NEC Univerge SV8100 Features And Specifications Manual page 115

UNIVERGE SV8100
When Logged Out of ACD Group:
When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out
agents display the Queue Status and they hear the alarm according to the settings defined in system
programming. Pressing the Queue Status Display Programmable Function key returns the telephone to idle
until the time in Program 41-20-03 expires again.
 Do not use both Program 41-15-01~02 and Program 41-20-01~05 to set the ACD queue alarm. Select
either one or the other for the system to follow.
Queue Status
Display
Queue Status
Display Time
Alarm
Alarm Send Time
Interval Time of
Queue Status
Display
Class of Service
Timing of alarm and
display queue
status
 If a telephone is not idle, it cannot use the Queue Status Display Programmable Function key.
 The Queue Status Display is not shown and the Queue Alarm is not heard by ACD agents in Off-Duty
mode.
 To scroll through the ACD groups queue status, the Queue Status Display Programmable Function key
must be used. You cannot scroll when the Queue Status Display is displayed due to an alarm.
 If the Queue Status display and alarm are active and the queued called is answered/disconnected, the
display and alarm continue until the times in Program 41-20-02 and Program 41-20-05 expire.
When an overflowed call is in queue, the call is included in its original ACD group queue and not in the

group queue to which it overflowed.
 The Queue Status is not displayed on a supervisor's telephone based on the settings in Programs
41-20-xx. The supervisor must use the Queue Status Display Programmable Function key to view the
queue.
Automatic Call Distribution (ACD)
Available in Program
Feature
41-15-01~02
Program 41-15-02
determines the length/
interval of the alarm.
Alarm triggered after the
number of calls in
Program 41-15-01 is
Available in Program
---
---
Yes
---
Alarm triggered after the
number of calls in
Program 41-20-01 is
exceeded. exceeded. Then follows
Program 41-20-03
timing for displaying
41-20-01~05
Yes
Yes
Yes
Yes
Yes
Yes
status.
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