Cti Link Overview - Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual

MERLIN LEGEND Communications System Release 6.1
System Manager's Guide 555-661-118
5 Putting the System to Work
Optimizing Your System
The CTI link allows calls on SA buttons to be monitored and controlled from client
workstation applications connected on a LAN to the server. The link can support
LAN workstations with analog multiline or MLX telephones, not single-line
telephones or analog membrane telephones. The link allows worktop applications
to control their associated telephones. QCC operator extensions cannot use CTI
link applications, but DLC operators can. Only one link is necessary, and it can
support up to 136 LAN clients, depending upon the types of extensions (analog or
MLX) and the volume of calls handled by the software applications.
Incoming calls on SA buttons may arrive through calling group distribution, PRI
routing by dial plan, DID (Direct Inward Dial) lines/trunks, or transfer from a DLC
or QCC operator or automated attendant.
NOTE:
A DLC only passes calling party information when it is not one of the
extensions using a CTI application. For details, see the Feature Reference.
Incoming/Outgoing
Calls
Public
Network
Figure 5–5.

CTI Link Overview

Along with the features they provide on their own, applications can perform these
additional system functions through a CTI link:
Answering calls arriving on an SA button
Making calls from an SA button
Hanging up calls
Holding and retrieving a call on hold at the user's extension
MERLIN LEGEND
Release 5.0
CTI Link
Turn
powe off
inser ting r befor e
mod remo ving or
ules
AG INPUT
VMS/AA
LAN
Telephony Server
Issue 1
August 1998
Page 5-24
Client Desktop