Table of Contents
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July 2004
Using the Dashboard utility
Introduction
The Dashboard performs a basic sanity check every 30 seconds, including a
network level ping of the database, e-mail server, Customer Interface, Agent
Interface, and TAPI server. It also checks the required services or processes,
updates the event log, and checks the status of the Agent Interface and the
External Web servers. The Dashboard monitors the network statistics generated
from this activity and displays the results in the following window:
The Dashboard periodically performs a full update, including logging on to
mailboxes, checking memory usage and the number of transactions, and
checking the time synchronization, and provides a full update of the list of TAPI
devices based on the user-defined Refresh Interval.
Installation and Administration Guide
Dashboard utility
601
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Table of Contents
Troubleshooting
