Polycom IP 320 Administrator's Manual page 131

• Call Center—Scripts for different call center groups
The phone can access a script of questions for an agent to ask a caller when
a call comes in. The script can be different for each agent group.
• Restaurant menu on a hotel phone
A guest dials a number for the restaurant and a voice indicates that the
menu is now available for viewing on the phone.
User Interface
There are three user interface aspects to this feature:
• Web content status indication
• Web content retrieval (spontaneous and on-demand)
• Settings menu item to control active versus passive behavior
Web Content Status Indication
When valid web content (validity is determined through a SIP header
parameter) is available for a SIP call, it is indicated by an icon that appears after
the call appearance status text, regardless of the call state. In the examples
shown below, a lightning bolt symbol is used to indicate that web content is
available for the displayed call appearance and the user is encouraged to press
the Select key to retrieve and display the content through the Microbrowser.
SoundPoint IP 330 Graphic Display
SoundPoint IP 550 Graphic Display
Configuring Your System
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