NEC Univerge SV8100 Features And Specifications Manual page 415

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UNIVERGE SV8100

If all members of the Department Group are busy, an incoming or transferred call to the group pilot

number queues for an available member. Each group has a queue that can hold any number of waiting

calls. If a display telephone is waiting in queue, the user sees: WAITING (group name). If a transferred

call in queue is an outside call, and the system has a DSP daughter board installed with the VRS, the

queued caller hears, "Please hold on. All lines are busy. Your call will be answered when a line becomes

The VRS also can transfer calls to Department Groups. Refer to

for information on setting up the VRS.

The system prevents hunting to a Department Group extension if it is:

Busy on a call

In Do Not Disturb

Call Forwarded

When a DIL rings to a Department Group, the DIL may follow overflow programming

(Program 22-01-04 and Program 22-08-01).

If all agents are logged out and an intercom call is made to the Department Group, the

caller hears a busy signal.

Extensions in a Department Group which have Call Forwarding enabled are not included in

the call hunt. The extension to which the user is forwarded does not receive the hunted

calls. When you use the automatic Department Step calling (Program 16-01-03) it hunts

only to members with the same or lower priority.

Easily step call to an idle Department Group member if the member called is busy.

A virtual extension can be programmed to receive multiple calls which can camp-on to the

extension – no analog port is required.

An extension user can Transfer a call to a Department Group Pilot number. If unanswered,

the call recalls (depending on programming) the transferring extension after the Transfer

Recall Time (Program 24-02-04).

Voice mail uses one Department Group for voice mail.

When Program 16-01-05 is set to (1) Automatic, all telephones in the Department group

Ring for ICM calls & DID calls Directed to the Department Group Pilot Number only.

The Overflow feature is supported only for DID calls pointed directly to the Pilot Number.

POTS lines and transferred DIDs ignore the Overflow settings.

Department Calling

Voice Response System (VRS) on