Nortel Symposium Web Center Portal Manuals

Manuals and User Guides for Nortel Symposium Web Center Portal. We have 2 Nortel Symposium Web Center Portal manuals available for free PDF download: Installation And Administration Manual, Reference Manual

Nortel Symposium Web Center Portal Installation And Administration Manual (710 pages)

Nortel Symposium Web Center Portal Software: User Guide

Brand: Nortel | Category: Software | Size: 7 MB

Publication History
5
Table of Contents
7
1 Getting Started

13
- About this Guide
  14
- Skills You Need
  16
- About Symposium Web Center Portal
  17
- System Components
  19
- What's New in this Release
  21
- Address Book
  23
- Technical Support
  26
2 Installing the Symposium Web Center Portal Software

27
3 Installing and Configuring the External Web Server

141
4 Installing and Configuring Agent Pcs

171
5 Configuring Symposium Web Center Portal for E-Mail and Telephony Integration

193
6 Configuring E-Mail for Symposium Web Center Portal

229
- Overview
  230
- Configuring Mailboxes for Symposium Web Center Portal
  233
- Configuring Outbound Mailboxes
  237
- Barring E-Mail Addresses
  241
- Configuring the E-Mail Settings
  243
- Adding and Deleting an E-Mail Server
  245
- Setting up an Auto-Response
  248
- Setting up Personalized Signatures
  254
- Configuring E-Mail Attachment Directories
  256
- Running the Symposium Email Manager
  259
- Adding String Filters
  262
- Symposium Email Manager Memory Management Utility
  263
7 Symposium Web Center Portal Rules Administration

267
- Overview
  268
- Rule Administration
  271
- Keyword Groups
  276
- Creating a Default Rule
  281
- Creating Delivery Failure Rules
  287
- Creating Rules
  292
- Editing Rules
  302
8 Symposium Web Center Portal Administrative Tools

305
- Overview
  306
- Understanding User Access Classes
  307
- Logging on to the Portal Administrator
  309
- Managing Skillsets
  312
- Closed Reason Codes
  318
- Managing Users
  320
- Changing Passwords in Symposium Web Center Portal
  326
- Administering Customer Details
  328
- Configuring the Spell Checker Feature
  330
- Configuring the Settings for Symposium Web Center Portal Servers
  334
- Configuring the Address Book Feature
  338
9 Managing Web Communications

343
- Overview
  344
- Configuring Text Chat Options
  347
- Configuring Chat Log Options
  351
- Configuring Page Push
  353
- Sharing Forms
  357
- Configuring Web on Hold
  359
- Configuring Click Stream Tracking
  365
- Changing the Web Communications Timers
  368
10 Migrating and Uninstalling

371
11 Maintaining the Database

427
12 Installing and Configuring Pcanywhere

453
- Overview
  454
- Installing Pcanywhere
  455
13 Troubleshooting

465
Installation and Configuration Checklists

521
- Overview
  522
- Installation Sequence Checklist
  523
- Symposium Web Center Portal Checklists
  526
- Sybase Installation Checklist
  529
- Portal Server Checklist
  530
- Portal Administrator Checklist
  532
- Portal Agent Interface Checklist
  533
- External Web Server Checklist
  534
- Symposium Web Center Portal Configuration Checklist
  535
- Portal Desktop Checklist
  536
- Email Manager Checklist
  537
- Pre-Migration Checklist
  538
Symposium Web Center Portal Telephony Components

541
C Customizing the Customer Interface

551
Dashboard Utility

591
- Overview
  592
- User Accounts and Privileges
  593
- Installing the Dashboard Utility
  594
- Using the Dashboard Utility
  601
- Dashboard Utility Limitations
  608
- Uninstalling the Dashboard Utility
  609
Installing the External Web Server Components on Linux

611
- Installing and Configuring the External Web Server on Linux
  612
Installing the External Web Server Components with Jrun and IIS

625
- Overview
  626
- External Web Server Checklist for IIS and Jrun
  627
- Installing the Java 2 Standard Edition Environment with IIS
  630
- Configuring IIS as Your Web Server
  633
- Installing Jrun (Optional)
  639
- Installing the Sample Customer Interface Component
  646
- Installing the Web Communications Component
  655
- Deploying the Sample Customer Interface on Jrun
  663
- Glossary
  
  683
- Index
  
  699

Nortel Symposium Web Center Portal Reference Manual (94 pages)

Product release 4.0/SU05

Brand: Nortel | Category: Software | Size: 2 MB

Publication History
5
Table of Contents
7
Getting Started

9
- About this Guide
  10
  - Related Documentation
    10
  - Online Help
    10
  - Technical Support
    11
- Skills You Need
  12
- About Symposium Web Center Portal
  13
  - System Components
    13
  - Getting Started
    14
- Planning Your Symposium Web Center Portal System
  20
- What's New in this Release
  21
Chapter 1 Getting Started

23
- In this Chapter
  
  23
  - Planning and Engineering
    23
Chapter 2 Planning and Engineering

24
- Windows Networking Requirements
  24
- System Network Configuration
  26
- Planning and Engineering
  27
- E-Mail Server Requirements for Symposium Web Center Portal
  30
- Engineering the Switch
  32
- Supported Switches
  32
- TAPI Requirements
  43
- Contact Center Planning
  54
- External Web Server Integration
  58
- Planning the Dynamic Transaction Handler
  59
- Drop Mode
  60
- TAPI License Requirements
  61
- DTH Traffic Model
  63
- Traffic Parameters
  63
- Other Parameters
  67
- Symposium Web Center Portal Database and Disk Capacity
  69
- Symposium Web Center Portal Performance Tool
  72
- Telephony Calculations
  
  75
  - Using Erlang B
    76
- Glossary
  
  77
- Index
  
  87
  - Reader Response Form
    91

Nortel Categories

IP Phone

Telephone

Switch Software Server

More Nortel Manuals

Nortel Symposium Web Center Portal Manuals

Nortel Symposium Web Center Portal Installation And Administration Manual (710 pages)

Table of Contents

1 Getting Started

2 Installing the Symposium Web Center Portal Software

3 Installing and Configuring the External Web Server

4 Installing and Configuring Agent Pcs

5 Configuring Symposium Web Center Portal for E-Mail and Telephony Integration

6 Configuring E-Mail for Symposium Web Center Portal

7 Symposium Web Center Portal Rules Administration

8 Symposium Web Center Portal Administrative Tools

9 Managing Web Communications

10 Migrating and Uninstalling

11 Maintaining the Database

12 Installing and Configuring Pcanywhere

13 Troubleshooting

Installation and Configuration Checklists

Symposium Web Center Portal Telephony Components

C Customizing the Customer Interface

Dashboard Utility

Installing the External Web Server Components on Linux

Installing the External Web Server Components with Jrun and IIS

Glossary

Index

Nortel Symposium Web Center Portal Reference Manual (94 pages)

Table of Contents

Getting Started

Chapter 1 Getting Started

In this Chapter

Chapter 2 Planning and Engineering

Telephony Calculations

Glossary

Index

Related Products

Nortel Categories