Possible Voice Problems; Table 9-2: Solutions To Possible Voice Problems - AudioCodes Mediant 1000 User Manual

User's Manual
9.5.2

Possible Voice Problems

Solutions to possible voice problems are described in the table below.
Problem Possible Cause
Silence compression is
G.711 voice
not compatible (when
quality is bad
working with different
(clicks)
Gateway other than
AudioCodes Gateway)
The Packet size is not
compatible (with G.711)
There is no match in the
No voice
codecs
Version 4.6

Table 9-2: Solutions to Possible Voice Problems

9. Diagnostics & Troubleshooting
Solutions
Disable it and check if the quality is better.
Check that the packet period in the remote side
is 20 msec.
Check that the correct µ-law or A-law
compression is in use
Change the codec definition.
193 August 2005