Telephone Does Not Ring - Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System

Telephone Does Not Ring

Telephone Does Not Ring
Possible Cause 1:
Possible Cause 2:
The telephone's ringer volume control is set too low.
What to do: While the telephone is idle and the handset is in
the cradle, adjust the volume control up. From another
extension, dial the extension with the problem.
• If you can hear the telephone ring, you have solved the
problem.
• If the telephone still does not ring, go to Possible
Cause 2.
The Do Not Disturb feature is turned on.
What to do: Check the green light next to the programmed
Do Not Disturb button to determine whether Do Not Disturb
is turned on.
• If the green light is on, then Do Not Disturb is turned on.
Press the button to deactivate the feature and to turn
the light off. From another extension, dial the problem
extension. If the telephone rings, you have solved the
problem. If not, go to Possible Cause 3.
• If the green light is not on, then Do Not Disturb is off; go
to Possible Cause 3.
Issue 1
April 1999
108