NEC Univerge SV8100 Features And Specifications Manual page 118

Issue 13.0
When an agent is in a Ring Group and logged in, it will not ring when a call comes to the

Ring Group. It will ring when logged out.
If a phone has never been brought up and is assigned as an agent, the system will have to

be reset before the phone is able to login.
The End of Work Key (

Normal Agents logged in into the End of Work. Groups that only have AIC agents will not
be put in the End of Work.
AIC code tables 65 ~ 512 are only available when a PZ-ME50-US is mounted on the

CD-CP00-US.
UCB is not supported in conjunction with ACD.

If the Help key is pressed when an Agent is logged in, calls in Queue are not received until

the Agent exits the Help menu.
When ACD delay announcements are used, and a call is delivered to an available ACD

agent, the agent MLT display may show one or two exclamation points while the call is
ringing.
One exclamation point – indicates the incoming caller has queued long enough to hear the

first delay announcement.
Two exclamation points – the caller has been in queue and heard both the first and second

delay announcements.
If an ACD Agent places an ACD call on hold to answer an incoming non-ACD call (Trunk or

Station), the system will offer another ACD call to the Agent when the non-ACD call
terminates. To prevent the second ACD call from being sent, it is recommended the Agent
go into the break or wrap mode before finishing the non-ACD call.
On ACD extensions, Hold Recall to Operator is not supported.

When a caller dials out of one queue into another queue, the overflow timer of the original

queue is followed.
MIS:
InServer Blade – The InServer is an in-skin blade for the SV8100 designed to be an

application server for several of the external applications available for the SV8100 product
line. Initially, the InServer will come pre-installed with Windows Embedded Standard OS
and support the setup and deployment of the NEC Desktop Suite and InACD MIS (Version
5000 or higher software is required).
The UNIVERGE SV8100 system does not buffer the ACD Statistics when the PC running

the ACD Server application is not connected.
The programming of the Agents and Queues in the UNIVERGE SV8100 system are not

transferred to the PC running the ACD Server/MIS applications. The ACD Server/MIS
applications are programmed separately.
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14) from a System Supervisor will only put ACD Groups that have

UNIVERGE SV8100
Automatic Call Distribution (ACD)