NEC Univerge SV8100 Features And Specifications Manual page 132

Issue 13.0
Program
Program Name
Number
41-18-10 ACD Agent Identity Code Setup –
ACD Group Number in Mode 8
41-19-01 ACD Voice Mail Delay
Announcement – Delay Message
Start Timer
41-19-02 ACD Voice Mail Delay
Announcement – Mailbox
Number for 1st Announcement
Message
41-19-03 ACD Voice Mail Delay
Announcement – 1st Delay
Message Sending Count
41-19-04 ACD Voice Mail Delay
Announcement – Mailbox
Number for 2nd Announcement
Message
41-19-05 ACD Voice Mail Delay
Announcement – 2nd Delay
Message Sending Count
41-19-06 ACD Voice Mail Delay
Announcement – Wait Tone Type
at Message Interval
41-19-07 ACD Voice Mail Delay
Announcement – ACD Forced
Disconnect Time after 2nd
Announcement
41-19-08 ACD Voice Mail Delay
Announcement – Delay Message
Interval Time
41-20-01 ACD Queue Display Settings –
Number of Calls in Queue
2 - 98
Description/Comments
For each AIC table, define the
ACD group AIC Agents are in
during mode 8.
Assign how long the system waits
before playing the Delay Message.
Assign the Voice Mail ACD
Announcement Mailbox as the
message source for the 1st
Announcement Message.
Assign the 1st Delay Message
Sending Count. This entry must be
set to 1 or higher for the message
to play.
Assign the Voice Mail ACD
Announcement Mailboxes as the
message source for the 2nd
Announcement Message.
Assign the 2nd Delay Message
Sending Count. This entry must be
set to 1 or higher for the message
to play.
Assign what the caller hears
between the messages.
Assign how long the system waits
after the end of the ACD Delay
Message before disconnecting.
Set the time between the Delay
Messages.
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
Assign the number of calls that
can accumulate in the ACD queue
before the Queue Status Display
(and optional queue alarm)
occurs.
UNIVERGE SV8100
Assigned Data
0~64
0 = No Setting
(default = 0)
0~64800 (seconds)
(default = 0)
Dial (up to eight digits)
(default not assigned)
0 = No message is
played
1~255
(default = 0)
Dial (up to eight digits)
(default not assigned)
0 = No message is
played
1~255
(default = 0)
0 = Ring Back Tone
1 = Music On Hold
Tone
2 = Background Music
Source
(default = 0)
0~64800 (seconds)
(default = 0)
0~64800 (seconds)
(default = 20)
0=No Display, 1~200
(default = 0)
Automatic Call Distribution (ACD)
Level
1 2 3
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