036-738 DT Packet P(S ), P(R ) Error RAP
BSD-ON:
BSD 34.1 - FAX
There is a fax error with either the Fax controller or the receiving fax. DT Packet P (S) and P
(R) errors occurred.
Procedure
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB
(PL
18.5).
Status Indicator RAPs
036-738, 036-739
036-739 RR, RNR Packet P(S) Error RAP
BSD-ON:
BSD 34.1 - FAX
There is a fax error with either the Fax controller or the receiving fax. RR and RNR packet P (S)
errors occurred.
Procedure
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
•
Replace the FAX PWB
07/2011
2-724
BUS Updated 12/2011
GP 13
(PL
18.5).
WorkCentre 5335 Family Service Documentation
Initial Issue