Agent Information Panel; Phone Display Panel; System Tray Icon; Placing Calls Through The System Tray Icon - Avaya IP Agent Installation And User Manual

Agent Information Panel

Avaya IP Agent displays the Agent Information Panel when agent status information is available
and no calls are currently active. If you are logged in as an agent, the status information also
includes the current agent work mode.

Phone Display Panel

The Phone Display Panel is a 40-character display that is located above the Status Bar. This
display area is updated automatically with call-related and non-call-related information from the
Avaya communication server, such as call-prompting digits, VuStats data, and the local date
and time display from the ACD. Only those telephone types that are capable of displaying 80
characters are compatible with this feature. See
Agent on page 14 for compatible telephone types.

System Tray icon

The Avaya IP Agent System Tray icon is an easy way to access commonly used features and to
change your agent work mode.
To display the System Tray icon menu, right-click the icon.
If you are not logged in as an agent, the work mode entries in this menu will not be displayed.

Placing calls through the System Tray icon

If you highlight a telephone number, right-click the selection, and select Copy, that number is
saved to the Windows clipboard. Then, if you right-click the Avaya IP Agent System Tray icon,
the top item of the resulting pop-up menu will display the telephone number that you copied to
the clipboard.
Allow for calling telephone numbers with letters, such as 1-800-GO-AVAYA.
Avaya IP Agent Installation and User Guide for Citrix
Compatible telephone types for Avaya IP
Main window and menus
121
June 2007