Troubleshooting The Portal Agent Interface - Nortel Web Center Portal Installation And Administration Manual

Troubleshooting

Troubleshooting the Portal Agent Interface

Introduction
This section lists problems that may occur with the Portal Agent Interface. For
each problem, it suggests a possible solution.
Unable to log on to the Agent Interface
If you encounter problems logging on to the Agent Interface, verify that
IIS is running
!
the World Wide Web service is running
!
the database is running
!
the agent exists in the Symposium Call Center Server database
!
you have a license and you have not exceeded the limits of the license
!
the Agent virtual directory was created
!
the web application is running
!
the user ID and password match
!
The agent's screen freezes after selecting Load All
If the call center experiences very high numbers of transactions, then you must
disable the Load All feature.
To disable the Load All feature
1 Open the UserDef.vbs file. It is usually found in C:\inetpub\Agent, where C:
is the applications drive.
2 Change the value assigned to CONFIG_LOAD_ALL_OPT from 1 to 0.
3 Save the changes you made to this file.
4 Close the UserDef.vbs file.
512 Nortel Networks Symposium Web Center Portal
Standard 2.0