NEC Univerge SV8100 Features And Specifications Manual page 250

Issue 7.0
A Telephone used as an ACD Plus agent or supervisor station should not have mailboxes

that support Softkeys. Softkeys can be disabled per mailbox in Access Codes Options by
enabling Hands Free Play for a particular station.
On the UM8000 Mail, the Return Call feature is enabled per mailbox in Subscriber/Access

Options and can be enabled for internal numbers only or for both internal and external
numbers.
To use this feature for long distance calls, ARS must be programmed for the voice mail

ports set to dial out. Refer to the UNIVERGE SV8100 Programming Manual for detailed
programming instructions.
On the UM8000 Mail, the Return Call parameter must be entered on the Integration Options

line of System/Switch/Switch Information Screen to enable this voice mail feature. Default
is RCV=6,10 where 6 is the number of rings voice mail tries when returning a call, and 10 is
the number of minutes a retuned call can last.
On the UM8000 Mail, a trunk access code must be entered on the Return call outdial

access code line of System/Switch/Dialing Codes screen so the Return Call feature can
access a trunk to return the call. When this is not entered, the mailbox user is not prompted
to return the call even when Caller ID information is available.
Use Program 14-01-22 Caller ID to Voice Mail to enable or disable per trunk the ability to

send the Caller ID digits to voice mail.
After the call is ended by either party, the voice mail user is disconnected.

Default Setting
None
System Availability
Terminals
All Multiline Terminals
Required Component(s)
UM8000 Mail

VM8000 InMail

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UNIVERGE SV8100
Caller ID Call Return