033-737 Fax Card Job Canceled Rap; 033-738 Jbig Information Fail Rap - Xerox workcentre 5335 series Service Manual

033-737 Fax Card Job Canceled RAP

BSD-ON: BSD 34.1 - FAX
The Fax Controller detected a failure and could not continue processing the job.
Initial Actions
Power off/on
Procedure
• Ask customer to cancel the job and resend.
• Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
• Disconnect then reconnect the PWB's in the FAX Module
• Check the sw version of the fax & controller sw - update if required
• Perform FAX Diagnostic GP 13
• Replace the FAX PWB (PL 18.5)
Status Indicator RAPs
033-737, 033-738

033-738 JBIG Information Fail RAP

BSD-ON: BSD 34.1 - FAX
The Fax Controller detected an error in JBIG data during coding/decoding of the JBIG data.
Procedure
• Ask customer to cancel the job and resend.
• Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
• Disconnect then reconnect the PWB's in the FAX Module
• Check the sw version of the fax & controller sw - update if required
• Perform FAX Diagnostic
• Replace the FAX PWB
07/2011
2-576
BUS Updated 12/2011
GP 13
(PL 18.5)
WorkCentre 5335 Family Service Documentation
Initial Issue