Processor Problems; Forced Installation/Upgrade Of System Software - Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual

Maintenance and Troubleshooting

Processor Problems

If the error logs (or any aspect of troubleshooting) indicate that the processor is the problem, back
up system programming, if possible, in one of these ways:
Backup system programming to a floppy disk. See "Backup" in Programming Basics for
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detailed instructions.
Backup system programming to a memory card. See Appendix D, "Backing up with a Memory
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Card" for detailed instructions.
Call the Avaya Technical Support Organization (TSO) for troubleshooting instructions.
See "System Inventory" in Programming Basics for instructions on how to identify information
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about the processor that the TSO may ask you.
If you are instructed to perform a System Erase, see
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1-9. Do not perform this procedure unless you are instructed to do so.
If you are instructed to replace the processor, see
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4-17.

Forced Installation/Upgrade of System Software

CAUTION:
Forced installation should be performed only under emergency situations in which on-
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board system software has been corrupted.
All existing system programming will be erased by this procedure.
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System software can be installed or upgraded through the PCMCIA interface slot on the processor
module. Use this procedure when one of the following occurs:
System software becomes corrupted
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Upgrade to a later release of system software
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Forced Installation Procedure
1. Backup system programming to a floppy disk or memory card.
See "Backup" in Programming Basics for instructions on performing a backup to floppy disk, or
Appendix D, "Backing up with a Memory Card" to backup to a memory card.
If the processor or system software is not working, you may not be able to back up
system programming. If the system has been programmed to perform automatic
backups, use the latest backup file to restore programming.
2. Insert a Forced Installation or Upgrade Memory Card into the PCMCIA interface slot on the
processor module as shown in Figure 3.

Processor Problems

4-12
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''Frigid Start (System Erase)''
''Replacing the Processor Module''
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4
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