Nortel Web Center Portal Installation And Administration Manual page 434

Maintaining the database
Customer Data Available checkbox Indicates if customer data was
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archived with the contacts. If customer data is available, then all of the
relevant customer data is restored for the contacts that are restored.
This is a read-only checkbox. The results in this checkbox are set by the
application.
4 If you have previously restored any data from the archive file, the date on
which you previously restored the data appears in the Contacts partly/fully
restored on box.
5 Enter the name of the default skillset you want to use if the skillset used in
the archived data no longer exists.
6 Choose one of the following options:
Restore all the Archived Contacts Restores all the contacts in the
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Archive folder you selected.
Restore Contacts with ID... Allows you to restore contacts with specific
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IDs.
Restore Contacts for the following Customers Allows you to restore
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contacts for a specific customer.
Restore Contacts for the following Skillsets Allows you to restore
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contacts from a single skillset.
Restore Contacts for the following Agents Allows you to restore
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contacts for specific agents.
Restore Contacts for the following Rules Allows you to restore
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contacts for which specific rules apply.
Note: You can select multiple items from preceding lists by holding down
the Shift key to select blocks, or the Ctrl key to select multiple items.
7 Click Restore Now.
434 Nortel Networks Symposium Web Center Portal
Standard 2.0