Overview - Nortel Web Center Portal Installation And Administration Manual

Managing Web Communications

Overview

Introduction
The Web Communications Administration window allows you to configure the
following features:
prepared scripts that agents can use in Text Chat
!
whether the Text Chat log is saved to the database, and whether it is
!
e-mailed to the customer
web pages that can be pushed to customers
!
URLs used in Web On Hold and how they appear to the customer
!
In addition, the system administrator can configure the agent information that
appears at the beginning of each agent statement in a Text Chat session, and set
timers for
Web On Hold waiting timeout
!
Connection timeout
!
For more information about these timers, refer to "Configuring Click Stream
Tracking," on page 365.
Sample web sites
Web pages are one source of the Internet transactions that Symposium Web
Center Portal handles. People who are browsing the Internet can fill out and
submit a form on the Web that is then collected by Symposium Web Center
Portal.
Symposium Web Center Portal provides two sample web sites that your web
master can customize. To view the sites, point your browser to
http://<hostname>:8080/swcp-ci/login.html (if you installed Apache Tomcat),
or
http://<hostname>/swcp-ci/login.html (if you did not install Apache Tomcat),
where <hostname> is the host name of the External Web server on which you
installed the Customer Interface component.
344 Nortel Networks Symposium Web Center Portal
Standard 2.0