Error Messages; Bootrom Error Messages - Polycom IP 320 Administrator's Manual

Administrator's Guide for the SoundPoint IP / SoundStation IP / VVX Family

Error Messages

BootROM Error Messages

5 - 2
If a problem is not listed in this chapter nor described in the latest Release Notes,
contact your Certified Polycom Reseller for support.
There are several different error messages that can be displayed on the phone
when it is booting. Some of these errors are fatal, meaning that the phone will
not able to boot until this issue has been resolved, and some are recoverable,
meaning the phone will continue booting after the error, but the configuration
of the phone may not be what you were expecting.
Most of these errors are also logged on the phone's boot log, however, if you
are having trouble connecting to the provisioning server, the phone will likely
not be able to upload the boot log for you to examine.
Failed to get boot parameters via DHCP
The phone does not have an IP address and therefore cannot boot. Check that
all cables are connected, the DHCP server is running and that the phone has
not been put into a VLAN which is different from the DHCP server. Check the
DHCP configuration.
Application <file name> is not compatible with this phone!
When the BootROM displays an error like "The application is not compatible",
it means an application file was downloaded from the provisioning server, but
it cannot be installed on this phone. This issue can usually be resolved by
finding a software image that is compatible with the hardware or the
BootROM being used and installing this on the provisioning server. There are
various different hardware and software dependencies. Refer to the latest
Release Notes for details on the version you are using.
Could not contact boot server, using existing configuration
The phone could not contact the provisioning server, but the causes may be
numerous. It may be cabling issue, it may be related to DHCP configuration,
or it could be a problem with the provisioning server itself. The phone can
recover from this error so long as it previously downloaded a valid application
BootROM image and all of the necessary configuration files.