NEC Univerge SV8100 Features And Specifications Manual page 103

UNIVERGE SV8100
When Logged Out of ACD Group:
When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out
agents display the Queue Status and they hear the alarm according to the settings defined in system
programming. Pressing the Queue Status Display Programmable Function key returns the telephone to idle
until the time in Program 41-20-03 expires again.
 Do not use both Program 41-15-01~02 and Program 41-20-01~05 to set the ACD queue alarm. Select
either one or the other for the system to follow.
Queue Status
Display
Queue Status
Display Time
Alarm
Alarm Send Time
Interval Time of
Queue Status
Display
Class of Service
Automatic Call Distribution (ACD)
Available in Program
Feature
41-15-01~02
Program 41-15-02
determines the length/
interval of the alarm.
Available in Program
41-20-01~05
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Yes
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Yes
Yes
Yes
Yes
Yes
Yes
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