Merlin Messaging Module Problems - Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual

Procedure to Clear Individual Intervals
→
Menu
Maintenance
→
Events Clear
To stop the clear event and retain all error events press Back or Cancel . You will return
to the Error Events screen.

MERLIN Messaging Module Problems

The MERLIN Messaging maintenance reset will cause telephone users to experience
unanticipated interruptions in the normal operation during the time when the MERLIN Messaging
is performing a maintenance reset on itself.
The MERLIN Messaging System, Release 1, performs a maintenance reset on itself every day at
3:00am. On the MERLIN Messaging System Release 1.1 and later releases, the maintenance
reset time can be changed or the maintenance reset can be disabled. The maintenance reset is an
option in MERLIN MAGIX Release 2.0 software but is not an option in MERLIN MAGIX Release
1.0 software. The reset time averages approximately 1.5 minutes to complete for a system with a
small to medium number of mailboxes. The reset will take longer for a large number of mailboxes
(approximately 4 to 5 minutes). Voice mail traffic and TTR functionality will be not be available from
the MERLIN Messaging module during the reset as follows:
Voice Mail Traffic. For the entire duration of the reset the voice mail traffic will be interrupted.
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Coverage calls being routed to MERLIN Messaging will not be answered. Users will hear busy
tone or during some intervals of the reset they may get routed to the operator. Users
attempting to retrieve messages will experience the same operation.
The TTR operation. During the first 30 seconds of the maintenance reset, the TTRs on the
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MERLIN Messaging module will not function. However, the current MERLIN Messaging
software does not inform the MERLIN MAGIX system of the reset and allows the TTRs to be
selected. This means that a Tip/Ring user could attempt to make a call and it would not go
through. This is because the MERLIN MAGIX system did not know that the TTRs were not
available for use.
If the TTR audit was testing a messaging system with the current MERLIN Messaging software,
the TTR audit will fail the TTRs and remove them from service. The TTRs would remain out of
service until the TTR audit tested them again and they passed. In a small system this would take a
minimum of 10 minutes. In a large system this could take nearly two hours, depending on the
number of TTRs in the system.
→ →
Slot Slot#
→ →
Enter Interval #
Interval
→ →
Enter Error
→ →
Enter Yes
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MERLIN Messaging Module Problems

Control Unit Problems
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