Polycom 320 User Manual
  1. Manuals
  2. Brands
  3. Polycom Manuals
  4. IP Phone
  5. SoundPoint 320
  6. User manual
Polycom 320 User Manual

Polycom 320 User Manual

Sip 3.1
Hide thumbs Also See for 320:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Quick Manual

User Guide

®
for the Polycom
SoundPoint IP
330/320 Phone
SIP 3.1
August, 2008 Edition
1725-11241-001 Rev. D
SIP 3.1

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 320 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Polycom 320

Summary of Contents for Polycom 320

  • Page 1: User Guide

    User Guide ® for the Polycom SoundPoint IP 330/320 Phone SIP 3.1 August, 2008 Edition 1725-11241-001 Rev. D SIP 3.1...

  • Page 2: Patent Information

    Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V IU™...

  • Page 3: Changes To This Guide

    Verify with your system administrator that the network is prepared for configuring your SoundPoint IP 330/320 SIP phone. As well, read the List the SoundPoint IP 330/320 SIP phone. This information can also be found at http://www.polycom.com/support/voip/. Changes to this Guide...
  • Page 4 User Guide SoundPoint IP 330/320...

  • Page 5: Table Of Contents

    Assembling Your SoundPoint IP 330/320 Phone ....1–3 Features of Your SoundPoint IP 330/320 Phone ..... 1–8 Before You Use Your SoundPoint IP 330/320 Phone .
  • Page 6 Restarting Your Phone ......... . 4–8 5 Troubleshooting Your SoundPoint IP 330/320 Phone ..5–1 Power and Startup .
  • Page 7 Contents Regulatory Notices ....Regulatory Notices–1 Index ........Index–1...
  • Page 8 User Guide SoundPoint IP 330/320 viii...

  • Page 9: Getting Started With Your Soundpoint Ip 330/320 Phone

    SoundPoint IP 330/320 Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 330/320 phone. The SoundPoint IP 330/320 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The graphic display supplies content for call information, multiple languages, directory access, and system status.

  • Page 10: Parts List

    User Guide SoundPoint IP 330/320 Parts List The following components are included in your SoundPoint IP 330/320 package: • • 1 - 2 Polycom SoundPoint IP 330/320 phone Handset and Handset Cord Dial Line 1 Menu Line 2 Hold PQRS...

  • Page 11: Assembling Your Soundpoint Ip 330/320 Phone

    • Ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 330/320 Phone This section describes how to assemble your SoundPoint IP 330/320 phone. Topics include: • • •...

  • Page 12: Connecting Network And Power Source

    • Note The SoundPoint IP 330 has an optional PC connection. The SoundPoint IP 320 does not. This is the only difference between the phones. If you want to use the optional PC connection on the SoundPoint IP 330, a separate ferrite clamp (not included) is required.
  • Page 13 “Headset Compatibility List” in the Knowledge Base text box. Note For headsets terminated in RJ-9 modular jacks to be used with SoundPoint IP 320 and 330 phones, a separate Headset Jack Adapter (P/N 2457-11095-001) is required. To purchase the Headset Jack Adapter, contact your reseller.

  • Page 14: Attaching The Base

    User Guide SoundPoint IP 330/320 Note If headsets are deployed in high static environments where users frequently disconnect and re-connect the headset to the phone, it is possible that the phone can be damaged by electrostatic discharge (ESD). You should take precautions to avoid excessive static buildup in your environment.
  • Page 15 Getting Started with Your SoundPoint IP 330/320 Phone 2. Align the protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the bracket to the phone. To attach the base as a wall mount: 1.

  • Page 16: Registering The Phone

    User Guide SoundPoint IP 330/320 2. On the back of the phone, remove the key located behind the hook switch 3. Using wall anchors (not included), fasten the base stand with the 4. Align the base stand tabs with their corresponding insertion points on the Registering the Phone Generally, your phone will be deployed with multiple other phones.

  • Page 17: Features Of Your Soundpoint Ip 330/320 Phone

    Features of Your SoundPoint IP 330/320 Phone The features of the SoundPoint IP 330/320 phone are: 1. Message Waiting Indicator—This will alert you to voice and text 2. Line Icons—Use these keys to activate up to lines that can be assigned to Getting Started with Your SoundPoint IP 330/320 Phone (instant) messages.
  • Page 18 User Guide SoundPoint IP 330/320 3. Soft Keys—The screen will display labels for these keys, to identify their 4. Line Indicators—Individual multi-color LEDs display the dynamic call 5. Line Keys 6. Hold 7. Headset 8. Speakerphone 9. Hands-free Microphone—Picks up audio during hands-free calls. Place 10.

  • Page 19: Before You Use Your Soundpoint Ip 330/320 Phone

    15. Speaker—For ringer and hands-free audio output. 16. Hookswitch 17. Graphic Display—Shows information about calls, messages, soft keys, Before You Use Your SoundPoint IP 330/320 Phone To navigate through menus and to enter data, these are useful tips: • Getting Started with Your SoundPoint IP 330/320 Phone —...
  • Page 20 User Guide SoundPoint IP 330/320 • Note Press the * key to page up. Press the # key to page down. These shortcuts can be used when lists appear on more than one page. However, these shortcuts do not work in the Contact Directory.
  • Page 21 • Press and hold the Backspace soft key to delete an entire field. Getting Started with Your SoundPoint IP 330/320 Phone and to lowercase by pressing to point to the contact in the directory system where you to the Placed Calls list when the phone is idle.
  • Page 22 User Guide SoundPoint IP 330/320 1 - 14...

  • Page 23: Customizing Your Soundpoint Ip 330/320 Phone

    Customizing Your SoundPoint IP 330/320 Phone You can customize your SoundPoint IP 330/320 desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways.

  • Page 24: Configuring Basic Settings

    Appearance of Time and Date The time and date appears on the graphic display of the SoundPoint IP 330/320 SIP phone. If the phone cannot obtain a time and date from a configured SNTP server, the display will flash. Contact your system administrator if either the time or date is incorrect.

  • Page 25: Display Contrast

    For example, the following figure shows Clock Time. repeatedly to return to the idle display. contrast. repeatedly to return to the idle display. to select Enabled. Customizing Your SoundPoint IP 330/320 Phone to cancel changes. 2 - 3...

  • Page 26: Headset Hookswitch

    User Guide SoundPoint IP 330/320 3. Press 4. Press Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off. To activate Headset Memory Mode: >> All calls will now go to your headset, unless you switch to handset or speakerphone modes.

  • Page 27: Ring Type

    6. Press Note If you configure your SoundPoint IP 330/320 phone for silent ring, press the ringing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker.

  • Page 28: Directory Search

    User Guide SoundPoint IP 330/320 2. Scroll through the list of available languages. 3. Press 4. Press Directory Search You can configure how the search of the local contact directory is performed. The local contact directory can be searched by first name or last name.

  • Page 29: Managing Call Lists

    To return to the previous menu: — Press To store the contact to the local contact directory: — Press to select the entry, then press the Save soft key. Customizing Your SoundPoint IP 330/320 Phone 2 - 7...

  • Page 30: Managing Contacts

    User Guide SoundPoint IP 330/320 Note Press the Info soft key to see the call information. The name is displayed. Access the other information by using the Up and Down arrow keys. • Press Note You can manually clear the call lists. They are automatically cleared when you restart the phone.
  • Page 31 9. Repeat steps 5 to 7 to enter a contact number. This is a required field and it must be unique (not already in the directory). Entry to this field is number as denoted by Customizing Your SoundPoint IP 330/320 Phone 2 - 9...
  • Page 32 User Guide SoundPoint IP 330/320 10. Repeat steps 5 to 7 to change the Speed Dial Index if desired. 11. Repeat steps 5 to 7 to change the Ring Type and Divert Contact if desired. 12. Repeat steps 5 to 7 to change the Auto Reject, Auto Divert, Watch Buddy, 13.
  • Page 33 “Entry saved” appears on the graphic display. Only the first name, last name, and phone number are saved. If the contact already exists in the contact directory, “Entry already exists” appears. Customizing Your SoundPoint IP 330/320 Phone repeatedly to select the phone number. to select the corporate directory. 2 - 11...

  • Page 34: Editing Contacts

    User Guide SoundPoint IP 330/320 6. Press Editing Contacts To edit a contact in the local contact directory: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by 3. Use 4. Press 5.

  • Page 35: Deleting Contacts

    The contact is deleted from the directory. The next entry in the directory appears. repeatedly to return to the idle display. Customizing Your SoundPoint IP 330/320 Phone to move to the next field. 2 - 13...

  • Page 36: Placing A Call To A Contact

    User Guide SoundPoint IP 330/320 Placing a Call to a Contact To place a call to a contact in the local contact directory: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by 3.

  • Page 37: Managing Incoming Calls

    You can dial any successful matches from the resulting information on the graphic display by pressing to scroll through the list to find the contact. to select the entry. Customizing Your SoundPoint IP 330/320 Phone or lifting the handset. 2 - 15...

  • Page 38: Rejecting Calls

    User Guide SoundPoint IP 330/320 5. Press 6. Press 7. Enter the number corresponding to one of the ring types available. 8. (Optional) To remove an existing value, press 9. Press the Ok or Cancel soft keys to accept or cancel changes.

  • Page 39: Diverting Calls

    You may resume DTMF signaling by pressing the Reject soft key (for private lines) or the Ignore soft key (for private and shared lines). For more information, contact your system administrator. Customizing Your SoundPoint IP 330/320 Phone repeatedly to return to the idle display. to scroll through the list to find the contact.

  • Page 40: System Customizations

    Incoming calls to this line will be distributed evenly among the available Line Keys. Similarly, outgoing calls will be distributed. The SoundPoint IP 330/320 combines the call appearances for multiple line keys into a single call list. The line key that a call belongs to is indicated by the reverse colored icon.

  • Page 41: Supporting Shared Lines

    Supporting Shared Lines Your SoundPoint IP 330/320 phone supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 3413 is private and the line 3416 is shared. If two phones share a line, an incoming call to that number will cause both phones to ring.
  • Page 42 User Guide SoundPoint IP 330/320 2 - 20...

  • Page 43: Using The Basic Features Of Your Soundpoint Ip 330/320 Phone

    Using the Basic Features of Your SoundPoint IP 330/320 Phone Your SoundPoint IP 330/320 phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call.

  • Page 44: Placing A Call

    4-1. Review useful tips about the phone in 330/320 Phone If you require additional information or assistance with your new phone, contact your system administrator. Placing a Call You can place a call in many ways using your SoundPoint IP 330/320 phone: • • • •...
  • Page 45 With the optional headset connected, press Press Dial the desired number using the dial pad. Using the Basic Features of Your SoundPoint IP 330/320 Phone , or , or the NewCall soft key to obtain dial tone. 3 - 3...

  • Page 46: Answering A Call

    2. Use 3. Press Answering a Call When you are not in another call, you can answer a call in three basic ways using your SoundPoint IP 330/320 phone: • • • The steps for answering an incoming call when you are in another call are different if your phone is configured for: •...
  • Page 47 Incoming calls may be ignored by pressing the Reject soft key (for private lines) or the Ignore soft key (for private and shared lines). When your SoundPoint IP 330/320 phone is configured for silent ring, press the ringing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset.
  • Page 48 User Guide SoundPoint IP 330/320 To answer a call using the headset: Answering When in Another Call You are busy on an active call and a second incoming call arrives on the same phone number. • • • Note Pressing the Ignore soft key will stop the ringing for that call.

  • Page 49: Ending A Call

    Reject soft key and another person on the shared line might answer the call. Ending a Call To end a call: Using the Basic Features of Your SoundPoint IP 330/320 Phone to access the new call. Soft key labels are updated on the display showing Ignore, Answer, and Reject.

  • Page 50: Muting The Microphone

    User Guide SoundPoint IP 330/320 Muting the Microphone During a call, press microphone on the graphic display indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone. You can still hear all other parties while mute is enabled.

  • Page 51: Setting Up Conferences

    You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists. For more information, refer to 3-2, Using the Basic Features of Your SoundPoint IP 330/320 Phone Searching For a Contact on page 2-14, or...
  • Page 52 User Guide SoundPoint IP 330/320 2. Press Conf soft key to create a new call. 3. Call the second party. 4. When the second party answers, press the Conf soft key again to join all To split a conference call:...

  • Page 53: Transferring Calls

    3. As soon as the ring-back sound is heard or after the party answers, press Using the Basic Features of Your SoundPoint IP 330/320 Phone Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before completing the transfer.

  • Page 54: Forwarding Calls

    User Guide SoundPoint IP 330/320 To perform a blind transfer: 1. During a call, press the Trans soft key. 2. Press the Blind soft key. 3. Do one of the following steps: Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (known as static forwarding).
  • Page 55 The idle display returns with a moving arrow as the line label to confirm call forwarding is enabled. Using the Basic Features of Your SoundPoint IP 330/320 Phone and select Features > Forward. , select the forwarding type you want to change and .

  • Page 56: Enabling Do Not Disturb

    User Guide SoundPoint IP 330/320 To disable call forwarding: 1. Press 2. (Optional) If multiple lines are configured on your phone, select the line 3. Using 4. Press the Disable soft key to turn off call forwarding. Enabling Do Not Disturb Press phone from ringing on incoming calls.

  • Page 57: Assigning Speed Dial Indexes

    3. Press 4. Press the Edit soft key. 5. Press Using the Basic Features of Your SoundPoint IP 330/320 Phone to scroll through the list to find the contact. to select the entry. repeatedly until the speed dial index appears.
  • Page 58 User Guide SoundPoint IP 330/320 6. Press 7. Do one of the following steps: 8. Press the Ok or Cancel soft keys to accept or cancel changes. 9. Press Note Press and hold the unassigned Line 2 key from the idle display to associate a speed dial index.

  • Page 59: Using Voice Mail

    To listen to voice messages: 1. Press the Msgs soft key or press Note If your SoundPoint IP 330/320 has a Messages key, press it to access your Voice Mail. 2. Follow voice or visual prompts on the graphic display to retrieve your...
  • Page 60 User Guide SoundPoint IP 330/320 3 - 18...

  • Page 61: Using The Advanced Features Of Your Soundpoint Ip 330/320 Phone

    Using the Advanced Features of Your SoundPoint IP 330/320 Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 330/320 phone. This chapter contains instructions on: • • • • To customize your phone, refer to...
  • Page 62 User Guide SoundPoint IP 330/320 When ACD is enabled on your phone, the line icon default setting. No calls will be directed to your phone. After you log in (refer to You are now considered available and calls will be directed to your phone.

  • Page 63: Using Multiple Call Appearances

    More than one call appearances is useful if there is an active call and an incoming call arrives. Using the Advanced Features of Your SoundPoint IP 330/320 Phone repeatedly to return to the idle display. repeatedly to return to the idle display.
  • Page 64 User Guide SoundPoint IP 330/320 For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on hold. The second figure shows Line 1 holding a call from Bob at extension 1701.

  • Page 65: Using Buddy Lists

    Your phone can be “watched” by up to 8 other phones. If your SoundPoint IP 330/320 SIP phone is configured to work with Microsoft Live Communications Server 2005, the behavior of the presence setting and buddy lists is different.
  • Page 66 User Guide SoundPoint IP 330/320 To add or delete a contact from your buddy list: 1. Press the Dir soft key. 2. Use 3. Press 4. Press 5. Press 6. Use 7. Press the Ok or Cancel soft keys to accept or cancel changes.

  • Page 67: Integrating With Microsoft Live Communications Server 2005

    To view and change your privacy list: 1. Press 2. Select Features > Presence > Privacy List. 3. Use Using the Advanced Features of Your SoundPoint IP 330/320 Phone on page 4-5. If the buddy list is empty, press number.

  • Page 68: Restarting Your Phone

    User Guide SoundPoint IP 330/320 4. Press 5. Press Edit soft key. 6. Press 7. Press 8. For Access, use 9. Press You can also delete a contact or dial a contact from your privacy list. For more information on contacting buddies, refer to or the Microsoft Office Communicator and Windows Messenger documentation.
  • Page 69 Using the Advanced Features of Your SoundPoint IP 330/320 Phone To restart the phone: 1. Press 2. Select Settings > Advanced > Restart Phone. “Are you sure?” appears on the graphic display. 3. If you still want to restart your phone, press the Yes soft key.
  • Page 70 User Guide SoundPoint IP 330/320 4 - 10...

  • Page 71: Troubleshooting Your Soundpoint Ip 330/320 Phone

    Troubleshooting Your SoundPoint IP 330/320 Phone This chapter presents problems, likely causes, and corrective actions. Problems are grouped as follows: • • • • • • If you still need assistance, contact your system administrator. Power and Startup Controls Access to Screens and Systems...

  • Page 72: Power And Startup

    User Guide SoundPoint IP 330/320 Power and Startup Symptom There are power issues. 5 - 2 Problem The SoundPoint IP 330/320 phone has no power. Corrective Action Do one of the following steps: • Verify that no lights appear on the unit when it is powered up.

  • Page 73: Controls

    The dial pad does not work. Problem The dial pad on the SoundPoint IP 330/320 phone does not respond. Troubleshooting Your SoundPoint IP 330/320 Phone Corrective Action Do one of the following steps: • Check for a response from other feature keys or from the dialpad.

  • Page 74: Access To Screens And Systems

    User Guide SoundPoint IP 330/320 Access to Screens and Systems Symptom There is no response from feature key presses. The display shows “Network Link is Down”. 5 - 4 Problem The SoundPoint IP 330/320 phone is not in active state.

  • Page 75: Calling

    Power is not correctly applied to the SoundPoint IP 330/320 phone. Dial tone is not present on one of audio paths. Troubleshooting Your SoundPoint IP 330/320 Phone Corrective Action Do one of the following steps: • Check that the display is illuminated.
  • Page 76 User Guide SoundPoint IP 330/320 Symptom The phone does not ring. “Service Unavailable” is displayed on the graphic display. 5 - 6 Problem Ring setting or volume is low. Outbound or inbound calling is unsuccessful. You turned off the ringer.

  • Page 77: Displays

    Outbound or inbound calling is unsuccessful. Certain type of older fluorescent lighting causes the display to appear to flicker. Troubleshooting Your SoundPoint IP 330/320 Phone Corrective Action Do one of the following steps: • Check that the display is illuminated.

  • Page 78: Audio

    User Guide SoundPoint IP 330/320 Audio Symptom There is no audio on the headset. 5 - 8 Problem The connections are not correct. Corrective Action Do one of the following steps: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.

  • Page 79: Limitations Of Liability

    Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
  • Page 80 User Guide SoundPoint IP 330/320 Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
  • Page 81 CE and VCCI Mark This SoundPoint IP 330/320 SIP is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
  • Page 82 User Guide SoundPoint IP 330/320 Safety and Compliance (continued) Russian Compliance Regulatory Notices - 4...
  • Page 83 Index Symbols # key, page down shortcut 1–10 * key, page up shortcut 1–10 Numerics 123 icon 2–10 ABC icon 2–9, 2–15 ACD. See also automatic call distribution answering calls 3–4, 3–5 assembling your phone 1–3 assigning speed dial indexes 3–15 automatic call distribution 4–1 base, attaching 1–5 block buddies 4–6...
  • Page 84 4–8 ring types 2–5 RJ-9 1–5 shared lines 2–19 shortcuts 1–10 silent ring, answering calls 3–5 SoundPoint IP 320. See SoundPoint IP 330 Index – 2 SoundPoint IP 330 adjusting display constrast 2–3 adjusting volume 3–8 advanced features 4–1 answering calls 3–4, 3–5...
  • Page 85 text entry 1–11 time and date 2–2 transferring calls 3–11 troubleshooting audio problems 5–8 calling problems 5–5 controls problems 5–3 display problems 5–7 power and startup problems 5–2 screen and system problems 5–4 useful tips 1–10 voice mail 3–17 volume 3–8 watch buddies 4–6 Index Index –...
  • Page 86 User Guide SoundPoint IP 330/320 Index – 4...

This manual is also suitable for:

330Soundpoint ip 320

Table of Contents