Sip Application Error Messages - Polycom IP 320 Administrator's Manual

Note
Note

SIP Application Error Messages

Error, application is not present!
There is no application stored in flash memory and the phone cannot boot. A
compatible SIP application must be downloaded into the phone using one of
the supported provisioning protocols. You need to resolve the issue of
connecting to the provisioning server. This error is typically a result of one of
the above errors. This error is fatal, but recoverable. Contact your system
administrator.
Not all configuration files were present on the server
Similarly, a message about configuration files not being present, means that
the phone was able to reach the provisioning server, but that it was not able to
find all the necessary files. So long as the files exist in flash memory, the phone
can boot following this error. The probable cause of this error is a
misconfiguration of the <MACaddress>.cfg file.
This error does not occur with BootROM 3.2.2 B or later.
Error loading <file name>
When the required file does not exist in flash memory and cannot be found on
the provisioning server, the "Error loading" message will tell you which file
could not be found. This error only remains on the screen for a few seconds so
you need to watch closely. The phone reboots.
This error does not occur with BootROM 3.2.2 B or later.
Config file error. Error is <Hex #>
If there is an error in the configuration file, you will not be able to reboot the
phones. You must review the provisioning server configuration, make the
correction, and reapply the configuration file by restarting the phones. This
error also happens when phone does a restart (not a reboot) and finds a newer
version of BootROM or application; this triggers a reboot. Usually this error is
self-recoverable.
Network link is down
Since the SoundPoint IP / SoundStation IP / VVX phones do not have an LED
indicating network LINK status like many networking devices, if a link failure
is detected while the phone is running a message saying "Network link is
down" will be displayed. This message will be shown on the screen whenever
Troubleshooting Your SoundPoint IP / SoundStation IP / VVX Phones
5 - 3