Varying Hiding Time; Removing A Cti Link - Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual

Maintenance and Troubleshooting

Varying Hiding Time

CAUTION:
This procedure should be done only under the direction of NSAC/Tier 3 engineers. It is not
recommended for users or service technicians. If this value is changed, a corresponding
change must be made for the PBX driver under the direction of Technical Support
Organization (TSO) personnel.
Hiding time is the amount of time (in seconds) that the link could be broken but users would not
notice. This interval occurs when the link experiences a hidden reset until the system generates a
broadcast reset. A broadcast reset affects CTI link operations and reinitializes the link. The factory
setting for hiding time is 25 seconds, with a range of settings from 0 to 90 seconds.
Varying the hiding time may be helpful if the link displays problems. If broadcast resets would help
identify when a CTI link problem occurs, reduce the hiding time to 10. This broadcasts all link
troubles that cause resets. If broadcast resets inhibit troubleshooting a CTI link problem, increase
the hiding time. If the broadcast reset messages still interfere with troubleshooting the problem, set
the hiding time to zero(0). Setting the value to zero eliminates all broadcast resets; everything is
hidden.
Procedure
→
Menu
Maintenance
shown on the display; press the associated softkey twice
→
link (0—90)
Back
The default for the number of seconds to hide a broken link is 25 seconds. If you enter 1 through 9
in the procedure above, the value is changed to 10.

Removing a CTI Link

The following two procedures are used for CTI link removal:
Permanent Removal, when you want to permanently remove a CTI link from the MERLIN
I
MAGIX system.
Link Shutdown, when you want to temporarily idle a CTI link before working on it.
I
Permanent Removal
For a permanent CTI link removal, follow these steps:
1. (optional) Suspend MERLIN MAGIX alarming for the CTI link.
Refer to the MERLIN MAGIX PBX Driver Network Manager's Guide for the steps to suspend
the alarming. If Step 1 is not performed, the system may generate an alarm about the CTI link
before Step 5 is performed.
2. Upload the PBX Driver (MLPD).
Refer to the MERLIN MAGIX PBX Driver System Manager's Guide for instructions.
Computer Telephony Integration (CTI) Link Problems
4-30
→ → →
Port Station
4
4
→
Dial port number
Enter
→
Enter seconds for hiding a broken
4
4
→
Hiding Time is not