Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual page 55

Maintenance and Troubleshooting
Table 2-2. Error Codes–Continued
Error
Codes Description
7402 LOOP CONTROL BIT NOT SET:
No loop current on an outgoing call.
If this error occurs four times
consecutively, and if Automatic
Maintenance-Busy is enabled and the
50% maintenance-busy limit has not
been exceeded, the trunk is busied-out
automatically.
7403 NO LOOP CURRENT:
Communication problems between the
module and central office.
No loop current.
If this error occurs four times
consecutively, and if Automatic
Maintenance-Busy is enabled and the
50% maintenance-busy limit has not
been exceeded, the trunk is busied-out
automatically.
7404 STUCK RINGING:
Communication problems between the
module and central office.
If this error occurs twice consecutively,
the trunk is busied-out automatically,
whether or not Automatic Maintenance-
Busy is enabled.
7801 NOT IN NORMAL OP MODE:
Module not in normal operation mode.
Reported in background module check.
or
MERLIN Messaging System reset at
2:00 A.M or the MERLIN Messaging
System software was upgraded.
Error Logs
2-14
Action
Test the trunk with a single-line telephone. If
the problem is not in the trunk, replace the
module with one that is known to be working.
If the problem is gone when using the known
good module, replace the module and restart.
Test the trunk with a single-line telephone. If
the problem is not in the trunk, replace the
module with one that is known to be working.
If the problem is gone when using the known
good module, replace the module and restart.
Test the trunk with a single-line telephone. If
the problem is not in the trunk, replace the
module with one that is known to be working.
If the problem is gone when using the known
good module, replace the module and restart.
Reset the board. If problem persists,
troubleshoot the module.
Maintenance→Slot→Slot Number→Reset
If the MERLIN Messaging System software
was upgraded, then no action is required.