NEC Univerge SV8100 Features And Specifications Manual page 133

UNIVERGE SV8100
Program
Program Name
Number
41-20-02 ACD Queue Display Settings –
Queue Status Display Time
41-20-03 ACD Queue Display Settings –
Queue Status Display Interval
41-20-04 ACD Queue Display Settings –
ACD Call Waiting Alarm
41-20-05 ACD Queue Display Settings –
ACD Call Waiting Alarm Hold
Time
41-21-01 ACD Login ID Setup – Login ID
Code
41-21-02 ACD Login ID Setup – Skill Table
Number
41-22-01 ACD Skill Based Routing Setup –
Skill Base Routing
41-23-01 ACD Skill Table Setup – Skill
Level
41-24-01 Caller ID Marking Setup – Caller
ID Marking Setup
Automatic Call Distribution (ACD)
Description/Comments
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
Assign how long the Queue Status
display remains on the telephone
display.
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
This option assigns the time that
refreshes the Queue Status Alarm
time in queue display and causes
the optional queue alarm to occur
on telephones active on a call,
logged out, or in wrap-up.
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
Enable/Disable the queue alarm.
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
Assign the time the Call Waiting
Alarm should sound.
Input the Login IDs that will be
used (Version 5000 or higher).
Input the Skill Table number to be
used for each Login ID (Version
5000 or higher).
Turn On (1)/Off (0) the Skill Based
Routing (Version 5000 or
higher).
Input the Skill Level for each
QUeue for each Skill Table
number (Version 5000 or
higher).
Enable/Disable the availability of
setting that the ACD Agent can
mark the originator caller ID,
system base.
Assigned Data
1
0~64800 (seconds)
(default = 5)
0~64800 (seconds)
(default = 60)
0 = Disable (Off)
1 = Enable (On)
(default = 0)
0~64800 (seconds)
(default = 0)
Up to 20 digits
(followed by Program
41-01-02)
(default not assigned)
0, 1~512
(default = 0)
0 = Off
1 = On
(default = 0)
1~7
(default = 1)
0 = Disable (Off)
1 = Enable (On)
(default = 0)
Issue 13.0
Level
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