Page 1 ™ MERLIN MAGIX Integrated System Maintenance and Troubleshooting Release 2.0 and Earlier 555-720-140 555-720-140 Comcode 108873564 Comcode 108873564 Issue 1 Issue 1 January 2001 January 2001...
Page 2 Avaya. Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as reference to Avaya. The exception is cross references to books published prior to April 1, 2001, which may retain their original Lucent titles. Avaya, formed as a result of Lucent's planned restructuring, designs, builds, and delivers voice, converged voice and data, customer-relationship management, messaging, multiservice networking, and structured cabling products and services.
Page 3 Your Responsibility for Your Company's Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you - an Avaya customer's system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources, including, but not limited to: •...
Page 4 Support Telephone Number In the continental U.S., Avaya provides a toll free customer helpline 24 hours a day. Call the Avaya Customer Care Center at 1 800 628-2888 or your Avaya authorized dealer if you need assistance when installing, programming, or using your system.
Page 5 Do not overload wall outlets, as this can result in the risk of fire or electrical shock. The MERLIN MAGIX Integrated System is equipped with a 3-wire grounding-type plug with a third (grounding) pin. This plug will fit only into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact an electrician to replace the obsolete outlet.
Page 6 Maintenance and Troubleshooting...
Page 7: Table Of Contents
Maintenance and Troubleshooting Master Table of Contents About This Guide Intended Audience ......................How to Use This Guide ....................Terms and Conventions Used..................Security .......................... Related Documents....................... xiii How to Comment on This Guide ................... Getting Started Required Equipment ..................... On-Site Programming Maintenance................
Page 8 Maintenance and Troubleshooting Telephone Problems Overview ........................Fixing Telephone Problems ..................Single-Line Telephone Problems .................. Call Forwarding Problems..................... 4400-Series Telephones Test ..................MLX Telephone Tests ....................Station Responding Test....................Touch Tone Receiver Problems ................... Control Unit Problems Overview ........................Backing Up System Programming ................Power Supply Problems....................
Page 9 Master Table of Contents NI-1 BRI Provisioning Test..................6-13 800 NI-BRI Module Clock Status ................6-25 Channel Service Unit (CSU) Loopback Test............... 6-25 Line Loopback Test....................6-32 Payload Loopback test....................6-32 Bit Error Rate Test (BERT) ..................6-32 Data-Channel Loopback Test ..................6-34 Data-Terminal Loopback Test..................
Page 10 Maintenance and Troubleshooting NI-1 BRI Provisioning NI-1 BRI Provisioning....................Lucent Technologies 5ESS Switch Translations ............Northern Telecom DMS-100 Switch Translations ............. C-22 Siemens SSC EWSD Switch Translations..............C-33 Glossary ..........................GL-1 iv Master TOC...
Page 11 Maintenance and Troubleshooting Master List of Figures Getting Started Installing the Plastic Carrier Top Cover ......Installing the Plastic Carrier Front Cover .
Page 12 Maintenance and Troubleshooting vi Master LOF...
Page 13 Maintenance and Troubleshooting Master List of Tables Getting Started Source of Problem–Section Reference ......1-13 Error Logs, Access Logs, and System Inventory Transient/Permanent Error Thresholds .
Page 14 Maintenance and Troubleshooting Tests Internal Loopback Test Errors ........Board Controller Test Errors .
Page 15: About This Guide
Intended Audience This book provides detailed information about system features, extension features, and system applications of the MERLIN MAGIX Integrated System. It is intended as a reference for anyone needing such information, including support personnel, sales representatives, System Managers, and account executives. It is also intended for technicians who are responsible for system installation, maintenance, and troubleshooting.
Page 16: Terms And Conventions Used
In the USA only, Avaya provides a toll free customer Helpline 24 hours a day. Call the Helpline at 1 800 628-2888 (consultation charges may apply), or contact your Avaya representative if you need assistance when installing, programming, or using your system.
Page 17 Some older terms have been replaced with newer terms, as follows: Old Term New Term trunk module line/trunk module trunk jack line/trunk jack station extension station jack extension jack analog data station modem data workstation digital data station terminal adapter workstation 7500B data station ISDN terminal adapter data workstation digital voice and analog data station...
Page 18: Security
Maintenance and Troubleshooting Product Safety Advisories Throughout these documents, hazardous situations are indicated by an exclamation point inside a triangle and the word CAUTION or WARNING. WARNING: Warning indicates the presence of a hazard that could cause death or severe personal injury if the hazard is not avoided.
Page 19: Related Documents
Related Documents The documents listed in the following table are part of the MERLIN MAGIX documentation set. Within the continental United States, contact the Avaya Publications Center by calling 1 800 457-1235. Document No. Title System Documents: 555-720-100 Customer Documentation Package: Consists of paper versions of the System Manager’s Quick Reference...
Page 20: How To Comment On This Guide
If the feedback form is missing, write directly to: Documentation Manager Avaya Inc. 150 Allen Road, Room C-19 Liberty Corner, New Jersey 07938 How to Comment on This Guide...
Page 21 How to Comment on This Guide...
Page 22 We'd like your opinion . . . We welcome your feedback on this document. Your comments can be of great value in helping us improve our documentation. MERLIN MAGIX™ Integrated System Maintenance and Troubleshooting Issue 1, January 2001 555-710-140, Comcode 108873564 .
Page 24 Getting Started Contents Required Equipment ..........Maintenance Console .
Page 25 Maintenance and Troubleshooting 1-ii...
Page 26: Required Equipment
Getting Started This section describes the equipment required for both on-site and remote programming maintenance; describes Automatic Tests, Alarms, System Restarts; provides direction on isolating the trouble; and discusses Centralized Voice Messaging. Required Equipment To perform maintenance, you need a maintenance console as well specific tools and some additional documentation, all of which are defined on the following pages.
Page 27: On-Site Programming Maintenance
Maintenance and Troubleshooting Dracon TS21 or equivalent touch-tone telephone for testing Assorted flathead and Phillips-head screwdrivers Long-nosed and regular pliers Wrist grounding strap Modular cord (D8W-87) Replacement parts recommended by NSAC (if necessary) Programming terminal, MS-DOS PC (Zenith Sport 184) and 355AF Adapter CAUTION: Should you ever need to open a module and handle the circuit board, use the wrist strap to connect your wrist to a suitable ground first.
Page 28: Remote Programming Maintenance
To use the Win SPM software for system programming or maintenance, your PC must be connected to the MERLIN MAGIX system directly via a serial port on your PC or you must connect to the MERLIN MAGIX internal modem using your PC’s modem. Refer to “Connecting a PC to the Control Unit for System Programming or Maintenance”...
Page 29: Preparation For Hardware Maintenance
Maintenance and Troubleshooting Considerations Review the following points before you begin remote maintenance procedures. Remote maintenance overrides onsite maintenance and programming, except when onsite backup or restore is in progress. Before you perform remote maintenance, notify the customer’s system manager. You can perform remote maintenance and programming only from a DOS PC, not from the UNIX environment.
Page 30: Conclusion Of Hardware Maintenance
Getting Started Conclusion of Hardware Maintenance At the conclusion of hardware maintenance, replace the control unit housing as follows: See “Installing/Removing the Cover on the Carrier” in Installation for instructions for a metal carrier. ‘‘Installing the Control Unit Housing (plastic)’’ below for instructions for a plastic carrier.
Page 31 Maintenance and Troubleshooting Figure 1-1. Installing the Plastic Carrier Top Cover Top cover “Empty module Installing the Front Cover To install the front cover, refer to the illustration and follow these steps: 1. Hook the top of the front cover onto the top cover. 2.
Page 32: About Automatic Tests
Getting Started Figure 1-2. Installing the Plastic Carrier Front Cover About Automatic Tests The system performs ongoing maintenance automatically by running tests that do the following: Monitor the status of equipment Audit operations consistency Detect hardware malfunctions Without disrupting normal service, the tests check hardware and software that are in service. The system registers any errors it detects in the error logs and, if possible, corrects them automatically.
Page 33: About Alarms
Maintenance and Troubleshooting About Alarms If the automatic tests indicate serious error conditions, the system generates an alarm. Depending on how the system is programmed, the system announces an alarm condition in one of the following ways: An LED for a line or feature button turns on at an operator console or other designated telephone.
Page 34: About System Restarts
Getting Started About System Restarts Depending on the severity and duration of a problem, you may need to restart the system manually. Some errors cause the system to restart automatically. Every restart causes an error log entry, and each type of restart has its own error code. A cold start (Restart) or frigid start (System Erase) also causes a C or F to appear on the error code/status display on the processor module.
Page 35: Frigid Start (System Erase)
A cold start is performed to refresh the Message Waiting Lights on a local system and on all remote MERLIN MAGIX systems that use the local system’s Voice Messaging System. If, after a cold start, any Message Waiting Lights on any of the systems are not refreshed, perform a manual update.
Page 36: Centralized Voice Messaging
When the Message Waiting Lights appear on the local system and on all remote MERLIN MAGIX systems that use the local system’s VMS, the Messaging Waiting Lights may need to be updated. The lights are updated manually by using the maintenance screens.
Page 37: Checking Unit Loads
Maintenance and Troubleshooting Refreshing the Message Waiting Lights Use this procedure to refresh the Message Waiting Lights on all telephones, including those across a private network that use the Voice Messaging System. Procedure To perform this procedure from the programming console or from WinSPM in Standard SPM mode, select: →...
Page 38: If A System Alarm Turns On
Getting Started If a System Alarm Turns On If a system alarm turns on, begin troubleshooting by checking the permanent errors in the error logs. See Error Logs for information on checking the error logs and interpreting error codes. Error logs may indicate the source of the problem. Depending upon the types of errors, begin troubleshooting as directed in the following table.
Page 39 Maintenance and Troubleshooting Isolating the Trouble 1-14...
Page 40 Error Logs, Access Logs, and System Inventory Contents Overview ............Error Logs .
Page 41 Maintenance and Troubleshooting 2-ii...
Page 42: Error Logs, Access Logs, And System Inventory
Troubleshooting relies on viewing the error logs and access log for maintenance and system programming. System Inventory is required if you need to escalate problems to the Avaya Technical Support Organization (TSO) or authorized dealer. This section describes the error logs and access logs and explains how to access the System Inventory screen.
Page 43: Checking The Error Logs
Maintenance and Troubleshooting Table 2-1. Transient/Permanent Error Thresholds–Continued Error Code Error Description Transient/Permanent Threshold STUCK RINGING 840C INCORRECT FIRMWARE 840D STATE T1 ACC VIOL 2E01 Checking the Error Logs You can check the Last 99 errors, Permanent errors, or Transient errors. If you are responding to a system alarm, it is recommended that you check the Permanent errors first.
Page 44: Interpreting Error Codes
Error Logs, Access Logs, and System Inventory Regarding entries on the Error Log screen: Line 2 provides a brief description of the error code identified on Line 6. Line 3 indicates the slot and port where the error was detected. Line 5 indicates the error’s last occurrence.
Page 45 Maintenance and Troubleshooting Table 2-2. Error Codes–Continued Error Codes Description Action No action required; however, if problem 0002 POWER UP WARM START: persists, troubleshoot the processor. System programming is okay. If problem persists, troubleshoot the 0003 SOFTWARE COLD START: processor. System programming is okay.
Page 46 Error Logs, Access Logs, and System Inventory Table 2-2. Error Codes–Continued Error Codes Description Action Troubleshoot the processor. 0012 INVALID RESET FLAG: Processor problem. Troubleshoot the processor. 0013 DUART STREAMING INT: Processor problem. The system was powered down incorrectly; for example, carrier 2 was powered down before carrier 1.
Page 47 Maintenance and Troubleshooting Table 2-2. Error Codes–Continued Error Codes Description Action Check count and first and last occurrences to 0C03 ALL TTRs UNAVAILABLE: determine if error occurs too frequently. If so, The system needed to use a TTR but check to see if you can add TTRs to the one was not available for any and all system.
Page 48 Error Logs, Access Logs, and System Inventory Table 2-2. Error Codes–Continued Error Codes Description Action Remove the current card and insert a 0402 ABK INCORRECT CARD TYPE: Translation card or a card that has not been A PCMCIA card other than a formatted.
Page 49 Maintenance and Troubleshooting Table 2-2. Error Codes–Continued Error Codes Description Action If TTR passes the next test, the system 1C06 BAD TTR: automatically restores it. Touch Tone Receiver failed the internal Touch Tone Receiver Test and has been busied out. Check the modules containing the TTRs.
Page 50 Error Logs, Access Logs, and System Inventory Table 2-2. Error Codes–Continued Error Codes Description Action Do the following: 0802 E911 OVERFLOW One of the following has occurred: Make sure the proper number of trunks are assigned to E911 Partition or Adjunct. All lines assigned to E911 Partition or Adjunct are busy or bad.
Page 51 Maintenance and Troubleshooting Table 2-2. Error Codes–Continued Error Codes Description Action Check that the pool has a trunk assigned to it. 4C01 POOL EMPTY: If a trunk is assigned and the problem The system needed to use a trunk in a persists, replace the boards.
Page 52 Error Logs, Access Logs, and System Inventory Table 2-2. Error Codes–Continued Error Codes Description Action Blue alarms are generated by intermediate 6C02 DS1 BLUE ALARM: equipment, such as a CSU or DDM 1000/ All unframed ones signal being 2000. The far end of the network interface received.
Page 53 Maintenance and Troubleshooting Table 2-2. Error Codes–Continued Error Codes Description Action Troubleshoot the T1 trunk. If problem persists, 6C0A DS1 SLIP ALARM: escalate to your technical support Slip count reached 88. organization. Maintenance→Slot→Error Events→Current hr If problem persists, escalate to your technical 6C0B HARDWARE INOPERATIVE: support organization.
Page 54 A mismatch in the protocol being supplied versus the protocol expected After the service provider restarts the circuit, by MERLIN MAGIX. verify that all alarms for this slot are cleared. Test the trunk with a single-line telephone. If 7401...
Page 55 Maintenance and Troubleshooting Table 2-2. Error Codes–Continued Error Codes Description Action Test the trunk with a single-line telephone. If 7402 LOOP CONTROL BIT NOT SET: the problem is not in the trunk, replace the No loop current on an outgoing call. module with one that is known to be working.
Page 56 Error Logs, Access Logs, and System Inventory Table 2-2. Error Codes–Continued Error Codes Description Action Reset the board. If problem persists, 7802 SANITY INT NOT GENERATED: troubleshoot the module. Only applies to modules that have extension jacks. If MERLIN Messaging System module was MERLIN Messaging System software upgraded, no action is required.
Page 57 Maintenance and Troubleshooting Table 2-2. Error Codes–Continued Error Codes Description Action If problem persists, replace the processor. 780C RAM TEST FAILURE: Memory failed the RAM test. Turns on the processor LED. If problem persists, replace the processor. 780D UPPER ROM FAILURE: Memory failed the ROM test.
Page 58 Error Logs, Access Logs, and System Inventory Table 2-2. Error Codes–Continued Error Codes Description Action 8403 Troubleshoot the far end of the network NO EXTERNAL RELEASE: interface to see if it is working and translated Communication problems between the properly. Troubleshoot for faulty cable. module and central office.
Page 59 Maintenance and Troubleshooting Table 2-2. Error Codes–Continued Error Codes Description Action For an E911 Partition trunk, any one of the 8411 E911 NO OUTGOING SEIZURE: following can occur: The system has tried to seize a trunk assigned either to E911 Partition or The trunk may automatically clear if the line is E911 Adjunct for a 911 call and cannot seized for an outgoing call.
Page 60 Error Logs, Access Logs, and System Inventory Table 2-2. Error Codes–Continued Error Codes Description Action Replace the module with a similar module and 840C STUCK RINGING: test. If the problem is resolved, replace the Communication problems between the bad module. If the problem persists, reinstall module and central office.
Page 61 Validate the wiring and the connections. on, but the Red LED for the slot will turn Press the Restart Button. See Restart. Call the Avaya TSO for the procedures to unload and reload the PBX driver. If several of these occur, and the client...
Page 62: Access Log
Access Log System Inventory If you need to contact the Avaya Technical Services Organization or authorized dealer, you may need to access the System Inventory screen in order to answer questions that may be asked. The System Inventory screen shows you the hardware vintage, software vintage, and ROM ID for each module in the control unit.
Page 63: About The System Inventory Screen
For slots other than Slot 00, line 6 indicates the application vintage which is the revision levels of the ROM pairs on the processor board. Module Serial Numbers Beginning in MERLIN MAGIX Release 1.5, serial numbers are provided on the System Inventory screen for the following modules: 024-TDL...
Page 64 Telephone Problems Contents Overview ............Fixing Telephone Problems .
Page 65 Maintenance and Troubleshooting 3-ii...
Page 66: Overview
Telephone Problems Overview This section provides a general telephone troubleshooting procedure as well as recommended troubleshooting procedures based on reported telephone problems. Also provided are 4400- Series telephone tests, MLX telephone tests, Touch Tone Receiver tests, and a review of system requirements for Touch Tone Receivers.
Page 67: General Telephone Troubleshooting
Maintenance and Troubleshooting General Telephone Troubleshooting Use this procedure as a general guideline for troubleshooting telephones. 1. Replace the telephone (or adjunct) with one that works properly. 1. If the problem persists, connect the telephone directly to the control unit, using a cord that works properly.
Page 68: Single-Line Telephone Problems
Telephone Problems 8. If the replacement telephone does not work properly, check the other telephones connected to the same module. If these telephones work, the problem may be the wiring, or there may be a single-port failure on the module. Go to Step 12. If these telephones do not work, the fault is probably in the module.
Page 69: Call Forwarding Problems
Maintenance and Troubleshooting Call Forwarding Problems Call Forwarding problems usually occur when someone activates Call Forwarding unintentionally, resulting in a user receiving other users’ calls. Cancel the Call Forwarding feature (for the receiving telephone): On multiline telephones, press the Feature button and dial *34*. On single-line telephones, pick up the handset, dial #*34*, and then hang up.
Page 70: Attendant Position Programmed On A 4400-Series Telephone That Does Not Support Attendant Position
Telephone Problems 5. Press each fixed-feature button or line/feature button that does not have an LED, and each dialpad button. When you press each one of these buttons, the Message LED should toggle on and off. For 4412D+ telephones, pressing a fixed-feature button or line/feature button will turn the current column of LEDs off (if lit), and toggle the Message Waiting Light (MWL) on and off.
Page 71: Mlx Telephone Tests
Maintenance and Troubleshooting MLX Telephone Tests If the LEDs, ringer, buttons, switchhook, or display appear not to be working, try the steps below. 1. Pick up the handset. 2. When you hear dial tone, press *00 (the feature access code). The telephone enters test mode.
Page 72: Station Responding Test
11. If these tests fail, replace the MFM. Station Responding Test Beginning in MERLIN MAGIX Release 1.5, you can run a Station Responding Test to check the connection between an extension and the system. When you select this test from the maintenance screen, the system sends a request to the telephone at that extension (station), asking for the telephone’s classmark.
Page 73: Touch Tone Receiver Problems
Maintenance and Troubleshooting Procedure → → → → → Menu Type station no. Maintenance Port Enter Test The system responds with one of four results: Pass –An identifiable classmark was received. This screen also indicates the name of the device that returns the classmark (“Profile”). No Response –No classmark was received.
Page 74: System Requirements For Touch Tone Receivers
TTRs, and TTRs required for Primary Delay Announcement Devices when using Prompt-Based Overflow. Table 3-4. TTRs Required by VMS/AA Number of VMS Ports Number of TTRs Required 1 If a 12-port MERLIN MAGIX Enhanced Customer Care Solution is used, 8 TTRs are required. Touch Tone Receiver Problems...
Page 75 Maintenance and Troubleshooting In the following table, the call volume per hour includes all calls originating from single-line telephones, calls on tie lines, incoming remote access and DID calls. Table 3-5. System Requirement for TTRs TTRs Required Calls/Hour No Account Codes Used Account Codes Used Table 3-6.
Page 76: Private Network Considerations
Telephone Problems Table 3-7. TTRs Required for Secondary Delay Announcement Devices When Using Prompt-Based Overflow Number of Devices Number of TTRs Required 10 or more Private Network Considerations You must consider the call traffic across a private network when estimating the number of required TTRs.
Page 77: Calculating Ttr Requirements
Maintenance and Troubleshooting Calculating TTR Requirements If symptoms indicate more TTRs are required, use the following steps to calculate the system requirements for TTRs. 1. Determine the number of TTRs required for the voice messaging system, if one is present. See Table 3-4, ‘‘TTRs Required by VMS/AA,’’...
Page 78 Telephone Problems When a maintenance-busy TTR is retested and passes the test, it is automatically placed back into service Release 1.0 of the MERLIN Messaging System resets itself at 3:00 a.m. every day. In MERLIN Messaging System Release 1.1 and later, you can change or disable the reset time.
Page 79: Procedures To View Status, Busy Out, Or Restore Ttrs
Maintenance and Troubleshooting Procedures to View Status, Busy Out, or Restore TTRs Use these maintenance procedures to view the Status, Busy Out, or Restore TTRs. Procedure to View TTR Status → → → → → → Menu Type TTR no. Maintenance Port Enter...
Page 80 Control Unit Problems Contents Overview ............Backing Up System Programming .
Page 81 Maintenance and Troubleshooting 4-ii...
Page 82: Overview
Control Unit Problems Overview If you are able to isolate reported problems to the control unit, or if after troubleshooting and resolving telephone problems the system is still not working properly, you should troubleshoot the control unit. Troubleshoot the control unit components in the following order: Power supply Processor Line/trunk and extension modules (hereafter referred to as modules)
Page 83: Power Supply Problems
Maintenance and Troubleshooting Power Supply Problems If the power supply fails, all components connected to the carrier are automatically shut down. If you suspect power supply failure, check the following parts: Power supply LED For metal carriers, connectors on the Power Supply module and on the carrier For plastic carriers, Interlocking post (on the carrier, behind the power supply) For plastic carriers, ring generator, if present Checking the LED...
Page 84: Checking The Connectors (Metal Carrier)
Failure to comply with this procedure can result in shock hazard and/or damage to the equipment. CAUTION: Grounding circuit continuity is vital for safe operation of the MERLIN MAGIX system. Never operate with grounding conductor disconnected. The ground-screw connection is located on the carrier.
Page 85: Replacing The Ring Generator (Plastic Carrier)
Maintenance and Troubleshooting 3. If the interlocking post is not broken, reinstall the power supply. See Reinstalling the Power Supply. Figure 4-1. Power Supply Interlocking Post on Plastic Carrier Interlocking Post Replacing the Ring Generator (Plastic Carrier) If tip/ring devices (such as single-line telephones, fax machines, and answering machines) do not ring, and an older 012 module is installed, try the procedure below.
Page 86 Control Unit Problems Table 4-1. PEC and Apparatus Codes for 012 Modules in Plastic Carriers 012 Module App. Code With Ring Generator 61494 517G13 (28) or higher letter Basic Telephone 61487 517E13 or (without ring generator) 517F13 or lower letter WARNING: Hazardous electrical voltages may be present if the following steps are not performed correctly.
Page 87 Maintenance and Troubleshooting Figure 4-2. Replacing a Ring Generator Remove the four screws (one on each corner of the ring generator). Ring Generator Unit Wire Clip Step 4: Detach cable from wire clip. Grip here P202 P101 10 Step 6: Disconnect the P101 header (grip both sides and pull forcefully) 11 Step 5: Disconnect the P202 header (pry the clip away from the header and pull the header straight up.
Page 88 Control Unit Problems Remove the power supply. See ‘‘Removing the Power Supply Module (Plastic Carrier)’’ on page 4-9. 1. Place the power supply on its left side and remove the five screws. 2. Carefully turn the power supply over on its right side and then remove the top of the power supply housing.
Page 89: Replacing The Power Supply
Failure to comply with this procedure can result in shock hazard and/or damage to the equipment. CAUTION: Grounding circuit continuity is vital for safe operation of the MERLIN MAGIX system. Never operate with grounding conductor disconnected. The ground-screw connection is located on the carrier.
Page 90 Control Unit Problems 2. Power down the system. To power down the system, follow the steps below. CAUTION: Follow these steps in the exact sequence. a. Turn off the power supply on the basic carrier. b. Turn off the power supplies on the expansion carriers. c.
Page 91 Maintenance and Troubleshooting Reinstalling the Power Supply Module (Metal Carrier) WARNING: Do not install the power supply unless the carrier is connected to an approved ground. Before touching leads, connectors, pins, and other components, use a properly grounded wrist strap, to prevent damage from electrostatic discharge (ESD). The wrist strap can be clipped to the ground screw or plugged into the hole next to the ground screw.
Page 92 Control Unit Problems Reinstalling the Power Supply Module (Plastic Carrier) WARNING: Do not install the power supply unless the carrier is connected to an approved ground. Before touching leads, connectors, pins, and other components, use a properly grounded wrist strap, to prevent damage from electrostatic discharge (ESD). The wrist strap can be clipped to the ground screw or plugged into the hole next to the ground screw.
Page 93: Processor Problems
Backup system programming to a memory card. See Appendix D, “Backing up with a Memory Card” for detailed instructions. Call the Avaya Technical Support Organization (TSO) for troubleshooting instructions. See “System Inventory” in Programming Basics for instructions on how to identify information about the processor that the TSO may ask you.
Page 94 Control Unit Problems Figure 4-3. Inserting a Memory Card Processor Module Error/Status Code Display PCMCIA Interface Slot Push in to remove Memory Card Memory Card Alarm Status LED 3. Inserting a Memory Card 4. From the programming console or from WinSPM in Standard SPM mode, do the following: →...
Page 95 Maintenance and Troubleshooting The error/status display on the processor module should show a flashing L during installation of system software. Upon successful completion, the system performs a frigid start (System Erase). While the frigid start is in progress, an F shows on the error/status display. If the installation of system software was unsuccessful, an error code is displayed and the system may not function.
Page 96 Control Unit Problems Table 4-2. Error/Status Codes Displayed on Processor Module During Forced Installation Error/Status Codes Meaning Action Upgrade is in progress No action required. Install is in progress No action required. Incorrect memory card type Insert correct memory card and repeat forced installation procedure.
Page 97 Memory Card is not installation procedure with a new the correct type. memory card. Forced installation Remove and insert can be performed successfully with MERLIN MAGIX an upgrade memory card only if the Upgrade or installation is performed through Installation the maintenance screens.
Page 98: Replacing The Processor Module
Control Unit Problems Other Error Conditions The following error conditions may not be viewed on the processor module or on the maintenance console or PC. Power Cycle During Installation. The system automatically begins the installation procedure again. If the power source is unreliable, it is possible for the installation procedure to retry indefinitely.
Page 99: Module Problems
Replace module. Replace the module with a module of the same type to determine whether the module is faulty. If the errors cease, the problem is solved. Beginning in MERLIN MAGIX Release 1.5, serial numbers are provided for some modules. See Module Serial Numbers for more information.
Page 100: Checking Unlabeled Wiring
Control Unit Problems 3. Run a demand test by entering test mode. 4. Remove the module. See “Removing Modules” in Installation for instructions. Inspect the module for visible damage. 5. Install the new module. See “Installing Modules” in Installation for instructions. 6.
Page 101: Upgrading Module Firmware
Upgrading Module Firmware The MERLIN MAGIX Integrated System allows upgrades or reinstallation of module firmware through the PCMCIA interface slot on the processor module. The interface slot is a standard interface through which information may be added to or retrieved from the system.
Page 102 Control Unit Problems Select Exit . 7. The current module and version is shown on the screen, followed by Select one: and the available versions for upgrade of this module. 8. Select the version desired (you may have only one choice). The selection is highlighted. 9.
Page 103: 800 Ni-Bri Module Problems
Maintenance and Troubleshooting Table 4-4. Error Conditions During Firmware Upgrade–Continued Error Messages Corrective Action Select Exit. Make sure the memory card is Memory Card file error inserted correctly and repeat the upgrade procedure. The flash ROM fails to erase. Repeat the Memory on module will not erase upgrade procedure.
Page 104 CSU on the DS1 circuit between the MERLIN MAGIX and the public switched telephone network (PSTN) is programmed for the same framing as is the DS1 slot on the MERLIN MAGIX. Also, verify that any CSU on the PRI circuit between the MERLIN MAGIX and the PSTN is programmed for PRI signaling and not for T1 or robbed-bit signaling.
Page 105: Ina And 100 Dcd Module Problems
Maintenance and Troubleshooting After selecting Clock , the following screen appears. Contact the TSO if you need assistance interpreting this information. Clock Slot xx: mm/dd/yy hh:00-hh:mm Admin as: Active: Synch source: PPM: xxx Back 100R INA and 100 DCD Module Problems In addition to other module tests, both the 100R INA and 100 DCD modules require the following tests: ‘‘Line Loopback Test’’...
Page 106 Control Unit Problems 24-Hour Total The 24-Hour Total error event reports cumulative error statistics spanning the past 24 hours. From your system programming console, use the following sequence to access the 100R INA or 100 DCD module 24-Hour Total screen (be sure to select the corresponding 100R INA or 100 DCD module slot number).
Page 107 Maintenance and Troubleshooting Current Event The Current Event reports error statistics for the 15-minute interval which is currently active. Because intervals are not synchronized with the system clock, the Elapsed minutes line displays the number of minutes that have elapsed for the current interval. The number of minutes reported is rounded to the nearest minute and can be a value between zero and 15.
Page 108: Merlin Messaging Module Problems
MERLIN Messaging module will not function. However, the current MERLIN Messaging software does not inform the MERLIN MAGIX system of the reset and allows the TTRs to be selected. This means that a Tip/Ring user could attempt to make a call and it would not go through.
Page 109: Computer Telephony Integration (Cti) Link Problems
The firmware for the MLX module is of vintage earlier or later than 29. Link administration is prevented on modules using firmware 29. Viewing Status This procedure checks extension status and identifies whether the MERLIN MAGIX system recognizes that the link is physically connected and operational. Procedure →...
Page 110 CTI Link Test This test allows you to check whether the MERLIN MAGIX system and the PBX driver are communicating across the link without involving the Telephony Services product. This is helpful in isolating a problem to the Telephony Services product.
Page 111: Varying Hiding Time
1. (optional) Suspend MERLIN MAGIX alarming for the CTI link. Refer to the MERLIN MAGIX PBX Driver Network Manager’s Guide for the steps to suspend the alarming. If Step 1 is not performed, the system may generate an alarm about the CTI link before Step 5 is performed.
Page 112 1. Suspend MERLIN MAGIX alarming for the CTI link. If Step 1 of the link shutdown is not performed, then the MERLIN MAGIX may generate alarms about the CTI link while under maintenance. See the MERLIN MAGIX PBX Driver Network Manager’s Guide for detailed instructions on this procedure.
Page 113: Carrier Problems
Maintenance and Troubleshooting Carrier Problems Typical carrier problems include power supply failure, sudden failure of one or more modules, or system problems that cannot be isolated to a specific module. If you find a problem with the carrier, it must be replaced; carriers cannot be repaired in the field. Removing the Faulty Carrier 1.
Page 114: Checking System And Slot Status
Control Unit Problems Checking System and Slot Status In addition to checking error logs, and the access log, and running module tests, you can request System Status and Slot Status information for each module. System Status The power supply, processor, 100D, 100DCD, 100R, and 400 E&M module are the only modules that have LEDs.
Page 115: Slot Status
Maintenance and Troubleshooting Green LED The green LED is usually off. It may be on during power up or when an Internal Loopback or CSU Loopback Test is running. Sample LED Display (Slot 4) If a call is in progress on a module that is in a working or normal state, the System Status display for that module appears as: Roff Yon Goff .
Page 116 Central Office and Private Network Problems Contents Overview ............Trunk Errors .
Page 117 Maintenance and Troubleshooting PassageWay Call Display Problems ........5-27 ARS Calls Go to System Operator (Unassigned Extension)
Page 118: Overview
T1 link fails. When this happens, 100D automatic testing activates an alarm. Beginning with MERLIN MAGIX Release 1.5, when there is a T1 link failure the system busies out the 100R INA and 100 DCD modules and the following occurs: Calls are dropped, allowing the system to be idle so that programming and maintenance functions can be performed.
Page 119: Troubleshooting Trunk Problems
Maintenance and Troubleshooting Troubleshooting Trunk Problems This table provides a quick guide to troubleshooting trunks. Table 5-1. Source of Trunk Problem–Section Reference Symptom Section General trunk problems ‘‘Manual Correction of Trunk Problems’’ on page Incoming calls not being received ‘‘Incoming Trunk Problems’’ on page Cannot make outgoing calls ‘‘Outgoing Trunk Problems’’...
Page 120 Central Office and Private Network Problems Incoming Trunk Problems If incoming trunks do not work properly, follow these steps: 1. Place an incoming call through the troubled trunk. For a loop-start (LS) trunk, connect a single-line telephone to the trunk at the network interface.
Page 121: Testing Trunks Automatically
Maintenance and Troubleshooting If dial tone is present, dial a working outside number to verify that the call can be completed. – Dialing an outside number on a single-line telephone works only if the trunk accepts touch-tone dialing. – If you are using a single-line telephone to dial out to an E&M tie trunk or a T1 tie trunk, wait for a click before dialing the outside number.
Page 122 Central Office and Private Network Problems Permanent Errors A permanent error is entered in the error logs when more than 50 percent of analog trunks in a pool are maintenance-busy. When the maintenance-busy level falls below 50 percent, the system automatically removes the permanent error.
Page 123: Checking Ports
Maintenance and Troubleshooting Checking Ports Perform the procedures in this section from the maintenance console. By selecting Port from the Maintenance screen, you can check the maintenance-busy status and other information for individual trunks and extensions. Checking Trunk Maintenance-Busy Status Procedure →...
Page 124: Busying-Out An Extension
Central Office and Private Network Problems Busying-Out an Extension Procedure → → → → → Menu Dial the dial plan no. extension (1- to 4-digits) Maintenance Port Station → Enter Busy-Out If the extension number you enter is a CTI link, a CTI link screen appears. Press Back or 0 and enter another extension number.
Page 125: Restoring A Digital Subscriber Line (Dsl)
Maintenance and Troubleshooting Restoring a Digital Subscriber Line (DSL) Procedure → → → → Menu Dial the dial plan no. for the DSL (dial sspp where ss Maintenance Port → → equals the slot no. and pp equals the port no.) Enter Restore At the conclusion of this procedure, Restore in Progress appears on the display.
Page 126: Auditing Lines
This indicates that the problem may be at the central office end. First, make sure the correct B-channel is selected. If the correct B-channel is selected, the customer or Avaya representative acting as the customer’s agent should ask the central office to clear the problem from that end.
Page 127: Private Network Calling Problems
Maintenance and Troubleshooting Procedure → → → → Menu Enter the 2-digit slot and 2-digit port no. Maintenance Port B-Channel → → (enter sspp where ss equals the slot no. and pp equals the port no.) Enter Audit Call Audit Initiated appears on the display if the audit message is successfully created and sent. After about four minutes, check the error logs.
Page 128: Reviewing The Non-Local Dial Plan And Routing
However, some problems require the intervention of an Avaya technician. In the USA only, Avaya provides a toll-free customer helpline, called the Technical Support Organization, (1 800 628-2888) 24 hours a day.
Page 129 Maintenance and Troubleshooting System Programming. To check the current call routing on a system, follow this procedure: Procedure → → → → Press Inspct to view current patterns in use Dial the Tables UDP Routing Back → → number of the pattern that you want to review Press Inspct to view the current Enter →...
Page 130: Call To Non-Local Extension: Silence Or Fast Busy Tone
Central Office and Private Network Problems Changing local FRLs may not work simply because the problem is not on the local system. In this case, see ‘‘Call to Non-Local Extension: Silence or Fast Busy Tone’’ on page 5-13. Call to Non-Local Extension: Silence or Fast Busy Tone The following are likely circumstances in which silence occurs when a call is attempted: A selected tie or analog facility between the caller or called extension is out of service.
Page 131: If A User Is Having Trouble With The Callback Feature, See
Maintenance and Troubleshooting If the routing is correct and enough routes are included in the pattern, but the problem persists, check if PRI lines are used. If they are, check the error log for D-channel inoperative and loss of signal alarms indicating lines are inoperative. If the D-channel inoperative alarm has occurred, check the CSU/DSU associated with the line for correct programming.
Page 132: Security Alert
Central Office and Private Network Problems SECURITY ALERT: FRLs, applied to ARS and UDP routes, default CORs for all tie and/or all non-tie tandem trunks, extensions, and remote access barrier codes are particularly important for maintaining security in a private network. Before changing FRLs in your system, check with the coordinating system manager, who should understand the security implications for your local system and for the private network as a whole.
Page 133 PRI facilities on the call route. If only MERLIN MAGIX systems are included in the routing, the switch type settings on the systems must be different. For example, if System A is connected to System B by tandem PRI trunks, System A can be set to a switch type of MAGIX-PBX and System B can be set to MAGIX-Ntwk.
Page 134 Central Office and Private Network Problems If you want more information about the Switch Type setting, consult the system Non-Local UDP Administration Form in the Installation Specification. To see a report including the switch type programmed for PRI facilities on your system, select the Print option on the System Programming menu, and then choose PRI Info .
Page 135: Call To Non-Local Extension: Warble Tone (Error Tone)
Maintenance and Troubleshooting Possible Cause 10: Switch B has more B-channels than Switch A. When Switch B calls Switch A, it is trying to establish contact on a higher number B-channel than Switch A has. Therefore, Switch B receives the fast busy tone. What to Do: Remove the extra B-channel from Switch B so that Switch B has the same number of B-channels as Switch A.
Page 136: Calls To Non-Local Extensions: Unexpected Busy Tone
Central Office and Private Network Problems If you change one or more route FRLs, the modification may restrict or unrestrict calling from some private network extensions. Be sure to clear any changes with the coordinating system manager for the private network. If you decide to make this change, see “Uniform Dial Plan Routing”...
Page 137: Call To Non-Local Extension Reaches Wrong Extension
Maintenance and Troubleshooting If the destination extension can be dialed directly via Direct Inward Dialing (DID) or PRI dial- plan routing, try calling the destination extension over public switched telephone network tandem trunks. If you receive the same busy tone, then the Coverage setting may be the problem.
Page 138: Call To Non-Local Extension: Message From Co
Central Office and Private Network Problems Call to Non-Local Extension: Message from CO Possible Cause: If someone calls a non-local extension and connects to a central office message announcing a misdialed number or some other problem, the call is routed over a PSTN trunk (PSTN facility pools rather than tandem trunk pools are sometimes assigned to secondary UDP routes such as Routes 3 or 4).
Page 139: Transfer Call To Non-Local Extension Does Not Return
Maintenance and Troubleshooting Transfer Call to Non-Local Extension Does Not Return Possible Cause: If a transfer to a non-local extension cannot be completed (due to the extension being busy, for example), it only returns when the call is routed over tandem PRI facilities, not tandem tie trunks or the PSTN trunks that may be used for less preferred routes.
Page 140 Central Office and Private Network Problems the duration of the occurrences, consider changing the routing of the call, pool sizes, or add trunks to the pool if empty. To add more routes that can handle the call, see “Uniform Dial Plan Routing” in Chapter 5 of Network Reference.
Page 141: Ars Calls Are Blocked
21—40 = trunk connected to a MERLIN MAGIX system that is within 200 miles 41—50 = trunk connected to a system that is not a MERLIN MAGIX system (for example, a DEFINITY ECS communications system) and is more than 200 miles away 51—60 = trunk connected to a system that is not a MERLIN MAGIX system (for example, a...
Page 142 In the example, all three switches are MERLIN MAGIX systems. On the facility that links Systems A and B, the system managers program identifiers to indicate that they are within 200 miles of one another.
Page 143: Mlx Displays: Private Network Call Display Problems
What to Do: This may occur when calls are transferred or forwarded multiple times across analog facilities. Consider changing to digital facilities if this situation occurs frequently. Contact your Avaya representative or local authorized dealer for instructions. If the problem is not solved with the above instructions, call the Technical Support Organization at 1 800 628-2888;...
Page 144: Passageway Call Display Problems
Central Office and Private Network Problems Possible Cause 4: Transfer completed too quickly. What to Do: Callers must wait at least two seconds before completing transfers. If none of these factors caused the problem, call the Technical Support Organization at 1 800 628-2888;...
Page 145: Iars Calls Go To System Operator (Unassigned Extension)
Maintenance and Troubleshooting ARS Calls Go to System Operator (Unassigned Extension) Possible Cause: System managers in your private network may have set up ARS and remote access to route outgoing calls to PSTN facilities on switches where these calls are most economical.
Page 146: Station Message Detail Recording (Smdr) Reports Do Not Include Calls Across The Private Network
Central Office and Private Network Problems If the clock source is correct, ensure that the specified port is functioning properly and has an in- service facility connected to it. If this does not solve or explain the problem, call the Technical Support Organization at 1 800 628-2888;...
Page 147: Pri B-Channel Alarms Are Not Dropped
3. Verify that the alarm or alarms dropped in Step 1 has not been re-logged. If the alarm or alarms has been re-logged, return to Step 1 and follow the procedure. 4. Frigid-start the MERLIN MAGIX System. 5. Restore the backed-up programming.
Page 148 Tests Contents Module Test Process ..........Considerations .
Page 149 Maintenance and Troubleshooting 6-ii...
Page 150: Module Test Process
Tests This section provides the module tests. Module Test Process This flow chart illustrates the recommended approach to testing modules. Review flow chart as well as Considerations before your begin a module test. Check the equipment: power supply; see Power Supply Problems maintenance console processor;...
Page 151: Considerations
If the system does not recognize a 408 GS/LS-MLX module during testing, check the release number of the system. The 408 GS/LS-MLX module does not work with MERLIN MAGIX Releases 1.0 or 1.1. An 008 MLX module must be used to provide extension jacks with Releases 1.0 or 1.1.
Page 152: Busy-Out And Reset
Tests Busy-Out and Reset Before running any module test, be sure to busy-out or reset the module. Busy-out discontinues service from the module being tested to each line and extension only as they become idle. Busy-out is the preferred method, because it does not disrupt calls in progress.
Page 153: Busy-Out
Maintenance and Troubleshooting Busy-Out Before running any test, be sure to busy-out or reset the module. Busy-out discontinues service to each line/trunk and extension connected to the module being tested only as the line or extension becomes idle. Busy-out is the preferred method, because it does not disrupt calls in progress. →...
Page 154 Tests Reset Before running any test, be sure to busy-out or reset the module. Reset discontinues service to all lines and extensions on the module instantly. In-progress calls are dropped if all of the calling parties on the call originate and terminate on the module being reset. If a call is using a line or extension on the module being Reset and another line and/or extension is involved in the call, the call on the module being reset is put on hold.
Page 155: Restore
Maintenance and Troubleshooting Restore Once you complete module testing, restore it to terminate the Busy-Out or Reset condition. → → → → Procedure Menu Enter the slot no. (01-17) Maintenance Slot → → Enter Restore While the module is restoring service to the lines/trunks and extensions, a Restore in Progress message is shown on the screen.
Page 156: Internal Loopback Test
Tests Internal Loopback Test This test checks communication between the processor and the module being tested. If you have not read ‘‘Module Test Process’’ on page 6-1, do so before performing this test. Remove Music-On-Hold before conducting this test. If Music-On-Hold is assigned to any line/trunk ports on the module you are testing, this test will fail even though the line/trunks are functioning properly.
Page 157: Interpreting Internal Loopback Test Results
Maintenance and Troubleshooting Interpreting Internal Loopback Test Results If the test is successful, the module ports are free from error. Continue with the next module test or restore the module if you are finished testing. If the test fails, find the error message in Table 6-1 ‘‘Internal Loopback Test Errors’’...
Page 158: Board Controller Test
Tests Board Controller Test This procedure tests the module’s internal functions, such as ROM, RAM, the timer, and dual-port RAM. → → → → → Procedure Menu Enter the slot no. (01-17) Maintenance Slot Enter → → Test Once or Test Repetitive Demand Test BoardCntrlr Appropriate Modules...
Page 159: I Interpreting Test Results
Maintenance and Troubleshooting Interpreting Test Results If the test completes successfully, the module’s board controller is functioning properly. Continue with the next module test or restore the module if you are finished testing. If the test fails, find the error message in Table 6-2 ‘‘Board Controller Test Errors’’...
Page 160: B-Channel Loopback Test
Tests B-Channel Loopback Test This test verifies that specific communication paths on the MLX or 800 NI-BRI modules are operational. If you have not read ‘‘Module Test Process’’ on page 6-1, do so before performing this test. → → → →...
Page 161: I Interpreting Test Results
Maintenance and Troubleshooting Interpreting Test Results If the test completes successfully, the communication paths on the MLX or 800 NI-BRI modules are functioning properly. Continue with the next module test or restore the module if you are finished testing. If the test fails, find the error message in Table 6-3 ‘‘B-Channel Loopback Errors’’...
Page 162: Ni-1 Bri Provisioning Test
Tests NI-1 BRI Provisioning Test This test verifies that each communication path on the 800 NI-BRI module is operational by establishing and disconnecting a series of voice and data calls between any two communication paths on the module. The NI-BRI Provisioning Test includes testing for BRI facilities that are part of Multiline Hunt Groups (MLHGs).
Page 163: I Interpreting Test Results
Maintenance and Troubleshooting Interpreting Test Results The following screen appears when the testing for all 16 communication paths is completed. Provisioning slot xx: xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx Back Lines 3 through 6 of the test results provide test result codes.
Page 164 Tests Table 6-5. NI-1 BRI Provisioning Test Result Codes Result Code Description Corrective Action CO provisioning The facility is correctly programmed and established on CO-V error for voice calls Layers 1, 2, and 3. However, a problem associated with the on that facility provisioning at the CO for voice calls was detected.
Page 165 Maintenance and Troubleshooting Table 6-5. NI-1 BRI Provisioning Test Result Codes–Continued Result Code Description Corrective Action CO provisioning The facility is correctly programmed and established on CO-D error for data calls Layers 1, 2, and 3. However, a problem associated with the on that facility provisioning at the CO for data calls was detected.
Page 166 Tests Table 6-5. NI-1 BRI Provisioning Test Result Codes–Continued Result Code Description Corrective Action Error in MERLIN The facility is correctly programmed and established with CO-DNV MAGIX layers 1, 2, and 3. However, no incoming voice calls can be administration of received.
Page 167 Maintenance and Troubleshooting Table 6-5. NI-1 BRI Provisioning Test Result Codes–Continued Result Code Description Corrective Action No voice hunting, The facility is correctly programmed and established with MLHV Layers 1, 2, and 3 with functioning voice capabilities. Incorrect voice The possible causes of this error are: MLHG DN and DN Incoming voice calls using the MLHG DN are not if MLHG DN is...
Page 168 SPID SPID provided by the LEC and rerun the test. If the error persists, administration contact the LEC. MERLIN MAGIX This result should never appear; if it does, contact the TSO. BRI error on that facility NI-1 BRI Provisioning Test...
Page 169 Table 6-5. NI-1 BRI Provisioning Test Result Codes–Continued Result Code Description Corrective Action MERLIN MAGIX Check that the facility is programmed with the DN provided ADMCO administration error by the CO. If the DN was not programmed properly, correct and/or CO it and rerun the test.
Page 170 Tests Table 6-5. NI-1 BRI Provisioning Test Result Codes–Continued Result Code Description Corrective Action LAYER 1 BRI Examine the wiring for the line, ensuring that all LAYR1 Provisioning error connections have been closed. Rerun the test if a wiring on facility problem is identified.
Page 171: Outgoing Voice Call Test
Maintenance and Troubleshooting Outgoing Voice Call Test Place a voice call from the BRI line under test. Call either a working facility on the system or a phone on the premises that is connected to the central office (CO). The 800 NI-BRI module must be restored (removed from the Maintenance-Busy state) before performing this test.
Page 172: Incoming Voice Call Test
Tests Incoming Voice Call Test Place a voice call from a known working telephone to the BRI line under test. The 800 NI-BRI module must be restored (removed from the Maintenance-Busy state) before performing this test. See ‘‘Restoring the Module’’ on page 6-31.
Page 173: Incoming Data Call Test
Maintenance and Troubleshooting If both ringback and alerting are absent, check that the dialed digits are those of the destination DN. Redial, if necessary. If the call could not be established and the dialing was correct, record that an outgoing data call cannot be completed from this line and indicate the type of tone, if any, that was present at both ends.
Page 174: 800 Ni-Bri Module Clock Status
Tests 800 NI-BRI Module Clock Status If you have not been trained to perform BRI maintenance, contact the TSO for instructions on using this procedure. → → → → → Procedure Menu Enter the slot no. (01-17) Maintenance Slot Enter →...
Page 175: Preparing For The Csu Loopback Test
Maintenance and Troubleshooting Preparing for the CSU Loopback Test In preparation for running the CSU Loopback Test, first Busy-Out the 100D module and then perform the steps for the appropriate CSU from the CSUs listed under below. 551 T1 CSU For the 551 T1 CSU, connect the EQ OUT and EQ IN jacks.
Page 176 Tests Figure 6-3. ESF T1 CSU DTE Loopback Connection Local Power Diagnostic Interface DTE Loopback Send Code Looped Low Dens Frame Loss Far End Looped Critical Power Pulses Frame Loss CRC Error Near End Looped Alarm ACCULINK 3150 CSU For the ACCULINK 3150 CSU, press the F2 button on the front panel to select Test from the menu screen.
Page 177 Maintenance and Troubleshooting ACCULINK NET EQPT OK FAIL TEST SIG OOF ALRM EER SIG OOF ALRM PDV BPV EQPT 3150 NETWORK Figure 6-4. ACCULINK 3150 CSU Front Panel Figure 6-5. ACCULINK 3150 CSU DTE Loopback Command 1 Figure 6-6. ACCULINK 3150 CSU DTE Loopback Command 2 Channel Service Unit (CSU) Loopback Test 6-28...
Page 178: Interpreting Test Results
Tests Figure 6-7. ACCULINK 3150 CSU DTE Loopback Command 3 Figure 6-8. ACCULINK 3150 CSU DTE Loopback Command 4 ACCULINK 3160/3164 The ACCULINK 3160/3164 DSU/CSU is physically similar to the ACCULINK 3150 CSU with programming on the front panel and menus appearing on the LCD screen. For the preparation of specific tests, see the operator’s guide that comes with the unit.
Page 179 Maintenance and Troubleshooting Lines 3 through 6 identify the cause of the failure or the number of errors found per channel. There are 24 channels, numbered 1 through 24. Line 3 displays the results for channels 1 through 6; Line 4 is for channels 7 through 12;...
Page 180: Restoring The Module
Tests Restoring the Module After completing the CSU Loopback Test, follow the steps below to restore the module. 1. If you are finished testing modules, Restore the 100D module (see ‘‘Restore’’ on page 6-6). 2. Reset the CSU. For the 551 T1 CSU, unplug the patch cord, first from the EQ IN jack and then from the EQ OUT jack.
Page 181: Line Loopback Test
Maintenance and Troubleshooting Line Loopback Test The Line Loopback Test is used for both the 100R INA and for the 100 DCD modules. This test loops the T1 interface back towards the network on the network side of the framer. To perform this test, you must first busy-out the module.
Page 182: I Test Results
Tests For the 100 DCD module, you can choose to run a BERT for all the channels or for individual channels. For the 100R INA module, you can run a BERT only for all the channels. Procedure To select BERT for all channels (100 DCD and 100r INA modules): →...
Page 183: Data-Channel Loopback Test
Maintenance and Troubleshooting Data-Channel Loopback Test The Data-Channel Loopback Test is used for both the 100R INA and for the 100 DCD modules. This test takes all the channels assigned to a particular data port and loops them towards the T1 network.
Page 184: A Customer Support Information
Customer Support Information Support Telephone Number In the USA only, Avaya provides a toll-tree customer Helpline (1 800 628-2888) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline or your Avaya representative. Consultation charges may apply.
Page 185: Canadian Department Of Communications (Doc) Interference Information
Maintenance and Troubleshooting Canadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications. Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A préscrites dans le règlement sur le brouillage radioélectrique edicté...
Page 186: Installation And Operational Procedures
FCC. In the event repairs are needed on this equipment, contact your authorized Avaya dealer or, in the USA only, contact the Avaya Helpline at 1 800 628-2888.
Page 187: Doc Notification And Repair Information
Allowing this equipment to be operated in such a manner as not to provide proper answer supervision signaling is in violation of Part 68 rules. New Network Area and Exchange Codes. The MERLIN MAGIX Integrated System software does not restrict access to any new area codes or exchange codes established by a local telephone company.
Page 188: Renseignements Sur La Notification Du Ministère Des Communications Du Canada Et La Réparation
Customer Support Information Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or any equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Page 189 Maintenance and Troubleshooting Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’il y en a, sont raccordés ensemble. Cette précaution est particuliérement importante dans les régions rurales.
Page 190 Customer Support Information MERLIN MAGIX D.O.C. Location Label Placement Ministère des Communications du Canada emplacement de l'étiquette Renseignements sur la Notification du Ministère des Communications du Canada et la Réparation...
Page 191: Security Of Your System: Preventing Toll Fraud
Avaya cannot be responsible for such charges and will not make any allowance or give any credit for charges that result from unauthorized access.
Page 192: Toll Fraud Prevention
Unauthorized persons concentrate their activities in two areas with the MERLIN MAGIX Integrated System: They try to transfer out of the MERLIN MAGIX Integrated System to gain access to an outgoing trunk and make long-distance calls. They try to locate unused or unprotected mailboxes and use them as drop-off points for their own messages.
Page 193 No one outside of Avaya needs to use the MERLIN MAGIX Integrated System to test facilities (lines/trunks). If a caller claims to be an Avaya employee, the System Manager should ask for a telephone number where the caller can be reached.
Page 194 ARS using dial access code SECURITY ALERT: The MERLIN MAGIX Integrated System ships with ARS activated with all extensions set to Facility Restriction Level 3, allowing all international calling. To prevent toll fraud, ARS Facility Restriction Levels (FRLs) should be established using:...
Page 195 Maintenance and Troubleshooting If Outcalling is required by voice messaging system extensions: Program an ARS Facility Restriction Level (FRL) of 2 on voice mail port extensions used for Outcalling. If 800 and 411 numbers are used, remove 1800, 800, 411, and 1411 from Disallowed List number 7.
Page 196 Preventive Measures Take the following preventive measures to limit the risk of unauthorized use of the MERLIN MAGIX Integrated System Remote Access feature: The Remote Access feature can be abused by criminal toll fraud hackers if it is not properly administered.
Page 197: Other Security Hints
The maximum length should be used for each barrier code, and should be changed periodically. Barrier codes, like passwords, should consist of a random, hard-to-guess sequence of digits. The MERLIN MAGIX Integrated System permits a barrier code of up to 11 digits.
Page 198 Outsiders trying to obtain sensitive information Callers claiming to be the “telephone” company Sudden increase in wrong numbers Establishing a Policy As a safeguard against toll fraud, follow these guidelines for your MERLIN MAGIX Integrated System and voice messaging system: Other Security Hints A-15...
Page 199 Regularly back up your MERLIN MAGIX Integrated System files to ensure a timely recovery should it be required. Schedule regular, off-site backups. Keep the Remote Maintenance Device turned off when not in use by Avaya or your authorized dealer. Limit transfers to registered subscribers only.
Page 200: Limited Warranty And Limitation Of Liability
(“Warranty Date”). If you notify Avaya or its authorized reseller within one year of the Warranty Date that your system is not in good working order, Avaya will, without charge to you, repair or replace, at its option, the system components that are not in good working order. Repair or replacement parts may be new or refurbished and will be provided on an exchange basis.
Page 201: Remote Administration And Maintenance
Except as provided below, Avaya and its affiliates and suppliers shall not be liable for any incidental, special, reliance, consequential, or indirect loss or damage incurred in connection with the equipment.
Page 202 Under applicable tariffs, you will be responsible for payment of toll charges. Avaya cannot be responsible for such charges and will not make any allowance or give any credit resulting from unauthorized access.
Page 203 Maintenance and Troubleshooting Remote Administration and Maintenance A-20...
Page 204: B Backing Up With A Memory Card
The types of memory cards are described below. The card type is identified by a preprinted, color- coded label. Upgrade Memory Card. This card is used for MERLIN MAGIX Integrated System software upgrades. The upgrade can be performed by the system manager using the memory card and the Maintenance option on the SPM Main Menu.
Page 205 COPYRIGHT 2001 AVAYA ALL RIGHTS RESERVED Figure B-1. PCMCIA Translation Memory Card Inserting the Card To insert the card, hold the card with the Avaya logo facing up and the arrow pointing toward the slot. See Figure on page 4-13 for the proper way to insert the memory card into the slot on the processor module.
Page 206 Backing Up with a Memory Card Memory Card Formatting The memory card may have to be formatted before you begin any manual or automatic backup procedures. This section details the screens and messages that appear during the format procedure. CAUTION: Formatting overwrites previous data on the memory card.
Page 207: Backup
Maintenance and Troubleshooting Table B-1. Memory Card Formatting Messages Message What it Means The format is in progress. Formatting Memory Card The format was successful and has completed. Formatting of Memory Card Completed The memory card cannot be formatted. Remove the Memory Card cannot be formatted .
Page 208: Automatic Backup
Backing Up with a Memory Card Automatic Backup If an automatic backup fails for any reason, except when the failure results from the memory card being write-protected, the automatic backup feature is turned off. Follow this procedure to reprogram automatic backup. Procedure To program daily backup: →...
Page 209 Maintenance and Troubleshooting Table B-2. Messages That Can Appear During a Backup–Continued Backup Message What It Means What To Do The memory card is either not Reinsert the memory card Verify that Memory inserted or is inserted incorrectly. The and repeat the backup Card has been backup is aborted.
Page 210: Restore
Backing Up with a Memory Card Restore Use this procedure to restore system conditions that were backed up onto a translation memory card. The information in a backup file on the translation card is copied to the system. The restore procedure is necessary under the following conditions: System RAM is corrupt.
Page 211 Maintenance and Troubleshooting Restore Messages During the restore procedure, additional screens may appear to alert you to problems with the translation memory card, the backup file, or the restore procedure. Table lists the messages that can appear during a Restore and describes what action to take. Table B-3.
Page 212 Remove the card and not the correct type. card option selected from the System repeat the restore Remove and insert menu. procedure with the correct MERLIN MAGIX Backup/ type of card. See “Card Restore Card. Types” on page information about the card labels.
Page 213 Maintenance and Troubleshooting Restore B-10...
Page 214: Ni-1 Bri Provisioning
(such as the telephone numbers) where necessary. Also note that the programming covered in this appendix does not take place on the MERLIN MAGIX Integrated System. All programming is performed by the local service provider on the central office switch.
Page 215: Lucent Technologies 5Ess Switch Translations
Maintenance and Troubleshooting Lucent Technologies 5ESS Switch Translations For the Lucent Technologies 5ESS switch, Capability Package “S” includes alternate voice/circuit- switched data on two B-channels. It also supports Calling Number Identification on data and voice connections. Please note that in order to have simultaneous calls on the two B-channels, two Directory Numbers (DNs) must be assigned with this package.
Page 216 NI-1 BRI Provisioning Fields that must be populated on Screens 4, 5, and 6: CKT TN <enter TN> CKT LCC <enter LCC> CKT RAX <enter RAX value> TERMTYP <TYPEA> DISPLAY <Y> <1> CSV CHL <ANY> CSV LIMIT <1> <2> CSD CHL <ANY>...
Page 217 Maintenance and Troubleshooting Fields that must be populated on Screens 4, 5, and 6: CKT TN <enter TN> CKT LCC <enter LCC> CKT RAX <enter RAX value> TERMTYP <TYPEA> DISPLAY <Y> <1> CSV CHL <ANY> CSV LIMIT <1> <2> CSD CHL <ANY>...
Page 218 NI-1 BRI Provisioning SCREEN 1 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (*)1. DSL TN C 2228700 SERVICES AND FEATURES SCREENS (*)4. MLHG____ ------------------------ ------- (*)5. TERM____ BRCS FEATURE LIST (*)6. DSL OE _ ________ BRCS FEATURE PARAMETERS 7 to 9 (*)9.
Page 219 Maintenance and Troubleshooting 5ESS SWITCH LABNSC1 SCREEN 3 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (USER INFO) >28. USPID 0122287000 29. MAXB CHL1 30. ACT USERY 31. PPB1 USRN 32. PPB2 USRN 33. AGI SCREEN 4 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) >34.
Page 220 NI-1 BRI Provisioning 5ESS SWITCH LABNSC1 SCREEN 5 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) >64. TKSN 72. SAR QTY__ 82. BUSY MONITORN 65. TAUTON 73. SAR ORIG N 83. ATT MLHG____ 66. SHAREDN 74. SAR TERM N 84. RBV TGN____ 67.
Page 221 Maintenance and Troubleshooting SCREEN 7 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >134. TG:GRPID 146. ACSR GRPNM ________ 158. QALWD 135. MOH ALW 147. EDS:GRPNM ________ 159. PRIORITY Q 136. IDP NAME ________ 148.
Page 222 NI-1 BRI Provisioning SCREEN 10 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (DPKT) >183. DPKT TN _______ 192. IECP DNIC ____ 198. H PVC LCN 184. LCC _______ 193. PB GRP ____ 199. L IN LCN 185. RAX _______ 194.
Page 223 Maintenance and Troubleshooting SCREEN 12 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (PPB1) >245. PPB1 TN _______ 254. RATE _______ 264. H PVC LCN _______ 246. LCC _______ 255. N2 _______ 265. L IN LCN _______ 247. RAX 256.
Page 224 NI-1 BRI Provisioning SCREEN 14 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT No Messages SCREEN 1 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (*)1. DSL TN C 2228701 SERVICES AND FEATURES SCREENS (*)4. MLHG ____ ------------------------ -------...
Page 225 Maintenance and Troubleshooting SCREEN 3 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (USER INFO) >28. USPID0122287010 29. MAXB CHL1 30. ACT USERY 31. PPB1 USRN 32. PPB2 USRN 33. AGI ____ SCREEN 4 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) >34.
Page 226 NI-1 BRI Provisioning SCREEN 5 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) 92. PTC____ 95. E911 PSAPN SCREEN 6 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT >106. BFGN _____ _ 109. FEATURE LIST (FL) ROW FEATURE A P C R FEATURE A P C R...
Page 227 Maintenance and Troubleshooting SCREEN 8 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >172. MESSAGE SERVICE (MSS) 175. MW:DCNDN _______________ FEATURE GRPNM ________ ________ ________ ________ ________ ________ ________ ________ SCREEN 9 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS)
Page 228 NI-1 BRI Provisioning SCREEN 1 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT PPB2 USER INFO SCREEN 2 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (DSL INFO) >11. OE 00101221 25. CUT DGTS 2228 14. D ISCN 007105 26.
Page 229 Maintenance and Troubleshooting SCREEN 4 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) 37. CKT MLHG _______ 48. CSV ACO _______ 57. CSD ACO _______ 38. CKT TERM _______ 49. CSV LIMIT 58. CSD LIMIT 39. NEW TN _______ 50.
Page 230 NI-1 BRI Provisioning SCREEN 6 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT 7 ________ _ _ _ _ 16 _______ _ _ _ _ 25 ______ _ _ _ _ 34 _______ _ _ _ _ 8 ________ _ _ _ _ 17 _______ _ _ _ _ 26 ______ _ _ _ _...
Page 231 Maintenance and Troubleshooting SCREEN 9 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >176. CALL FORWARDING FEATURE PARAMETERS (CF) FEATURE FWD TO DN TIMEOUT BSRING SIMINTER SIMINTRA /CFDBLAC2228704 __________________________ __________________________ __________________________ __________________________ __________________________ SCREEN 1 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT...
Page 232 NI-1 BRI Provisioning SCREEN 2 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (DSL INFO) 19. PM GRP ________ 20. DSL CLS 21. RSTR MP 22. ACSR INH 23. MDPKT 24. MTERM SCREEN 3 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (USER INFO) >28.
Page 233 Maintenance and Troubleshooting SCREEN 5 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) >64. TKS 72. SAR QTY 82. BUSY MONITOR 65. TAUTO 73. SAR ORIG 83. ATT MLHG 66. SHARED N 74. SAR TERM 84. RBV TGN 67.
Page 234 NI-1 BRI Provisioning SCREEN 7 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) 139. SC1NAME ______ 151. ATH:VGRPNM ______ 163. ACSR PINREQ ______ 140. SC1S ______ 152. ATH:DGRPNM ______ 164. DRING ______ 141. SC2NAME ______ 153.
Page 235: Northern Telecom Dms-100 Switch Translations
Maintenance and Troubleshooting Northern Telecom DMS-100 Switch Translations For the Northern Telecom DMS-100 switch, Capability Package “S” includes alternate voice/circuit- switched data on two B-channels. It also supports Calling Number Identification on data and voice connections. Please note that the assignment of two DNs is required for this package. The DMS-100 switch also allows alternate voice and data hunting on one DN through the Multiline Hunt Group feature.
Page 236 NI-1 BRI Provisioning Associate new DN with LTID using the NEW command: SONUMBER <<cr> or $> <enter DN> <ISDNKSET> GROUP <enter group name> SUBGRP <enter subgrp value> NCOS <enter ncos value> SNPA <enter NXX value> <1> RINGING <Y> LATANAME <enter value> <enter value>...
Page 237 Maintenance and Troubleshooting Provision DN2 using the following translations Define a new Logical Terminal Identifier (LTID) using the SLT command: SONUMBER <<cr> or $> LTID <enter identifier value> FUNCTION <ADD> LTCLASS <BRAFS> <Y> <N> MAXKEYS <64> TEI_TYPE <DTEI> <NOPMD> <$> EKTS <N>...
Page 238 NI-1 BRI Provisioning Attach LTIDs to LEN using the SLT command: SONUMBER <<cr> or $> LTID <enter value> FUNCTION <ATT> <enter LEN to which LTID will be attached> Multiline Hunt Group Feature Translations The sample screens shown below illustrate the translations for alternate voice and data hunting on three Digital Subscriber Lines (DSLs) and six Directory Numbers (DNs) forming a circular hunt group.
Page 239 Maintenance and Troubleshooting QLT PSATS 141 LTID: PSATS 141 SNPA: 201 DIRECTORY NUMBER: 2257141 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD CS: Y PS: N VERSION: FUNCTIONAL ISSUE: 2 SPID-SUFFIX: LEN: HOST 01 1 10 01...
Page 240 NI-1 BRI Provisioning QLT PSATS 142 LTID: PSATS SNPA: 201 DIRECTORY NUMBER:2257142 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD CS: Y PS: N VERSION: FUNCTIONAL ISSUE: 2 SPID-SUFFIX: LEN: HOST 01 1 10 02 TEI: DYNAMIC CUSTGRP:...
Page 241 Maintenance and Troubleshooting LTID: PSATS SNPA: 201 DIRECTORY NUNBER:2257143 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD CS: Y PS: N VERSION: FUNCTIONAL ISSUE: 2 SPID-SUFFIX: LEN: HOST 01 0 07 01 TEI: DYNAMIC CUSTGRP: MDCSCA...
Page 242 NI-1 BRI Provisioning LTID: PSATS SNPA: 201 DIRECTORY NUMBER: 2257144 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD CS: Y PS: N VERSION: FUNCTIONAL ISSUE: 2 SPID-SUFFIX: LEN: HOST 01 1 10 01 TEI: DYNAMIC CUSTGRP: MDCSCA...
Page 243 Maintenance and Troubleshooting LTID: PSATS SNPA: 201 DIRECTORY NUMBER:2257145 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD CS: Y PS: N VERSION: FUNCTIONAL ISSUE: 2 SPID-SUFFIX: LEN: HOST 01 1 10 02 TEI: DYNAMIC CUSTGRP: MDCSCA...
Page 244 NI-1 BRI Provisioning LTID: PSATS 146 SNPA: 201 DIRECTORY NUMBER:2257146 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD CS: Y PS: N VERSION: FUNCTIONAL ISSUE: 2 SPID-SUFFIX: LEN: HOST 01 0 07 01 TEI: DYNAMIC CUSTGRP: MDCSCA...
Page 245 Maintenance and Troubleshooting LEN: HOST 01 1 10 02 ISG: 0 DCH: 1 ISG BRA Channel: 21 CARCODE: BX27AA PADGRP: NPDGP PM NODE NUMBER: PM TERMINAL NUMBER: LTID CSPSBCH/ISG Bd ------------- ---------- DYNAMIC PSATS DYNAMIC PSATS LEN: HOST 01 0 07 01 ISG: 0 DCH: 1 ISG BRA Channel: 24 CARCODE: BX27AA...
Page 246: Siemens Ssc Ewsd Switch Translations
NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations For the Siemens SSC EWSD switch, Capability Package “S” includes alternate voice/circuit- switched data on two B-channels. It also supports Calling Number Identification on data and voice connections. Please note that the assignment of two Directory Numbers (DNs) is required for this package.
Page 247 Maintenance and Troubleshooting DISPSUB:DN=6855917; NPA = 215 DN = 6855917 EQN = 20-0-5-4MASKNO:03800 CAT = IBA MASKNO:03774 BCHDN = 2 MASKNO:03798 BCDN = SP &AU3 &C56 &C64 MASKNO:04535 CT = VI MASKNO:04396 LCC = BVCE RAX = 1 MASKNO:03785 BCHCT = 2 MASKNO:06282 IBCHCT = 2 MASKNO:06288...
Page 248 NI-1 BRI Provisioning DISPSUB:DN=6855919; NPA = 215 DN = 6855919 EQN = 20-0-5-4MASKNO:03800 CAT = IBA MASKNO:03774 BCHDN = 2 MASKNO:03798 BCDN = SP &AU3 &C56 &C64 MASKNO:04535 CT = VI MASKNO:04396 LCC =BVCE RAX = 1 MASKNO:03785 BCHCT = 2 MASKNO:06282 IBCHCT = 2 MASKNO:06288...
Page 249 Maintenance and Troubleshooting Series Completion Feature Translations The information listed below provides the translation for either voice or data hunting on three Digital Subscriber Lines (DSLs) and six Directory Numbers (DNs) forming a circular series completion group. The screens shown in this section are examples. DNs shown on these screens should be replaced with applicable data.
Page 250 NI-1 BRI Provisioning CONTINUATION TEXT 0001 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:08 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DN. NPA = 215. DN = 6851189. EQN = 20-0-00-01. BCHDN = 2. BCDN = SP. BCDN = AU3. BCDN = C56. BCDN = C64.
Page 251 Maintenance and Troubleshooting CONTINUATION TEXT 0003 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:15 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6851189. EQN = 20-0-00-01. CT = CMD. CAT = IBA. LCC = PKGSD. RAX = 1. COS = ICND.
Page 252 NI-1 BRI Provisioning CONTINUATION TEXT 0005 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:22 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6851289. EQN = 20-0-00-01. CT = VI. CAT = IBA. LCC = PKGSV. RAX = 1. COS = ICND.
Page 253 Maintenance and Troubleshooting CONTINUATION TEXT 0007 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:29 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATAMASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-00-01. USID = 1. TSPID = 2156851189. TERMLIM = 1. TSPCOS = CHDBCHR: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0008 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18...
Page 254 NI-1 BRI Provisioning CONTINUATION TEXT 0010 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:38 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-00-01. USID = 2. TSPID = 2156851289. TERMLIM = 1. TSPCOS = CHDBCHR: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0011 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18...
Page 255 Maintenance and Troubleshooting CONTINUATION TEXT 0012 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:44 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DN. NPA = 215. DN = 6852199. EQN = 20-0-05-00. BCHDN = 2. BCDN = SP. BCDN = AU3. BCDN = C56. BCDN = C64.
Page 256 NI-1 BRI Provisioning CONTINUATION TEXT 0014 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:51 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6852199. EQN = 20-0-05-00. CT = CMD. CAT = IBA. LCC = PKGSD. RAX = 1. COS = ICND.
Page 257 Maintenance and Troubleshooting CONTINUATION TEXT 0016 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:58 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6852299. EQN = 20-0-05-00. CT = VI. CAT = IBA. LCC = PKGSV. RAX = 1. COS = ICND.
Page 258 NI-1 BRI Provisioning CONTINUATION TEXT 0018 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:05 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-05-00. USID = 1. TSPID = 2156852199. TERMLIM = 1. TSPCOS = CHDBCHR: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0019 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18...
Page 259 Maintenance and Troubleshooting CONTINUATION TEXT 0021 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:13 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-05-00. USID = 2. TSPID = 2156852299. TERMLIM = 1. TSPCOS = CHDBCHR: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0022 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18...
Page 260 NI-1 BRI Provisioning CONTINUATION TEXT 0023 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:20 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DN. NPA = 215. DN = 6853119. EQN = 40-0-02-04. BCHDN = 2. BCDN = SP. BCDN = AU3. BCDN = C56. BCDN = C64.
Page 261 Maintenance and Troubleshooting CONTINUATION TEXT 0025 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:27 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6853119. EQN = 40-0-02-04. CT = CMD. CAT = IBA. LCC = PKGSD. RAX = 1. COS = ICND.
Page 262 NI-1 BRI Provisioning CONTINUATION TEXT 0027 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:34 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6853219. EQN = 40-0-02-04. CT = VI. CAT = IBA. LCC = PKGSV. RAX = 1. COS = ICND.
Page 263 Maintenance and Troubleshooting CONTINUATION TEXT 0029 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:40 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 40-0-02-04. USID = 1. TSPID = 2156853119. TERMLIM = 1. TSPCOS = CHDBCHR: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0030 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18...
Page 264 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations C-51...
Page 265 Maintenance and Troubleshooting Siemens SSC EWSD Switch Translations C-52...
Page 266 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations C-53...
Page 267 Maintenance and Troubleshooting Siemens SSC EWSD Switch Translations C-54...
Page 268: Glossary
Glossary The use of italics in this glossary denotes a cross-reference to other glossary entries or the expanded name for an acronym. Numerics 2B Data Digital information carried by two B-Channels for better performance and quality; Bit Rate is twice that of one B-channel used alone. 4400-Series Telephones A family of digital multiline and digital single-line telephones.
Page 269 Application Software and/or hardware that adds functional capabilities to the system. For example, MERLIN MAGIX Reporter is an application that provides call management information (if available in the local area or jurisdiction). Automatic Route Selection.
Page 270 Glossary AT&T Switched Network. AT&T telecommunications services provided through an Integrated Digital Services Network Primary Rate Interface (ISDN-PRI) trunk, ACCUNET switched digital service, Megacom, Megacom 800, Software Defined Network (SDN), Multiquest, and Shared Access for Switch Services (SASS). Asynchronous Data Transmission Method of transmitting a short bitstream of digital data, such as printable characters represented by a 7- or 8-Bit...
Page 271 Maintenance and Troubleshooting Automatic-Start Tie Trunk Tie Trunk on which incoming calls are routed to an operator or other designated destination without a start signal, as soon as the trunk is seized; the destination is specified during programming. Also called “Automatic Ringdown” or “Auto-In” Tie Trunk.
Page 272 Glossary Behind Switch Mode One of three modes of system operation in which the control unit is connected to (behind) another telephone switching system, such as Centrex or DEFINITY, which provides features and services to telephone users. See also Hybrid/PBX Mode Mode.
Page 273 Maintenance and Troubleshooting Board Renumbering System programming procedure for renumbering boards that have already been assigned to specific slots on the control unit. Bits per second. Basic Rate Interface. Standard protocol for accessing Integrated Service Digital Network (ISDN) services. Broadband Transmission path having a bandwidth greater than a voice-grade channel.
Page 274 Glossary Calling Group Team of individuals who answer the same types of calls. Calling Party Name on Caller ID This central office service allows a subscriber to view the name of the calling party on a 44xx, MLX, ETR, or MLS display telephone. Calling Party Number on Caller ID This central office service allows a subscriber to view the number of the calling party on a 44xx, MLX, ETR, or MLS display telephone.
Page 275 Maintenance and Troubleshooting Channel Telecommunications transmission path for voice and/or data. Channel Service Unit See CSU. Checksum Sum of ones in a sequence of ones and zeros, used to detect or correct errors in data transmission. Circuit-Switched Data Call Data call made through an exclusively established and maintained connection between Data Stations.
Page 276 Glossary Coaxial Cable Cable consisting of one conductor, usually a small copper tube or wire within, and insulated from, another conductor of larger diameter–usually copper tubing or copper braid. Codec Coder-Decoder. Device used to convert analog signals– such as speech, music, or television–to digital form for transmission over a digital medium and back to the original analog form.
Page 277 Maintenance and Troubleshooting Class of Restriction. Various types of restrictions that can be assigned to Remote Access trunks or barrier codes. These restrictions consist of calling restrictions, Facility Restriction Levels (FRLs), Allowed Lists, Disallowed Lists, and Automatic Callback queuing. Coverage Set of system features that can determine how an extension’s calls are covered when the person at the extension is busy or not available.
Page 278 Glossary Data Module Type of ISDN Terminal Adapter that acts as the at a Data Workstation that communicates over high-speed Digital facilities. Data Rate See bps. Data Station Special type of extension where data communications take place; includes and DCE; sometimes a telephone is also part of a data station. Data Terminal Input/output device (often a personal computer) that can be connected to the control unit via an interface.
Page 279 Maintenance and Troubleshooting Desktop Videoconferencing System System application that allows face-to-face, simultaneous video and voice communications between individuals and requires high-speed data transmission facilities. See also Group Videoconferencing System. Direct Facility Termination. See Personal Line. Data Hunt Group. Group of analog or digital Data Station that share a common access code.
Page 280 Glossary Digital Communications Protocol See DCP. Digital Data Station ISDN Terminal Adapter Data Station. Digital Signal 0 See DS0. Digital Signal 1 See DS1. Digital Subscriber Line See DSL. Digital Transmission Mode of transmission in which the information to be transmitted is first converted to digital form and then transmitted as a serial stream of pulses.
Page 281 Maintenance and Troubleshooting Direct-Line Console. Telephone used by a system operator to answer outside calls (not directed to an individual or a group) and inside calls, to transfer calls, to make outside calls for users with outward calling restrictions, to set up conference calls, and to monitor system operation.
Page 282 Glossary Data Terminal Equipment. Equipment that makes the endpoints in a connection over a data connection–for example, a data terminal, personal computer, host computer, or printer. DTMF signaling Dual-Tone Multifrequency Signaling. Touch-tone signaling from telephones using the voice transmission path. DTMF signaling provides 12 distinct signals, each representing a dialed digit or character, and each composed of two voiceband frequencies.
Page 283 Maintenance and Troubleshooting Extended Superframe Format. framing format consisting of individual frames of 24 eight-bit slots and one signal bit (193 bits) in a 24-frame extended superframe. Electronic Switching System. Class of central office (CO) switching systems developed by Lucent Technologies in which the control functions are performed principally by electronic data processors operating under the direction of a stored program.
Page 284 Glossary Facility Restriction Level See FRL. Factory Setting Default state of a device or feature when an optional setting is not programmed by the user or system manager. Facsimile. Scanning and transmission of a graphic image over a telecommunications facility, or the resulting reproduced image, or the machine that does the scanning and transmitting.
Page 285 Maintenance and Troubleshooting Frame One of several segments of an analog or digital signal that has a repetitive characteristic. For example, a frame consists of a framing and 24 bytes, which equals 193 bits. Framing Format Pattern of Frames used in transmissions. Facility Restriction Level.
Page 286 Glossary Headset Lightweight earpiece and microphone used for hands-free telephone operation. HFAI Hands-Free Answer Intercom. Feature that allows a user to answer a voice- announced call. Home Screen Display normally shown on a 44xx or MLX display telephone; shows time, date, and call information, as well as when some features are in use.
Page 287 Provides voice and/or data communications services, including access to public and private networks, for telephones and other equipment. Also referred to in this guide as “system,” short for MERLIN MAGIX Integrated System. Intercom Buttons ICOM Buttons.
Page 288 Glossary IS III Integrated Solution III. Set of UNIX System-based applications that augments and provides additional services using the system. IS III is no longer available. ISDN Integrated Services Digital Network. Public or private network that provides end-to- end digital connectivity for all services to which users have access by a limited set of standard multipurpose user and Network Interface;...
Page 289 Maintenance and Troubleshooting Local Area Network. Arrangement of interconnected personal computers or terminals, which sometimes access a host computer, and sometimes sharing resources such as files and printers. Listed Directory Number. Light-Emitting Diode. Semiconductor device that produces light when voltage is applied;...
Page 290 Glossary Local Extension In a system that is part of a Private Network, extension that is listed in the system’s Local Dial Plan. Local Host Computer Access Method for connecting an extension jack to an on-site computer for data-only calls through a Modem ISDN Terminal...
Page 291 Maintenance and Troubleshooting MERLIN Messaging System Voice-messaging system that provides Automated Attendant, call answering, and voice-mail services. It is housed in its own module. Messaging 2000 Octel 100 Messaging. Multi-Function Module. Adapter that has a Tip/Ring mode for answering machines, modems, fax machines, and tip/ring alerts, and an mode for -48 VDC alerts.
Page 292 Glossary Module Circuit pack in the control unit that provides the physical jacks for connecting telephones and/or outside lines/trunks to the communications system. In the name of a module, the first digit indicates the number of Line/Trunk Jacks it contains; the last digit indicates the number of Extension Jacks it contains.
Page 293 Maintenance and Troubleshooting NI-1 BRI National Integrated Services Digital Network 1 Basic Rate Interface. Type of digital facility that carries the equivalent of three lines. Two are called B-Channels and provide voice and data communications services. A third D-Channel controls signaling and maintains operations on the B-channels.
Page 294 Glossary Off-Premises Telephone. Single-Line Telephone or other Tip/Ring device connected to the system via a 008 OPT module in the control unit. Appears as an inside extension to the system, but may be physically located away from the system. Off-Premises Extension.
Page 295 Maintenance and Troubleshooting Power Failure Transfer. Feature that provides continuity of telephone service during a commercial power failure by switching some of the system’s line/trunk connections to telephones connected to specially designated extension jacks. Phantom Extension Extension that is not actually plugged into the system, but is used, for example, as a calling group member covered by a Voice Messaging Interface.
Page 296 Glossary Priority Call Queuing System function that prioritizes calling groups, thereby allowing certain incoming calls to be answered before others. Private Communications Network Private Network. Private Network Interconnected group of communications systems, which may consist of MERLIN MAGIX Integrated Systems, MERLIN LEGEND Communications Systems, DEFINITY Enterprise Communications Servers (ECS), DEFINITY Business Communications Servers (BCS), and/or DEFINITY ProLogix Solutions.
Page 297: Udp Routing
Maintenance and Troubleshooting Queued Call Console. A 4424LD+ or MLX-20L telephone used by a system operator in Hybrid/PBX Mode only. Used to answer outside calls (directed to a system operator position) and inside calls, to direct inside and outside calls to an extension or to an outside telephone number, to serve as a message center, to make outside calls for users with outward calling restrictions, to set up conference calls, and to monitor system operation.
Page 298 Glossary RS-232 Physical interface, specified by the Electronics Industries Association (EIA), that transmits and receives asynchronous data at distances of up to 50 feet (15 meters). Robbed-Bit Signaling Signaling in which the least significant of every sixth Frame per channel is used for signaling in that channel.
Page 299 Maintenance and Troubleshooting Station (Extension) Identification. Signaling Sending of information between devices to set up, maintain, or cease a connection, such as a telephone call. Simplex Signaling Transmission of signals in one direction only, across a telecommunications channel. Single-Line Telephone Industry-standard touch-tone or rotary dial telephone that handles one call at a time.
Page 300 Glossary Station See Extension. Station Jack Extension Jack. Station Message Detail Recording See SMDR. Switch Integrated System. Switched 56 Service Switched 56 service is an end-to-end digital, 56-kbps, full-duplex, synchronous, circuit-switched service offering. The service is offered by network service providers and by some Local Exchange Carriers (LECs) as circuit- switched, 56-kbps service.
Page 301 Maintenance and Troubleshooting System Programming Programming of system functions and features that affect most users, performed from a 4424LD+ or MLX-20L telephone or a computer using WinSPM. See also Extension Programming Centralized Telephone Programming. System Programming and Maintenance See WinSPM. System Renumbering Procedure used to change the numbers assigned to telephones, Adjuncts, Calling...
Page 302 Glossary Tandem Tie Trunk Tandem Trunk that is an analog Delay-Start Tie Trunk, providing a single line/ trunk per facility and allowing Analog Transmission of voice and low-speed data; or a T1 facility offering 24 channels on emulated tie trunks and programmed for voice or data.
Page 303 Maintenance and Troubleshooting Trunk Jack Line/Trunk Jack. Trunk Pool See Pool. TSAPI Telephony Services Application Programming Interface. Application programming interface that allows computer telephony applications to be used. See also TAPI Link. Touch-Tone Receiver. Device used to decode DTMF touch-tones dialed from Single-Line Telephones Remote Access telephones.
Page 304 Glossary Unmonitored Extension Extension for which no CTI application is receiving call information. See also Link Monitored Extension. Unrestricted Data Channels Also called Clear Data Channel. Allow the transmission of occurrences of more than seven contiguous zero bits. If an unrestricted data channel is requested and only restricted channels are available, the call will be rejected.
Page 305 Maintenance and Troubleshooting Voice Announce System feature that allows users to receive voice announcements on their telephones. In Release 7.0 and later systems, the VA On Idle Only option (only for MLX telephones) allows voice announcement calls to go through only when the telephone is idle.
Page 307 ™ MERLIN MAGIX Integrated System System Programming Basics Release 2.0 and Earlier 555-720-140 555-720-140 Comcode 108873564 Comcode 108873564 Issue 1 Issue 1 January 2001 January 2001...
Page 308 Avaya. Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as reference to Avaya. The exception is cross references to books published prior to April 1, 2001, which may retain their original Lucent titles. Avaya, formed as a result of Lucent's planned restructuring, designs, builds, and delivers voice, converged voice and data, customer-relationship management, messaging, multiservice networking, and structured cabling products and services.
Page 309 Your Responsibility for Your Company's Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you - an Avaya customer's system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources, including, but not limited to: •...
Page 310 Support Telephone Number In the continental U.S., Avaya provides a toll free customer helpline 24 hours a day. Call the Avaya Customer Care Center at 1 800 628-2888 or your Avaya authorized dealer if you need assistance when installing, programming, or using your system.
Page 311 Do not overload wall outlets, as this can result in the risk of fire or electrical shock. The MERLIN MAGIX Integrated System is equipped with a 3-wire grounding-type plug with a third (grounding) pin. This plug will fit only into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact an electrician to replace the obsolete outlet.
Page 312 Programming Basics...
Page 313 System Programming Basics Master Table of Contents About This Guide Intended Audience ......................How to Use This Guide ....................Terms and Conventions Used..................viii Security ..........................x Related Documents......................xi How to Comment on This Guide ..................About System Programming Overview ........................Types of Programming....................
Page 314 System Programming Basics Defining Your Password ....................Setting Up a Site ......................About the WinSPM Main Screen Options ..............3-17 Using View ......................... 3-18 Using Tools ........................ 3-18 Using Quick Access ....................3-19 WinSPM Help......................3-27 Using Standard SPM Mode ..................3-27 Basic System Management Procedures ..............
Page 315 Connecting a Modem to a T/R Extension Jack ..... . . 3-16 Connect to the MERLIN MAGIX Internal Modem from a Remote Location . . 3-17 Standard SPM Mode Display .
Page 316 System Programming Basics iv Master LOF...
Page 317 System Programming Basics Master List of Tables About System Programming Typefaces Used in Programming Procedures ......System Programming Console 4424LD+ and MLX-20L Console Components .
Page 318 System Programming Basics vi Master LOT...
Page 319: About This Guide
Intended Audience This book provides detailed information about system features, extension features, and system applications of the MERLIN MAGIX Integrated System. It is intended as a reference for anyone needing such information, including support personnel, sales representatives, System Managers, and account executives. It is also intended for technicians who are responsible for system installation, maintenance, and troubleshooting.
Page 320: Terms And Conventions Used
In the USA only, Avaya provides a toll free customer Helpline 24 hours a day. Call the Helpline at 1 800 628-2888 (consultation charges may apply), or contact your Avaya representative if you need assistance when installing, programming, or using your system.
Page 321 Some older terms have been replaced with newer terms, as follows: Old Term New Term trunk module line/trunk module trunk jack line/trunk jack station extension station jack extension jack analog data station modem data workstation digital data station terminal adapter workstation 7500B data station ISDN terminal adapter data workstation digital voice and analog data station...
Page 322: Security
System Programming Basics Product Safety Advisories Throughout these documents, hazardous situations are indicated by an exclamation point inside a triangle and the word CAUTION or WARNING. WARNING: Warning indicates the presence of a hazard that could cause death or severe personal injury if the hazard is not avoided.
Page 323: Related Documents
Related Documents The documents listed in the following table are part of the MERLIN MAGIX documentation set. Within the continental United States, contact the Avaya Publications Center by calling 1 800 457-1235. Document No. Title System Documents: 555-720-100 Customer Documentation Package: Consists of paper versions of the System Manager’s Quick Reference...
Page 324: How To Comment On This Guide
If the feedback form is missing, write directly to: Documentation Manager Avaya Inc. 150 Allen Road, Room C-19 Liberty Corner, New Jersey 07938 How to Comment on This Guide...
Page 325 We'd like your opinion . . . We welcome your feedback on this document. Your comments can be of great value in helping us improve our documentation. MERLIN MAGIX™ Integrated System System Programming Basics Issue 1, January 2001 555-710-140, Comcode 108873564 .
Page 327 About System Programming Contents Overview ............Types of Programming.
Page 328 System Programming Basics 1-ii...
Page 329: Overview
About System Programming Overview The MERLIN MAGIX Integrated System offers easy-to-use, menu-driven software for system programming. As part of the installation, the system was programmed with specific features, settings, and options. The system programming software allows you to easily modify the system programming to accommodate a company's changing needs for such enhancements and modifications as upgraded lines, additional modules, and new extension programming.
Page 330: Methods Of Programming
System Programming Basics The Standard SPM Mode provides an emulation display of the system programming console. It allows all system programming of the MERLIN MAGIX system to be performed from a PC and supports programming for options not included in the Quick Access GUI.
Page 331: About Programming Procedures
About System Programming About Programming Procedures Programming procedures using either the system programming console or a PC with WinSPM using the Standard SPM Mode are presented in the same format. Following is an example of a programming procedure and a description of how to follow it from the console or from a PC with WinSPM using the Standard SPM Mode: Menu →...
Page 332: Moving Among System Programming Screens
System Programming Basics Moving Among System Programming Screens Some general comments regarding moving from one system programming screen to another follow: In most cases, you can select Back to exit from a screen without making any changes. Exceptions to this are noted as part of a procedure. When you complete a procedure and select Back, you usually move up one screen in the menu hierarchy.
Page 333: System Forced Idle
About System Programming If a procedure requires that the system be in an idle state and the system is busy when you begin, the screen shown below appears. System Busy Pls Wait Dial Code nnnn Slot/Port ss/pp Exit The screen changes to the appropriate programming screen when the system is no longer busy. System Forced Idle When the entire system is forced idle, no calls can be made or received.
Page 334: Extension Forced Idle
System Programming Basics Extension Forced Idle When an extension is forced idle, no calls can be made or received on that extension. The following procedures can be performed only when the extension being programmed is idle: Assign call restrictions Assign pool dial-out restrictions Copy extension assignments Assign lines, trunks, or pools to extensions Assign labels to a personal directory...
Page 335 System Programming Console Contents Overview ............4424LD+ and MLX-20L Console Components .
Page 336 System Programming Basics 2-ii...
Page 337: Overview
System Programming Console Overview The system programming console is a 4424LD+ telephone (see Figure on page 2-2) or MLX- 20L telephone (see Figure on page 2-3) connected to the system programming jack. When you begin system programming on a new system for the first time, the console must be connected to the first jack on the first 412 LS-ID-TDL or 024 TDL module if you are using a 4424 LD+ telephone, or to the first jack on the first 008 MLX module, 016 MLX module, or 408 GS/LS-ID- MLX module if you are using an MLX-20L telephone.
Page 338 System Programming Basics Figure 2-1. The 4424-LD+ Telephone Fixed Buttons Softkeys 7 Line x 24 Character Display Softkeys Line Buttons LEDs Message Waiting LED Microphone Volume Fixed Buttons Overview...
Page 339 System Programming Console Figure 2-2. The MLX-20L Telephone Handset Display Buttons Call and Fixed-Feature Buttons Display Screen Direct Station Selector (DSS) Volume Control Fixed-Feature Buttons (8) Dial Pad Message Light User Cards and Tray Overview...
Page 340: 4424Ld+ And Mlx-20L Console Components
System Programming Basics 4424LD+ and MLX-20L Console Components Refer to the Figure on page and Figure on page for the location of the components described in this table. Table 2-1. 4424LD+ and MLX-20L Console Components Component Function Desk Stand An adjustable stand on the console and the DSS allows a 20- or 30- (not shown) degree viewing angle (optional on the 4424LD+ telephone).
Page 341: Direct Station Selector (Dss)
System Programming Console Table 2-1. 4424LD+ and MLX-20L Console Components–Continued Component Function Display Screen Screen with a 7-line by 24-character display area that shows call information, features, prompts, date, and time. Handset The hand-held part of the console you pick up, talk into, and listen from. LEDs (Light-Emitting Diodes) The lights on the console that assist in checking feature status.
Page 342 System Programming Basics When you program a telephone with an attached DSS from another extension, all the LEDs on the DSS turn off, including the bottom two rows, during programming mode. Figure 2-3. DSS4450 for 4400-Series Telephones LEDs (50) DSS Buttons (50) Page Buttons Message Status Button Reserved Buttons...
Page 343: System Programming Console Buttons
System Programming Console Refer to the Figure for the location of the components described in the following table. Table 2-2. DSS 4450 Components Component Function DSS Buttons Fifty buttons used for one-touch dialing of co-workers' extensions to make or transfer calls. DSS buttons are also used to page co-workers over speakerphones, to park calls, and to handle outside calls.
Page 344: Fixed Display Buttons
System Programming Basics Figure 2-5. MLX-20L Display Buttons and Main Menu Fixed Display Buttons The top two buttons in each column have the same labels and functions regardless of the screen display. This type of button is called a fixed display button. The functions of the fixed display buttons for the 4424LD+ and MLX-20L consoles are described in the following table.
Page 345: Console Overlay
System Programming Console Unlabeled Display Buttons Use the five unlabeled display buttons on each side of the display screen to select commands, options, or items on the screen. The functions of these buttons vary, based on the option you select. If you are using WinSPM in Standard SPM Mode for system programming, the simulated 4424DL+ or MLX-20L console screen on your PC monitor shows the PC function keys that correspond to the console screen selections.
Page 346 System Programming Basics Figure 2-6. 4424LD+ System Programming Console Overlay The function labeled Top Sys Prog on the MLX-20L console overlay does not appear on the 4424LD+ console overlay. The 4424LD+ does not provide a fixed HFAI (Hands Free Answer on Intercom) button for this feature; however, the HFAI feature can be programmed onto a line button on the 4424LD+ telephone and then used for system programming.
Page 347: Console And Dss Lights
System Programming Console Figure 2-7. MLX-20L System Programming Console Overlay To Central Office or Serving Facility C O LInes C O Line Protector Network Interface Console and DSS Lights The red and green lights (LEDs) next to each of the 20 line buttons on the 4424LD+ and MLX-20L console show the status of the line/trunk options.
Page 348: Displaying The System Programming Menu From The Console
System Programming Basics DSS Lights The lights on the DSS (if one is attached to the console) show the status of features being programmed on the extensions. When you select a feature from a menu, the red LED next to the DSS button is on, off, or flashing, depending on whether the feature is already programmed on the corresponding extension.
Page 349: Exiting System Programming
System Programming Console Table 2-4. Description of Options in System Programming Menu–Continued Option Description Tables Program features that require entering information in a table (such as Allowed Lists and Disallowed Lists). AuxEquip Program auxiliary equipment connected to the system (such as loudspeaker paging and fax). NightSrvce Program Night Service features.
Page 350 System Programming Basics Exiting System Programming 2-14...
Page 351 Manual Connection ..........3-13 Connecting a PC to a MERLIN MAGIX Integrated System ....3-14 Direct Local Connection .
Page 352 System Programming Basics Telephone Restrictions ..........3-26 WinSPM Help.
Page 353: Overview
Overview The Windows System Programming and Maintenance (WinSPM) software package offers an alternate method of programming the MERLIN MAGIX Integrated System using a PC. This method frees the system programming console for other uses and also provides the following additional functions: Backing up system programming information.
Page 354: System Requirements
System Programming Basics System Requirements WinSPM is designed to function with: Windows 95, Windows 98, or Windows NT Release 4.0 or higher IBM-compatible Personal Computer with a Pentium 100 or more (Pentium II or higher recommended) 40 MB or more of available space on the hard drive 32 MB of RAM (64 MB recommended) 1 COM Port Modem with auto baud capabilities (PEC 2569-839 recommended), with specific drivers...
Page 355: Installing The Winspm Software
About WinSPM Internal or External connection: – Modem that supports 1200- or 2400-bps connections – Modem cable In addition, a parallel printer is useful for reports. The PC needs a parallel port for the connection. WinSPM uses Interrupt 4 and I/O address 3F8 for COM1. It uses Interrupt 3 and I/O address 2F8 for COM2.
Page 356 After WinSPM is installed, the First Time User Wizard (FTUW) assists you through the following four steps described in detail on the following pages: Setting Up Your Desktop Defining Your Password Setting Up a Site Connecting a PC to the MERLIN MAGIX Integrated System Installing the WinSPM Software...
Page 357: Setting Up Your Desktop
5. To close the window, click OK. Setting the Modem Definition If you are using a modem to connect to a MERLIN MAGIX Integrated System, and you have set the Maximum Speed to above 2400 baud, the modem in the MERLIN MAGIX Integrated System may time-out before your modem has enough time to step down to 2400 baud and establish communications.
Page 358 Windows desktop. Adding a New Modem Definition If the system you are using is not dedicated for connection with WinSPM to the MERLIN MAGIX Integrated System for programming and the modem on that system can be used for other purposes, do the following: 1.
Page 359: Setting The Start Bar "Auto Hide" Property/Changing The Screen Resolution
About WinSPM 13. Verify the following settings: Connection Preferences Data Bits: 8 Parity: None Stop Bits: 1 [X] Wait for dial tone before dialing. Advanced [X] Use Flow Control [X] Hardware (RTS/CTS) 14. To save the new settings, click OK. 15.
Page 360: Defining Your Password
System Password. A password is always required to establish a modem connection with the MERLIN MAGIX Integrated System. You can perform remote system programming only if you enter the correct password. (See ‘‘Password’’ on page 3-41 for details on establishing your system password.)
Page 361: Setting Up A Site
When you set up a site, you must first determine how your PC will connect to the MERLIN MAGIX Integrated System you want to program. A site can have multiple connection types set up. There...
Page 362 COM ports on your PC. Click once on the number that corresponds to the COM port on your PC that is connected to the MERLIN MAGIX system programming port. 7. For MERLIN MAGIX systems or MERLIN LEGEND systems Release 3.0 and later, make sure that 2400 is shown in the Baud Rate combo box.
Page 363 1. Using the instructions packaged with your PC modem, verify that the software and hardware flow control is disabled in the modem properties. This is required when connecting to a MERLIN MAGIX Release 1.5 or later system, and is recommended for all releases of the communications system.
Page 364 MERLIN MAGIX administration port. The dial string must include the Remote Access line, the barrier code (if required), and the dial code for the MERLIN MAGIX admin port (*10). Use commas to create necessary pauses in the dial string.
Page 365 1. Using the instructions packaged with your PC modem, verify that the software and hardware flow control is disabled in the modem properties. This is required when connecting to a MERLIN MAGIX Release 1.5 or later system, and is recommended for all releases of the communications system.
Page 366: I Internal Connection
While setting up a Manual Connection, you will also be prompted to set the Maximum Speed for connection. It is recommended that you select 2400. Connecting a PC to a MERLIN MAGIX Integrated System There are three ways to connect to the MERLIN MAGIX system: Direct Local Connection Internal Connection External Connection Direct Local Connection For a direct local connection, you must connect the PC to the system programming jack.
Page 367: About Surrogate Mode Programming
About WinSPM Figure 3-2. Direct Connection, PC Less Than 50 Feet Away Serial Communications Port System Programming Jack 355AF Adapter RS-232 To connect a PC more than 50 feet from the control unit, see “Connecting a PC More Than 50 Feet (15.2 m) Away”...
Page 368: Internal Connection
System Programming Basics Internal Connection For an internal connection, you must use a modem (either connected to, or built into, the PC) to access the internal modem in the control unit. Connect the modem to a T/R jack on a 016 T/R module, or to a jack that has been programmed for T/R on a 016 ETR module in the control unit, as shown in Figure 6-4.
Page 369: About The Winspm Main Screen Options
About WinSPM Figure 3-4. Connect to the MERLIN MAGIX Internal Modem from a Remote Location Public or Private Telephone Network Incoming Trunk Line Serial Communications Port RS-232 Modem About the WinSPM Main Screen Options The following options are available from the left hand panel on the WinSPM Main Screen: Site Setup.
Page 370: Using View
System Programming Basics Quick Access. Enables you to access many common features including: Allowed/Disallowed Lists, Automatic Route Selection, Call Pickup Groups, Calling Groups, Capture Data, Coverage Groups, Labeling, Personal Lines, Set Date & Time, Speed Dial, System Inventory, Telephone Programming, Telephone Restrictions. Using View WinSPM provides the View interface which allows you to browse and view, save and/or print reports and notes saved in WinSPM.
Page 371: Using Quick Access
– System Inventory – Telephone Programming – Telephone Restrictions For additional information on programming your MERLIN MAGIX Integrated Systems in Quick Access mode, refer to the documentation and online help provided with the WinSPM application. For information on programming your MERLIN MAGIX Integrated System in Standard SPM Mode, see ‘‘Using...
Page 372: Automatic Route Selection (Ars)
System Programming Basics Both Allowed Lists and Disallowed Lists are assigned to individual extensions. Disallowed Lists can also be used in conjunction with Remote Access to restrict calls made through the system from remote locations. In this case, Disallowed Lists can be assigned either to specific Remote Access barrier codes or (if barrier codes are not used) to specific types of lines/trunks (all Tie/ Direct Inward Dialing (DID) and all non-Tie/non-DID trunks).
Page 373 About WinSPM These are: General, Primary Delay, Overflow, Queue, Members, Lines & Pools, and Coverage. General: – Group Type. Choose from the drop-down list box. – Hunt Type. Allows you to specify whether the Hunt Type is circular, linear, or most available.
Page 374: Capture Data
(WinSPM handles the removal). Capture Data This feature allows you to read from MERLIN MAGIX in one large batch. This is useful if you are setting up MERLIN MAGIX for the first time or if you are making significant changes. Capture Data reads all of the data needed for each selected Quick Access form.
Page 375: Coverage Groups
About WinSPM Coverage Groups This feature is used to assign or remove an extension from a Coverage Group. A Coverage Group is a group of senders. Group Coverage is an arrangement where calls from a group of senders are redirected to one or more receivers. For more information, refer to “Group Coverage Member Assignments”...
Page 376: Set Date And Time
The MERLIN MAGIX system date and time, which can be edited and applied back to the MERLIN MAGIX system. A Synchronize button that will give you the ability to set the MERLIN MAGIX system date and time to match the PC’s.
Page 377: Station Responding Test
You can request the Refer to Maintenance and Troubleshooting for details on this test. System Inventory This feature offers a report on the MERLIN MAGIX Integrated System hardware configuration. Starting with the processor (installed in slot zero), it obtains the characteristics of the hardware components available in each slot in the MERLIN MAGIX system carrier.
Page 378: Telephone Restrictions
Automatic Route Selection (ARS) allows outgoing calls to be dynamically routed over selected facilities after dialing an ARS access code (usually 9). This enables the MERLIN MAGIX Integrated System to select the least expensive route for each call based on the area code and prefix that the extension user dials.
Page 379: Winspm Help
Standard SPM provides an emulation display of the system programming console. It allows all system programming of the MERLIN MAGIX system to be performed from a PC and supports programming for options not included in the Quick Access GUI. In addition, the SPM Main Menu provides four options-- Backup, Boards, Print Opts, and Restore --that are intended for qualified service personnel only and are not available from the system programming console.This section...
Page 380: About The Emulation Window
System Programming Basics Figure 3-5. Standard SPM Mode Display About the Emulation Window The standard SPM Mode screens simulate the programming console. The screen consists of the following: A 7-line by 24-character console simulation screen that corresponds to the display area of the MLX-20L or 4424LD+ telephone.
Page 381 About WinSPM Table 3-1. Function of PC Keys in WinSPM PC Key MLX-20L 4424LD+ WinSPM Function Home Home Exit Quit. Exit from WinSPM when you finish with system programming. If you are using a modem, the call is disconnected. Menu Menu Return to the WinSPM Main menu.
Page 382: Options In The Spm Main Menu
System Programming Basics Table 3-1. Function of PC Keys in WinSPM–Continued PC Key MLX-20L 4424LD+ WinSPM Function The D key on your PC can be used instead of 8 Delete Delete (Delete) when Delete appears as a choice in the console simulation window.
Page 383: Basic System Management Procedures
About WinSPM Basic System Management Procedures This section contains detailed instructions for the following basic system management tasks: Backup Boards Browse Language Maintenance Monitor Pass-Thru Password Print Options Restore Instructions are provided for completing each of these task using WinSPM in Standard Mode and where available, using the Tools option from the WinSPM Main Screen.
Page 384 System Programming Basics Considerations Review the following items before you begin the backup procedure: The system does not have to be idle during backup; however, extension programming is blocked. Any objects that are in a maintenance-busy state are stored in that state. When you restore system programming, these objects are busied out, even if they have since been released from the maintenance-busy state.
Page 385 About WinSPM The Save dialog box displays. 5. Enter the name and location of the file to be saved. 6. Click Save. The progress dialog box displays. 7. Click Cancel to exit. Boards The Boards option allows qualified service personnel to add a module to the next available slot. The system must be idle to use this option.
Page 386 System Programming Basics You must assign phantom modules to higher slot numbers than those you assign to any real modules. If you assign a phantom module to a lower slot number than a real module, the control unit does not recognize the real module or modules that follow the phantom module. If you remove a module but do not replace it, and then perform a board renumber, the control unit will not recognize any modules that follow the empty slot.
Page 387 About WinSPM Follow the steps below to assign modules: 1. At the Standard SPM Mode Main menu, click 3 to select Boards. SPM Main Menu Menu: Select Function Sys Program Maintenance Backup Restore Boards Pass-Thru Print Opts Password Monitor Language 2.
Page 388: Browse
System Programming Basics 5. Assign or remove the module from the slot entered in the previous Step. module name = option selected in Step 2 module name Enter slot numbers (01—17) nn = slot entered in Step 5 (second digit will not display.
Page 389 About WinSPM The Browse Notes & Reports dialog box displays. 3. From the Type field, select whether you want to view reports or notes. 4. From the drop-down list, select the report/notes you want to view. 5. Click Print to print the report to your default printer. Click Export.
Page 390: Language
System Programming Basics Language A Language attribute in WinSPM specifies whether WinSPM menus, pop-up windows, and other messages are presented in U.S. English, Canadian French, or Latin American Spanish. A Second Language selection option affects messages from the control unit to WinSPM, and controls the display on the console simulation window for the duration of the session.
Page 391: Maintenance
About WinSPM Maintenance CAUTION: This option is for use by qualified technicians only. Maintenance procedures are provided in the documentation for qualified technicians. CAUTION: This is a password-protected option and is for use by your technical support organization only. Pass-Thru The Pass-Thru option allows qualified service personnel to program IS II/III applications (and a 100R INA module) on a remote PC.
Page 392 System Programming Basics To initiate the Pass-Thru, follow the steps below: You cannot program the SPM application on the IS II/III PC because the remote call (from your SPM PC) uses the IS II/III PC’s COM1 port; therefore, the system programming jack cannot be used for system programming.
Page 393: Password
About WinSPM 3. Type the IS II/III password, and press R. Password: 4. Type ams for the terminal emulation type, and press R. Unix disk usage information Term= If you are working with IS II, the IS II Main menu appears. If you are working with IS III, the system prompts you for your login registration.
Page 394 System Programming Basics 1. At the Standard SPM Mode Main menu, click 9 to select Password. SPM Main Menu Menu: Select Function Sys Program Maintenance Backup Restore Boards Pass-Thru Print Opts Password Monitor Language 2. Type the old (current) password. Do not press R. Password: Enter Old Password If you type the old password incorrectly, the bottom of the screen displays the message, Not...
Page 395: Print Options
About WinSPM 4. Type the new password again. Do not press R. Password Enter New Password again New Password in use 5. To return to the Standard SPM Mode Main menu, click 5 ( Back ). Print Options The Print Opts option allows qualified service personnel to direct the output of system programming reports either to the PC (where you can save them, browse through them, or print them with the system programming Print option) or to the SMDR printer.
Page 396: Restore
System Programming Basics PC Port Output See “Printing Reports” in Feature Reference for more information about the print procedure using WinSPM and the PC port. Restore The Restore option allows qualified service personnel to load system programming from either a disk or from the hard disk into the processor module memory.
Page 397 About WinSPM 1. From the WinSPM Main window Outlook bar, select Tools. 2. From the Outlook bar, click the Restore icon. A selection dialog box displays. 3. Select the File option. 4. Click OK. The Restore dialog box displays. 5. Enter the name and location of the file to be restored. 6.
Page 398: Board Renumbering With The 016 Mlx Module
Your service call may involve installing a 016 MLX module to replace other telephone modules in the MERLIN MAGIX Integrated System. Replacing another module with a 016 MLX module may cause the logical IDs to shift. In some cases, you can use the Board Renumber procedure to reassign the logical ID numbers to the extension and line ports.
Page 399: Adding A 016 Module At The End Of An Existing System
008 MLX module and one 008 OPT module with two 016 MLX modules. Complete all steps for the 008 MLX procedure before doing the 008 OPT procedure. If you are replacing a 016 ETR module with a 016 MLX module, contact the Avaya Customer Care Center at 1 800 628-2888.
Page 400 System Programming Basics 9. Back up the system to a new filename to keep the first backup intact. Use a filename that describes the post-016 MLX configuration-for example, “post-016 MLX.” Replacing Two 008 MLX Modules with One 016 MLX Module When the 008 MLX Modules are the Last Two Modules in the System Follow these steps when you are replacing two 008 MLX modules at the end of the system with one 016 MLX module:...
Page 401 About WinSPM 16. Back up the system to a new filename to keep the first backup intact. Use a filename that describes the post-016 MLX configuration-for example, “post-016 MLX.” Replacing a 008 MLX Module with a 016 MLX Module WARNING: If you are replacing more than one 008 MLX module, repeat Steps 1-17 for each module.
Page 402 System Programming Basics 11. Print a new Extension Directory report. Remember that the extension numbers have increased by eight, beginning after the first eight extension numbers on the 016 MLX module. 12. Extension numbers from the module immediately to the right of the 016 MLX module have migrated to the top eight ports of the 016 MLX module.
Page 403 About WinSPM Replacing a 008 OPT Module with a 016 MLX Module WARNING: If you are replacing more than one 008 OPT module, repeat Steps 1-19 for each module. Do not try to replace more than one 008 OPT module at a time, because the system translations will be corrupted and you will need to completely reprogram the entire system manually to restore the customer's configuration.
Page 404 System Programming Basics 12. Print a new Extension Directory report. Remember that the extension numbers have increased by four, beginning after the first 12 extension numbers on the 016 MLX module. 13. Extension numbers from the module immediately to the right of the 016 MLX module have migrated to the top four ports of the 016 MLX module.
Page 405: Replacing A 016 T/R Module With A 016 Mlx Module
About WinSPM Replacing a 016 T/R Module with a 016 MLX Module WARNING: If you are replacing more than one 016 T/R module, repeat Steps 1-15 for each module. Do not try to replace more than one 016 T/R module at a time, because the system translations will be and you will need to completely reprogram the entire system manually to restore the customer's configuration.
Page 406 System Programming Basics 14. Print a new Group Coverage Information report and compare it to the previous Group Coverage Information report. Verify that the appropriate members are in the group. Program as necessary to match the previously printed report. 15. Program the buttons that were identified in Step 8 that previously pointed to the extensions on the 016 T/R module you replaced.

Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual

Maintenance and Troubleshooting

Getting Started 1

Error Logs, Access Logs, and System Inventory 2

Telephone Problems 3

Control Unit Problems 4

Central Office and Private Network Problems 5

→ UDP Routing→ → →

Tests 6

System Programming Basics

About System Programming 1

System Programming Console 2

About Winspm 3

Quick Links

Chapters

Troubleshooting

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Summary of Contents for Avaya MERLIN MAGIX