Nortel Web Center Portal Installation And Administration Manual page 693

July 2004
primary script
A script that is executed or referenced by the Master script. A primary script can
route calls to skillsets, or it can transfer routing control to a secondary script. See
also Master script, network script, script, secondary script.
R
RAS
See Remote Access Services.
Remote Access Services
A feature built into Windows NT and Windows 95 that enables users to log on to
an NT-based LAN using a modem, X.25 connection, or WAN link. This feature
is also known as Dial-Up Networking.
reporting supervisor
The supervisor who has primary responsibility for an agent. When an agent
presses the Emergency key on the phoneset, the emergency call is presented to
the agent's reporting supervisor. See also Automatic call distribution.
route
A group of trunks. Each trunk carries either incoming or outgoing calls to the
switch.
router
A device that connects two LANs. Routers can also filter messages and forward
them to different places based on various criteria.
S
sample script
A script that is installed with the Symposium Call Center Server client. Sample
scripts are stored as text files in a special folder on the client. The contents of
these scripts can be imported or copied into user scripts to create scripts for
typical call center scenarios.
script
A set of instructions that relates to a particular type of call, caller, or set of
conditions, such as time of day or day of week. See also Master script, network
script, primary script, secondary script.
Installation and Administration Guide
Glossary
693