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027-516 Server Connection Error in SMB RAP
In SBM scan, there is a problem with the connection to the server.
Procedure
Check that the destination SMB server and this machine are set up so that they can communi-
cate with each other on the network. For example, check the following:
•
Network Cable for connection
•
TCP/IP Setup
•
Communication through Port 137 (UDP), Port 138 (UDP) and Port 139 (TCP)
•
If any communication is conducted beyond subnet, check WINS Server settings and
check that any problem with server name address can be resolved properly
•
Check the following network settings to see if the computer operates as an SMB server.
–
Check that the file sharing service for Microsoft network is enabled.
–
Check that NetBIOS over TCP/IP is enabled in the TCP/IP settings.
–
Check the file sharing service (communications through port 137 (UDP), port 138
(UDP), and port 139 (TCP)) is allowed in the firewall settings.
•
For communication that goes beyond the subnet, check the WINS server settings and
check whether the server name address can be resolved correctly.
•
Check whether the NetBIOS interface device at the transfer destination SMB server has
started (happens in Windows NT4.0 Server/Workstation).
1.
Select the [Start] menu -> [Settings] to open [Control Panel].
2.
Open [Services] and select the [Messenger] service.
3.
Select the [Start Up], [Auto], [OK], and then [Close].
4.
Open [Devices] in [Control Panel] and select the [NetBIOS Interface] device.
5.
Select the [Start Up], [Auto] or [Manual], [OK], and then [Close].
6.
Reboot the computer.
Initial Issue
WorkCentre 5335 Family Service Documentation
027-518 Login/Password Error RAP
A login name or password error in SMB scan.
•
The user could not be identified because the user name or password was wrong.
(MacOSX v10.2)
•
The user name specified has not been registered as a user that is allowed to use Share
Windows. (MacOS X v10.2)
Procedure
Check the login name (user name) and password are correct.
•
Check the password set for the shared folder.
•
Contact the network administrator for the user name or password. (MacOS X v10.2)
•
Check for users that are allowed to use Share Windows. (MacOS X v10.2)
This is how to check for users:
1.
From [Dock], start the [System Environment Settings] icon.
2.
On the [System Environment Settings] window, click the [Account] icon.
3.
Click the [To change, click the key] icon and log in.
4.
Select the user and click the [Edit users] button.
5.
Enter the password. After that, put a checkmark on [Permit the user to log in from Win-
dows] and then click the [OK] button.
07/2011
2-455
BUS Updated 12/2011
Status Indicator RAPs
027-516, 027-518
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