Call To Non-Local Extension: Message From Co; Transfer To Non-Local Extension Not Completed - Avaya MERLIN MAGIX Maintenance And Troubleshooting Manual

Call to Non-Local Extension: Message from CO

Possible Cause: If someone calls a non-local extension and connects to a central office message
announcing a misdialed number or some other problem, the call is routed over a PSTN trunk
(PSTN facility pools rather than tandem trunk pools are sometimes assigned to secondary UDP
routes such as Routes 3 or 4). Problems can occur when the programming for a PSTN route does
not at least prepend the correct digits (as in 555, for a local access call, or 1555 for a toll access
call prefixed before a 4-digit extension number) and possibly absorb digits as well, in order for the
call to be directed properly.
What to Do: Check the UDP range for the pattern to which the dialed extension is assigned. See
Reviewing the Non-Local Dial Plan and Routing.
If there is no error in the local programming and there is an intervening system between yours and
the system where the destination extension is located, speak with the coordinating system
manager. The coordinating system manager should check the intervening system's UDP tables for
proper digit manipulation. He or she can determine whether the routing problem is on that system.
If this is not the problem, call the Technical Support Organization at 1 800 628-2888; consultation
charges may apply.

Transfer to Non-Local Extension Not Completed

There are several possible causes for an incomplete transfer. They are very easy to check.
Voice-Announced Transfer. Voice-announced transfers cannot be made to non-local
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extensions.
Transfer from PassageWay Telephony Services Client. Transfers with consultation cannot
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be made from PassageWay Telephony Services clients to non-local extensions. The user must
make such a transfer by using a telephone.
PassageWay Telephony Services clients cannot use an application to transfer calls
across the private network. The user must make transfers manually using a
telephone. If the transfer recipient is a PassageWay Telephony Services client, only
the transfer originator calling information is delivered to the extension, not information
about the original caller.
PSTN Trunk Transfer. The system permits trunk-to-trunk transfers of inside or outside calls to
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non-local extensions, regardless of whether system programming has prohibited trunk-to-trunk
transfer. However, trunk-to-trunk transfer does not work under the following circumstances:
– Trunk-to-trunk transfer is prohibited at the transferring extension and the call is an outside
call being transferred to a local PSTN line/trunk.
– The transfer originator is attempting to transfer an outside PSTN or private network call to
or from a loop-start line that does not have reliable disconnect. All loop-start lines
connected to private networked systems must have reliable disconnect.
If the problem persists, call the Technical Support Organization at 1 800 628-2888; consultation
charges may apply.
Central Office and Private Network Problems
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Troubleshooting Guidelines and Preparation
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