Related Manuals for Avaya Magic On Hold Messager MP3
Summary of Contents for Avaya Magic On Hold Messager MP3
- Page 1 Installation & Users Guide Magic On Hold is a Registered Service Mark and Trademark of Avaya Communications Important: Unit WILL NOT play audio when it’s USB port is connected to a computer!
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Page 2: Table Of Contents
Table of Contents Introduction ....................... Overview ......................Setup ......................... Operation/Troubleshooting................4 - 6 Ordering/Technical Assistance/Custom Programming ..........Warranty ......................Introduction The Messager is a solid-state digital message programmer that can be utilized to create ® productions that require a continuous message play. Messages are stored on removable memory cards called Message Mate MP3’s. -
Page 3: Overview
Overview Check to make sure you have all the following components: • Messager MP3 • Message Mate MP3 card (Sold Separately) • 12VDC Power Pack • User Manual • 6’ RCA to RCA Cable • 1/8” adapter (This is used on some phones or P.A. systems) •... -
Page 4: Operation/Troubleshooting
Operation The Messager MP3 has an on-board LED status indicator. When a Message Mate MP3 card is inserted in the Messager MP3 the LED will turn SOLID. When a card is not present or card does not have audio programmed onto it, then the LED will FLASH. Volume can be adjusted by the knob labeled VOLUME on the rear of the unit. - Page 5 Additional Operation Information Playback Both the Messager MP3 and the Messager MP3 play audio in the order that it is placed in the flash memory. If you are using multiple audio files, this allows you to play them in any order without having to rename the files to conform to alphanumeric specifications.
- Page 6 Formatting There may come a time where there is a need or desire to format a card to completely clear the audio from it. In order to do this, place the card in the Messager MP3 , and close the Autorun window if it pops up.
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Page 7: Ordering/Technical Assistance/Custom Programming
Ordering Call: Your Avaya Communications Sales Representative 1-800-247-7000 Avaya Communications Direct 1-800-451-2100 The nearest Avaya Communications Authorized Dealer Technical Assistance Avaya Communications provides a toll-free customer helpline 24-hours a day. In the USA and Canada, call the Avaya Communications Helpline at 1-800-628-2888 for assistance or your Avaya Communications Authorized Dealer. Optional Customized Programming Magic On Hold (see note below) is an exciting and revenue-enhancing annual service available exclusively from Avaya Communications at your Avaya Communications Authorized Dealer. It is made up of two compo- nents: • Digital Magic On Hold System Player • Customized audio programming consisting of annually licensed music interspersed with messages The annual service provides professionally written and produced customized audio programs that callers will hear when they are out “on hold” or are holding “in queue”. Instead of using local radio with its associated music licensing requirements and which plays competitive commercials, piped-in music, or even worse “dead silence”, you can have Magic On Hold customized productions. These productions are individually custom- ized for your company. You may incorporate your current advertising campaigns, reinforce special promotions, enhance your company’s image and most importantly, keep callers interested until your staff can assist them. Avaya’s Magic on Hold staff is experienced in developing these productions to achieve maximum revenue- producing results for your company. And, they are available for consultation and to offer creative suggestions through the entire term of your agreement. Note: Users of equipment that rebroadcasts copyrighted music or material may be required to obtain the nec- essary music licenses and pay the license fees to a third party such as ASCAP or BMI. Magic On Hold produc- tions include the necessary licenses and must be renewed annually. - 7 -... -
Page 8: Warranty
Avaya Communications warrants to you that the product will be free from defects in material and workmanship when title passes to you. If you notify Avaya Communications that the product has failed to operate as warranted within one year of the date title passes to you.