NEC Univerge SV8100 Features And Specifications Manual page 122

Issue 7.0
Program
Program Name
Number
47-09-03 Announcement Mailbox Options
– Hang Up After
Operation
Using the Headset with Automatic Answer for ACD Agents:
1. With the multiline terminal in an idle state, press Feature.
2. Press the HEADSET key (Program 15-07-01 or SC 751: 05).
The Headset key blinks when Automatic Headset is activated.

To cancel Automatic Headset, repeat these steps.

Transferring Trunk Calls to the ACD Pilot Number:
1. While on an outside call, press Transfer.
2. Dial the ACD Pilot number.
3. Hang up.
The call is transferred to the ACD group.

A Supervisor can monitor an ACD call:
1. When an ACD agent is on an outside call, the supervisor presses the MONITOR key (Program
15-07-01 or SC 752:
The supervisor can hear but cannot participate in the call. If participation is required, use the Barge-In feature

instead.
2. To cancel the call monitoring, press the MONITOR key again.
2 - 94
Description/Comments
Use this option along with Next
Call Routing Mailbox and Repeat
Count above to provide additional
routing options to Automated
Attendant callers.
For more detail on this interaction,
refer to Direct Announcement
Mailbox Routing and Routed
Announcement Mailbox Routing in
the VM8000 InMail System Guide.
15).

UNIVERGE SV8100
Assigned Data
0 = None
1 = Goodbye
2 = Silent
(default = 0)
Automatic Call Distribution (ACD)
Level
1 2 3
