming or Maintenance" in Installation for complete instructions.

Remote Programming Maintenance

Remote maintenance allows you to support the system from an off-premises location. You can
check error logs and system status, execute a trace on one or more facilities to verify call
progression to isolate the source of a problem, and restart the system remotely. Remote
programming maintenance is particularly useful for private networked switches (Hybrid/PBX mode
only). Where systems are private networked and only one system has public switched networked
trunks, you must use the Remote Access feature in order to access WinSPM on private networked
systems.
To perform remote maintenance, you need a PC with WinSPM software, a tip/ring telephone, and
a 1,200-bps or 2,400-bps modem. "Connecting a PC to the Control Unit for System Programming
or Maintenance" in Installation for complete instructions for connecting the PC to the control unit
from a remote location. Refer to "Setting Up a Site" in Programming Basics for instructions on
setting up remote connection sites in WinSPM.
on page 4-17 for instructions.
on page 4-17 for instructions.
Getting Started
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Remote Programming Maintenance

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