Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual page 61

Maintenance and Troubleshooting
Table 2-2. Error Codes–Continued
Error
Codes Description
9C01 NW REJECTS SPID:
Service on the link has been lost.
9C03 LINK ESTABLISHMENT FAIL:
Service on the link has been lost.
9C04 NW NOT RESPOND TO SETUP:
Service on the link has been lost.
9C05 NW NOT RESPOND TO RELEASE:
Service on the link has been lost.
9C07 ENDPOINT UNINIT (L2/L3):
Service on the link is uninitialized.
9C08 PROTOCOL ERROR:
Service on the line may be affected.
A401 CTI LINK BROADCAST RESET:
Occurs during a broadcast reset.
The Red LED on the CPU will not turn
on, but the Red LED for the slot will turn
on.
A801 CTI LINK HIDDEN RESET:
Occurs during a hidden reset.
Error Logs
2-20
Action
Check the programmed SPID for correctness.
If it is incorrect, modify the programming;
otherwise, contact the central office to correct
the problem.
Check that the line is securely connected to
the port and that the LEDs on the board show
proper operation. If the card appears to be
working properly, make sure the CO has
activated the line.
The private network is not responding to the
MERLIN MAGIX messages. Contact the
central office to correct the problem.
The private network is not responding to the
MERLIN MAGIX messages. Contact the
central office to correct the problem.
The link is in the process of initializing. If this
error remains logged for more than a half
hour, try re-plugging the DSL. If the problem
persists, contact the central office to correct
the problem.
The private network has indicated that a
protocol error has occurred. Verify the line
provisioning by running the NI-BRI
Provisioning Test or through other means. If
the provisioning is correct, contact your
technical support organization.
If several of these occur:
Check that the system is in Hybrid/PBX mode.
Validate the wiring and the connections.
Press the Restart Button. See Restart.
Call the Avaya TSO for the procedures to
unload and reload the PBX driver.
If several of these occur, and the client
application has "slow" response time:
Validate the wiring and the connections.
Press the Restart Button. See Restart.
Call the Avaya TSO for the procedures to
unload and reload the PBX driver.