Device Information; Figure 8-40: Message Log Screen - AudioCodes Mediant 1000 User Manual

From the sub-menu bar on the top, click the Message Log link. The Message Log
2.
screen appears.
After receiving messages - Using the scroll bar, select the messages, copy them and
3.
paste them into a text editor such as Notepad. Send this txt file to Technical Support
for diagnosis and troubleshooting as needed.
To clear the screen of messages, click on the sub-menu Message Log. The screen is
4.
cleared. A new session is activated and new messages begin appearing.
Note:
8.7.3

Device Information

The Device Information screen displays hardware, software product information and
Device state information. This information can help you to expedite any troubleshooting
process. Capture the screen and email it to Technical Support personnel to ensure quick
diagnosis and effective corrective action.
The screen also displays any loaded files in the device.
To display the Device Information screen, take these 2 steps:
From the main menu list on the left, click on the Status and Diagnostics link. The
1.
Status and Diagnostics screen appears.
User's Manual

Figure 8-40: Message Log Screen

Do not keep the Message Log screen activated and minimized for a
prolonged period as a long session may cause the PC workstation to
overload. While the screen is open (even if minimized), a session is in
progress and messages are sent. Closing the window or moving to another
link stops the messages and terminates the session.
176
Digital Mediant 1000
Document # LTRT-66401