116-353 Hdd Mechanical Rap; 116-354 Hdd Product Rap - Xerox workcentre 5335 series Service Manual

116-353 HDD Mechanical RAP

The HDD was not booted due to a mechanical HDD failure detected on booting.
Initial Actions
Power Off/On
Procedure
• Check the HDD electrical connections
• Check the sw version of the controller sw - update if required
• If the problem persists perform Hard Disk Failure Prediction
Perform GP 14 - only the first 3 parts - make sure to follow sequence and heed cautions
All customer data on the HDD (customer's files/configuration such as mailboxes, scanned
documents, user IDs and account IDs for accounting) will be deleted.
1. Job Log Clear Mode
2. HDD Initialize Mode
3. HDD Format Mode
• Replace HDD (PL 35.2)
• Replace ESS PWB (PL 35.2) (If not fixed by this, reinstall the original ESS PWB)
Status Indicator RAPs
116-353, 116-354
(PL 35.2).
Test.
CAUTION
BUS Updated 12/2011

116-354 HDD Product RAP

The HDD was not started up due to a Product Code error detected in the HDD on booting. It is
possible that the HDD had been formatted by the M/C of a different product.
Initial Actions
Power Off/On
Procedure
• Check the HDD electrical connections
• Check the sw version of the controller sw - update if required
• If the problem persists perform
Perform GP 14 - only the first 3 parts - make sure to follow sequence and heed cautions
All customer data on the HDD (customer's files/configuration such as mailboxes, scanned
documents, user IDs and account IDs for accounting) will be deleted.
1. Job Log Clear Mode
2. HDD Initialize Mode
3. HDD Format Mode
• Replace HDD (PL 35.2)
• Replace ESS PWB (PL 35.2) (If not fixed by this, reinstall the original ESS PWB)
07/2011
2-866
(PL 35.2).
Hard Disk Failure Prediction Test.
CAUTION
WorkCentre 5335 Family Service Documentation
Initial Issue